The General Wine Company Reviews 95

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the friendly, polite, and knowledgeable staff. People appreciate the wide selection of products, the ease of ordering, and the prompt, efficient delivery service. Many also commend the good prices and the careful packaging of their orders. However, some customers experienced issues with their orders not arriving or being significantly delayed, leading to disappointment. A few reviewers also mentioned a lack of communication regarding delivery times and occasional mix-ups with addresses.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Product

Reviewers mention positive feedback about product. Customers appreciate the good selection of wines, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the prompt service,... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, with good... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After initial mixup with delivery address the matter was resolved with speed and efficiency. I have already placed a second order which is proving most enjoyable. Would strongly recommend this compa... See more

Rated 5 out of 5 stars

Always great service at The General Wine Company, Petersfield, with friendly, polite staff who have incredible knowledge of wine. What's more, they offer helpful advice on good wines to serve with sp... See more

Rated 5 out of 5 stars

Wonderful service fast delivery good selection of French wines. They were helpful people. Not sure what else you could ask for. Good experience throughout and again this time Frequent customer... See more

Rated 5 out of 5 stars

The General Wine Company has so many interesting wines from which to choose, it can be difficult. We were after a particular prosecco by Famiglia Botter, a spago which we fell in love with some time... See more


Company details

  1. Wine Store
  2. Liquor Store
  3. Wine Wholesaler and Importer

Written by the company

At The General Wine Company, we're a family-run business with a deep-rooted passion for wine and spirits. For over four decades, we've dedicated ourselves to curating a collection of exceptional wines, meticulously sourcing from around the globe. We believe in going beyond the ordinary, seeking out small, independent producers who pour their heart and soul into crafting unique and truly special wines. We're not just a wine merchant; we're a family sharing our love of wine with yours. We invite you to become part of our story, to discover the dedication, artistry, and passion that goes into each bottle. We strive to provide more than just wine; we aim to deliver an experience – a chance to savour the unique flavours, appreciate the craftsmanship, and connect with the stories behind each bottle.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

95 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent prices.

Excellent prices.
Delivered on time.
Nothing not to like.

January 13, 2025
The General Wine Company logo

Reply from The General Wine Company

Amazing, thank you for taking the time to review and for ordering from The General Wine Company

Rated 5 out of 5 stars

Thoughtful customer service

Thoughtful customer service!
The vintage of the wine we ordered was no longer available, instead of assuming what we would want, an agent called us to discuss, thereby ensuring we were happy with our wine.
A small action with a big impact! Thank you and well done!

January 6, 2025
The General Wine Company logo

Reply from The General Wine Company

Thank you for your review and for placing your order through The General Wine Company. We've now updated the website with the new vintage.

Rated 5 out of 5 stars

Lovely wines and reliable delivery

I always buy my Macon Fuissé from here - quick delivery, usually in stock, tried another wine from the same house and loved it. Very happy with the service.

December 11, 2024
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Reply from The General Wine Company

Thank you for your trusting us with supplying your Macon-Fuissé. We have been shipping Domaine Jean-Paul Paquet for many years, we are fans of their wines.

Rated 5 out of 5 stars

Perfect service

Perfect service, quickly delivered and packaging was very strong. Will definitely use again. Thanks.

December 4, 2024
The General Wine Company logo

Reply from The General Wine Company

Good afternoon, Thank you so much for your kind words! We're absolutely thrilled to hear that you enjoyed your recent order from The General Wine Company. It means the world to us that you were happy with the quick delivery and that your items arrived safely.

We always strive to provide a fantastic experience for our customers, so it's wonderful to know we hit the mark this time.

We hope you enjoy your items and look forward to serving you again soon!

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