tapo.com Reviews 

Next level of costumer service specially Chloe ! Lovely

Fantastic support by Chloe this evening !! I have had a problem after upgrading my NBN wifi and couldn't get my Camera to connect in and work properly. A call earlier with Kate got my new modem connected again but still couldn't access live video screen I realised later this evening. Chloe assisted me tonight to troubleshoot the remaining issue and I've been able to get it up and running properly again. Excellent support team, will highly recommend !!

Kristine Mae was a great in resolving an issue I had with one of my cameras. I would highly recommend Tapo and its support team

it would have been 5* had Joyce been able to solve my problem. However she had to escalate the issue another department.

Bryant Chacon was really kind and helped me with a replacement of a faulty camera. Thank you so much for your help. Now I can ask the dealer to replace it right away.

Had a problem with my TP Link video doorbell and and I spoke to Joyce today who was a great help and ascertained the doorbell had a fault and sent details of how to get a replacement. Thank you Joyce.

Just had a great experience with Aaron! I had difficulty with my account as my camera was dropped from my account when it renewed and I couldn’t figure out how to get the activity back. He made the fix quick and easy! Being able to screenshot and add attachments in the chat made things so simple!

Bryant Chacon made the entire process easy and stress-free. His customer service was friendly, helpful and straightforward, and my warranty was honoured without any hassle. I really appreciated how smoothly everything was handled. Thanks again, Bryant—excellent service!

I purchased four tapo Smart lightbulbs which were very easy to set up. Two continue to work well and I particularly like the biorythym setting which is easy to configure and automatically adjusts to sunrise and sunset. Unfortunately, two of the bulbs failed - one just stopped working and the other gave a bright flash and died similar to a traditional incandescent bulb. As I purchased through Amazon, they have a link to get someone from tp-link to contact you for support. I received a call almost straight away from Joyce who was very helpful. After listening to the issues and ruling out anything obvious, she agreed it did sound like a hardware issue. She provided me with a direct link to Amazon to get it sorted under warranty (as the usual replacement window had closed) who handled the issue promptly. It's easy to forgive a minor fault when the customer service is good and I'm sure the existing pair and the replacements will serve me well.

It was frustrating trying to get the right support for the first 3 weeks or so but I eventually found the chat help line and with the help of Bryant Chacon got my doorbell back on line. Well done Bryant.

Ordered 3 products from the Tapo online store on July 30, 2026. Order # 131344. Now it is August 19 and no products and no communication about the order. Order status is the same as the day ordered "Preparing Order". Reached out via their online contact form and also by direct e-mail with no response. Called the support number but that is only for technical support. They said they could not help and they said there is no phone number for customers to contact the online sales team. They charged my credit card the same day the order was placed and now silence. Seems like Tapo is in the business of credit card fraud. Sell a product, take the money and never ship. I am now in process to file a formal complaint to the Florida Attorney General.

Love Tapo. Spoke with Chloe on their customer service support around my doorbell and she was very helpful and patient explaining things to me slowly. Managed to solve my query quickly also.

I had issues with my Tapo Care. I rang the hotline which suggested that I go on the live chat, which I did. My problem was solved in minutes - turns out I needed to update my app on my phone. Aaron was super helpful - thanks again!!

I purchased a couple Tapo C425 cameras and realized they were missing the option to format the timestamp like any of the other camera had, so I reached the support and Irene W. elevate the case to the corresponding sector and within roughly 10 days a new firmware was released fixing the issue. I’ve always bought TP-Link devices and will continue to do so given the effective support!

Despite the product being defective I received help quickly from Kristine Mae and I am currently in the process of having the item replaced.

Chloe is very helpful to solve my hardware issue for the doorbell mounting bracket. She responded promptly to raise ticket for replacement.

Great camera for the price, app super easy to use, its fantastic to be able to keep an eye on dogs and property and who comes and goes. Customer support is amazing when you might need to change the settings on the camera, they went out of the way to help me

If i could give tapo no stars i would ,what a bunch of sleazy scamers, i bought 1 cctv a while a go though good we cctv ,il buy other one ,i had a subscription for my 1st cctv,i set up my new cctv added it to the app & it says i get 1 mnth free cloud storage witch i thought was great ,anyway i set it up on the 6th of August & my first cctv stoped recording said i had no subscription, & every time I would click on it was poping up with a thing for me to buy a subscription for the cctv i all ready have a subscription for witch i thought was strange so I went back and forward with tapo technical department, they keept saying it your settings there not on ,I replayed i asked what they thought the problem could be as i told them that when i set up my new cctv my older cctv stoped recording &it was asking me to subscribe when i all ready had a subscription,i find out this morning in an email from them they said that i had changed my subscription over to the new cctv🤯 witch i certainly had not,why would I do such a thing after all i have 30 day free trial on my new one it didn't make sense, so what really happen was tapo took my subscription from my old cctv & put it on the new cctv so I didn't get any free trial, I have asked them to compensate me from the 6th of August, where I had no recordings I pay my subscription from the 15th month to the 15th. Now, that was nearly a whole with out any recordings, i told them i have a terminal illness & i am having problems from my next door neighbour harassing me for nearly 3 years so i need that cctv to be able to record, so i can send it to the police when needed ,my daughter all so watches me through cctv as i pass out & my girl will get me the help i need so my daughter needs to look at any recordings in case i need help without any videos i could of been needing help ,but thank god I didn't need help , how snicky is that, to take your subscription & put it on other new cctv when they say I have 30 days free subscription i am now going to take this further as its not on they are ghosting me now that I clicked to what they had done ,I see they do not reply to any ones negative reviews they don't care but your going to wish you had not done this to me as I won't stand for it disgusting behaviour from a company as soon as I ask for them to compensate me from the 6th August.I'm not asking for anything else.I just want what I paid & my free 30 days they promised for that's only fair

My first door bell and I am grateful for the prompt, effective and patience of the customer service representative.
Thank you.

Had an issue with my video doorbell. The technician I spoke to (Neil Oliver) was very helpful but despite troubleshooting the device, it appears to be faulty. Neil has passed me to the team to arrange a replacement device so can't say fairer than that. EDIT They have now emailed me to say that they won't replace it after all and instead I should go to Amazon to request a repair. So in the end, tapo did some basic troubleshooting then washed their hands of it. Changed rating from 5 star to 2 star.