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Taxfix UK (formerly TaxScouts) Reviews 7,140

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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,070 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being straightforward, efficient, and easy to use, making the often-complex process of tax returns much simpler. Many highlight the exceptional staff, noting their responsiveness, helpfulness, and professional approach in answering queries and providing advice. The user experience is frequently described as seamless, with quick response times contributing to a positive overall interaction. However, some customers experienced dissatisfaction with the responsiveness and communication from their assigned accountants, citing slow replies and the need for continuous chasing. A few also mentioned that the service did not significantly ease their tax return process, as they still had to gather and calculate much of the information themselves.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the rapid, professional, and efficient... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness, efficiency,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the rapid and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the prompt, thorough,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using tax fix for quite a few years now. I'm a sole trader so don't have a massive amount of paper work but my tax return is normally ready to submit within 24 hrs of supplying my paperwork.

Rated 5 out of 5 stars

I’ve used this company for several years now and I’ve always found the experience to be straightforward and pleasant. They take the pain out of tax, which for me is great because I find it difficult a... See more

Rated 5 out of 5 stars

Really simple interface, clear instruction, fair pricing. Jon Dell who I have used twice now is patient, concise, provides clear guidance and instruction and executed the work to a high standard with... See more

Rated 5 out of 5 stars

Tax returns made easy! Was a very clear and straightforward process, and amazing having an accountant on hand for questions. I always got a quick response, even though I was very last minute before th... See more

Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Despite my reservations regarding…

Despite my reservations regarding online self assessment services, Taxfix UK proved my initial fears to be unwarranted. They were excellent, the communication between myself and my personal accountant Kwaku was 1st rate and I can't fault the service at all.

April 24, 2026
Rated 5 out of 5 stars

Excellent

Excellent, I’ve been using Taxfix / Tax Scouts for a couple of years and it’s easy, quick and simple every year. I’d strongly recommend to anyone

April 23, 2026

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