Ring Reviews 959

Be cautious! Had to upgrade my Ring doorbell. When setting up the new doorbell, Ring automatically set up a new trial subscription rather than adding it to my existing subscription. Utter admin nightmare. They are also refusing to refund the existing annual subscription which was renewed a couple of weeks ago. Avoid, avoid, avoid!

This company has to be the worst that I have ever dealth with, thats why the rating are so low

DO NOT USE RING AND FIND A MORE RELIABLE SERVICE.

They have advised me that they are going to disconnect my service today as payment has not been received. Their paperwork says that invoice is not due to a few more days, why do they try and take funds on a date that they suggest in the first place

I suffer from Acute and Severe Epilepsy but following a seizure yesterday my medical team could not access the property as there was no service

i have over a dozen of the rubbish they provide, and I am sure that there are more reliable services out there

With all the old units that I have that have failed within weeks I am arranging media coverage for all of them to have a lump hammer put through them on my discharge.

STAY AWAY FROM RING, THEIR RATINGS SAY IT ALL

Disappointed myself and the reviews on here confirm that. My ring doorbell camera isn't great quality image. Battery lasts only about 8 to 9 days then takes all day to charge. I cancelled my subscription and wouldn't recommend getting one. There are better door bell cameras out there.

I had to request a replacement Chime after failure.
Customer service asked the disabled customer to get on floor, press buttons, reset etc before agreeing that it had failed!
A replacement was provided with UPS returns label.
The faulty item was returned in a day by UPS.
Since then I’ve had two notifications that it hasn’t arrived and to return immediately.
The email bounced on reply.
This is harassment/bully tactics.

if i could put zero i would. i purchased a doorbell and although worked, it didnt pick up a lot of the "motion" i then spent 45 mins on a live chat trying for it to be fixed. they sent me a replacement, which is worse than the original one and doesnt pick anything at all up. Yet still spending another 45 mons on live chat and to be told oh its faulty, you need a 3rd doorbell. I have asked for my monthly subscription to be cancelled and will do without the doorbell. Useless item and useless company.

What a bloody nightmare. Years ago if there was a problem with a ring camera it was sorted over the phone by a really happy person. Today’s standard. First camera on door stopped working rang them they could not fix and could only offer a money off code ok we said the code never worked no matter what camera we tried to buy. So paid full price. Emailed company no response. Security camera ( new one ) then decided to stop working. Well the help line was bloody useless. Long story short they then realised the camera is faulty and needs replacing but they don’t have a power one line we bought they have battery and that’s all they can give (remember this is a new camera ) no we do not want that , after many back and girths they said they will send us a power one within 2 weeks. I truly believe they won’t. I will not ever buy another ring camera o ce they all stop working they are thieving scoundrels and we pay a hefty subscription every month. Do not touch this company.

Doorbell just picks and chooses when it wants to work, won’t go to live view. Absolutely poor customer service and device I’ve cancelled my subscription and am going to a different doorbell system

I purchased a Ring doorbell camera in 2023 for approximately £150. By 2026, the device has completely failed and has not powered on for at least the past year. This means the product has lasted only around two years, which is unacceptable for a device of this price and purpose.

I contacted customer support and spoke with a representative named Fara. After completing troubleshooting steps twice with no success, I was simply told that the device is “completely dead.” There was no attempt to escalate the issue, investigate further, or offer a meaningful resolution. The response was dismissive and lacked any sense of responsibility.

I was informed that some devices last for years while others can be faulty. If this is known, then there should be clear and fair remedies in place when a product fails prematurely. A £160 device should not become unusable after such a short period, and this raises serious concerns about product durability and quality control.

The only resolution offered to me was a £30 discount toward purchasing another device. This is wholly inadequate and inappropriate. It gives the impression that the company is more interested in securing another sale than addressing a legitimate fault with an existing product.

I also attempted to raise a formal complaint. I was told that complaints are handled internally, may only be reviewed if deemed “good enough,” and that I would not receive any confirmation or response if no action is taken. This lack of transparency, accountability, and basic customer communication is unacceptable.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and durable. A device failing after approximately two years does not meet these standards, particularly given its cost and intended long-term use.

Overall, I am very disappointed with both the product reliability and the level of customer service

Called to cancel my mums account as she’s now in a care home with Dementia , but lady answered and said only with my mums permission I explained I have POA , but was very ignorant still stating I have no right , absolutely disgusted to the point I have 2 doorbells & 3 camera all ring but due to their ignorance I’m cancelling all will buy a better brand as people can buy a blocker from Amazon so they will be able to break in without camera footage but ring are doing absolutely nothing about this plus all customer service representatives are foreign and are not aware of POA & English law

Customer service at Ring is absolutely awful. I replaced my device as the security lights (bulbs not replaceable) no longer worked, but the subscription didn’t roll over to the new device. So now only the lights work! so I paid for a new device and can’t see anything. I have tried customer service which is diabolical, the chat service isn’t a chat option as there is no one to talk to just a lot of pre scripted responses that are utterly useless. I can’t even cancel my contract. So will return the new device!
I was warned that ring customer service was bad, but I had previously (a few years ago) been happy as you were able to talk with them, how can businesses get away with this? They should be fined!!!

👎🏼 ❌ I’ve had my ring door bell for about 6 months now, extremely disappointed by it…it misses so much I will be canceling the subscription and looking else where. Poor product 👎🏼❌

There app is absolutely awful, can’t change anything, contact them. Went from 2 down to 1 door bell and still charging for 2. Tried deleting it and it just says can not perform that task. Going to get rid and close the account. Not worth it when you can not change things.

I ordered battery Video Doorbell plus on the 6 March 2026 till now l haven't received it my order number is 005-1699730 l paid 69.99 pounds for that is that not a scam it was supposed to arrive on the 13th l need my money

i don't get any notifications and or recording stops when the cops pass by our company with the car, while different brand cameras in the same street and neighborhood do have recording and do get notified

I have been a ring customer for over a decade.
i bought a new ring doorbell in 2021 when moving houses as i just wanted a new one for the new house. Had issues with it , rang customer services on numerous of occasions they kept making conduct tests after tests. Even changed my WiFi and did everything they asked me too. I waited on the phone for over 1hr 30 mins, first the line was so bad as the call Center is someone in Asia.
My daughter is special needs and ran out the house yesterday the ring captured my child leaving but kept either freezing or a glitch happens and jumps forward 2-5-6- even 10 minutes and no footage is captured.
on google it also states 7/10 people have complained about the same thing. Including poor customer service.
Honestly your customer services are no help, the promises you make to your customers are the total opposite.
Praise be to the lord nothing happened to my child. But ring you failed from your end.
i will post this on social media of what has happened many years I told you that it could be a faulty device and you kept making me turn into monkey press buttons and do different tests. The following on social media is over 750k and I will get they view on this too.

you just emailed me a discount code for 30% as a sorry and the code does not even work.
stay away from ring it’s a hype that is now over
there are better quality and no subscription free door bells out there.
looks like it’s time for a better change.

Don’t bother!!! Go with someone else!!!!

How can they justify £90 a year subscription when I pay less than that to Microsoft for their office applications and OneDrive storage. We have ditched the Ring doorbell and got a Tapo one. Cost us less than a Ring subscription, no subscription needed because there is a memory card in the doorbell. It’s going to save us loads.

The main problem is the gap between someone at your door and it getting to your phone. The only way it seems to work is if your in the house and on the same network and even this doesn't work all the time. The other one is the subscription is now a waste of money and unfortunately I have ordered a competitor's one as.there is no subscription. Would not recommend this product.

Most Rubbish system Ring has, do NOT let me pay for a PLAN, rejected two cards saying not valid try another, how many bank cards do they expect you to have, they let you to purchase DOORBELLS which are Useless unless you have a PLAN my bank gave the ok for payment, they rejected it.

SO BE CAREFUL IF YOU BUY THEIR DOORBELLS

Products don't last, you have to pay a contract for them to record and customer service couldn't care less.