Thedogfoodexpert Reviews 28

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

This company has supplied my shop with there products for over a year never had any problems with there product or delivery the owner all ways helps you were he can. The product is a good quality raw... See more

Rated 5 out of 5 stars

If you’re looking for dog food made with quality ingredients and genuine love for animals, I highly recommend giving this business a try. Your dog will thank you! 🐶

Rated 1 out of 5 stars

Awful - took 3 days to ship leaving us completely out of food - zero replies to multiple emails , calls , voicemails - food arrived half defrosted , split open with blood anywhere - my dog who eats an... See more

Rated 5 out of 5 stars

My two Frenchies absolutely love this food! Great quality and super quick delivery. Highly recommended! 🐶

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3.9

Great

TrustScore 4 out of 5

28 reviews

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Replied to 16% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

This company has supplied my shop with…

This company has supplied my shop with there products for over a year never had any problems with there product or delivery the owner all ways helps you were he can. The product is a good quality raw and sells its self in my shop

February 18, 2026
Unprompted review
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Rated 5 out of 5 stars

All 3 of my dogs absolutely love dog…

All 3 of my dogs absolutely love dog food expert. I’ve been using this company for over 6 months. The food is good quality and a great price point. I wouldn’t hesitate to recommend this company. I have tried several others but they don’t match the quality of Dog food expert.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality food and poor service, but at least they're consistent.

Poor quality food and poor service, but at least they're consistent.
First order wasn't what I ordered, but I was willing to give the benefit of the doubt and wasn't unhappy to feed it.
Subsequent orders either failed to arrive, were missing products or were wrong orders, or the meat was discoloured with a foul smell so was binned. Tripe is not an appropriately equal alternative to 'complete' foods, and I'm still waiting on a refund for food that didn't arrive six months ago, despite multiple attempts to contact...
It appears the company changed hands, so perhaps new management are lacking knowledge of animal nutrition and the skills to run the business effectively.
Unfortunately for them, there are a plenty of other choices out there.

July 14, 2025
Unprompted review
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Reply from Thedogfoodexpert

Thank you for your feedback. We take concerns about product quality, delivery, and refunds extremely seriously. However, after carefully reviewing our records, we’re unable to locate any orders, accounts, or outstanding refunds that match the details described in this review.
We would genuinely like to investigate and resolve this if it relates to a real experience.

Please contact us directly at info@thedogfoodexpert.co.uk with your order number, name and the dates of the orders you’re referring to so we can look into this immediately.

Without these details, we’re unfortunately unable to verify the experience described.

We remain committed to transparency, food safety, and resolving genuine customer issues promptly.

Rated 5 out of 5 stars

The food my dogs love

The food my dogs love it to say it’s off and disgusting is not true and i have ordered a lot from them ! No

My dogs love the food and he’s always smelling fresh and good quality meat
What I will say is the communication is terrible at times and the next day delivery is not also hit and miss that’s something they can work on
I do agree that there needs to be some sort of admin change, but overall they’re a good company and I’ve never had any money stolen on order and not received

It’s not fair to make reviews that are going to damage peoples businesses from unreal statements they they’re frozen meat products are reasonably priced also and good quality my dogs eat every last mouthful every time and are healthy with shiny coats

November 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Awful

Awful - took 3 days to ship leaving us completely out of food - zero replies to multiple emails , calls , voicemails - food arrived half defrosted , split open with blood anywhere - my dog who eats anything spat it out and refuse to eat it , smelt terrible. Threw it all in the bin - BE WARNED !

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

I am so disappointed with this dog…

I am so disappointed with this dog food-ordered for both mine and my daughter’s dogs in bulk.
It smells disgusting looks disgusting and neither dog will eat it!!
Will be binning it! God knows what’s in it with the dreadful stench

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

I have ordered from this company on two…

I have ordered from this company on two occasions now and on both occasions have experienced a level of service one can only describe as deplorable.

If you are looking for “fast delivery” as they advertise, don’t be fooled, neither be fooled by the excuses that the goods were damaged by the courier and had to be returned !

There are plenty raw food suppliers these days, from my experiences (TWICE) walk right past this one, you WILL be disappointed.

May 8, 2025
Unprompted review
Rated 1 out of 5 stars

DON’ WASTE YOUR TIME AND MONEY

Twice it hasn’t turned up and this second time we have been completely ghosted. No returned emails, no calls answered, no voicemails returned. We have been without food for days at a time and had to continually purchase food from the shop in hopes it would come the next day but doesn’t. Not good on the bank and certainly not good for my dog having to change food to a lesser option. Dog food expert? More like experts in messing up your dogs diet. AVOID.

May 21, 2025
Unprompted review
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Rated 1 out of 5 stars

AVOID! Terrible product and customer service

AVOID!

Ordered from this company twice. First time the order never turned up and they had to send out another batch. Took almost a week from the order date to receive the package.

The second order arrived on time but the food was clearly off. The smell from the defrosted food was horrendous and had clearly gone bad.

I've fed my dog a raw diet for 5 years and used various food suppliers and NONE have ever smelled as bad as that.

It was so bad we had to stop feeding it to our dog as it was not agreeing with her.

I've subsequently sent TWO emails to the company to try and resolve the matter and they have ignored me. Terrible customer service and clearly they are not capable of providing a decent service or product on a consistent bases

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve recently started using The Dog…

I’ve recently started using The Dog Food Expert Ltd for my dogs raw food, and I’m beyond impressed! From the very first order, I could tell this was a game-changer. The quality of the food is exceptional – it’s packed with nutrients, and you can see the difference compared to other brands we’ve tried. My dogs absolutely love the variety and look forward to mealtimes with enthusiasm.
If you’re considering switching to a raw diet for your pets, I wholeheartedly recommend The Dog Food Expert Ltd They’ve truly earned my trust, and I’m so happy to have found a brand that values both the health of my dogs and the environment. I’ve recently started using The Dog Food Expert Ltd for my dogs raw food, and I’m beyond impressed! From the very first order, I could tell this was a game-changer. The quality of the food is exceptional – it’s packed with nutrients, and you can see the difference compared to other brands we’ve tried. My dogs absolutely love the variety and look forward to mealtimes with enthusiasm.
If you’re considering switching to a raw diet for your pets, I wholeheartedly recommend The Dog Food Expert Ltd They’ve truly earned my trust, and I’m so happy to have found a brand that values both the health of my dogs and the environment. I’ve recently started using The Dog Food Expert Ltd for my dogs raw food, and I’m beyond impressed! From the very first order, I could tell this was a game-changer. The quality of the food is exceptional – it’s packed with nutrients, and you can see the difference compared to other brands we’ve tried. My dogs absolutely love the variety and look forward to mealtimes with enthusiasm.
If you’re considering switching to a raw diet for your pets, I wholeheartedly recommend The Dog Food Expert Ltd They’ve truly earned my trust, and I’m so happy to have found a brand that values both the health of my dogs and the environment.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and price

I ordered the 10k chicken box for my dog I was pleasantly surprised how quick it got to me. The packaging was great, not too much polystyrene just enough to keep it frozen.
My dog loves it and I have just put in my 2nd order.
Great product and price

March 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered the 10kg mixed box for my…

Ordered the 10kg mixed box for my Labrador to try out last week, received a text message from DPD the following morning with my time slot. Unfortunately I was in work so I requested for them to leave it in my safe place at around 1pm. Got home at 4pm and opened the delivery, the food was still frozen and there was a great mixture of flavours, my boy loves it! Will definitely be using this company from now on and highly recommend!

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Absolute amazing service

Absolute amazing service
Delivery never late always stocked with my dogs best flavours

Customer service unrivalled always on hand to advise

Easily the best around value for money is unmatched

January 10, 2025
Unprompted review

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