Suno Reviews 

Only money that is what they wanne have NO support even when u have paid plan!! really rubbish site and the AI is really NOT good 500 crediets gone!!! NO iam never going to spend any more here!! RUBBISH!!!!!

I was beyond impressed with the music it generated! And i say that as someone who used to play the piano myself and who collaborated with producers on the internet :) I'm glad i experimented with Ai this year so i could see what it's like! It kind of made me feel young again after years of rejecting all the new stuff like an old dinosaur lol Very, very amazed by the quality

I was trying to regenerate a lyrics but the damn AI never letting me I HATE AI they should do what they told not to being so rogue

I'm quite shocked to see so many bad reviews of Suno. I just finished a trial run and managed to get many songs I can honestly say I am very happy with. Waiting to get paid and resubscribe, but will check other AI music generators reviews first maybe. I don't mind the negative reviews that are moaning about the actual AI itself not being able to do what it is told, that is just ignorance of the fact AI is in very early stages of development, but when I see reviews that mention they have been ignored regarding billing or don't get replies from the help assistance departments... Then I pay attention and avoid the business, because it shows a lack of love for the people. But happy to say my experience was a 5 star experience.

FEEDBACK: There is a 8 minute limit to songs that are generated, but Suno AI will mistakenly not recognise this and generate a song that cuts out at the 8 minute mark.

Tried it out, didn’t like any of it, tried to cancel. They make it impossible for you to find it. Finally found it, so they blocked the actual button so I still could not cancel. Next I’m getting the bill for next month. Now payed for something I did not want, and absolutely don’t like. Very nasty stuff here. I still paid the last bill, and finally it says my plan will be cancelled. It’s still not clear if it will be actually canceled. I will never like this company, not how you treat people like this. A cancel is a cancel, and not another month of payment if the month did not even start. Thanks suno!!!

Suno refuse to respond to my emails for over billing they are fast to ask for payments with constant emails and communicate with you for payment but are shit when they owe you money.
You said the support team would contact me back to see where those payments are going but you're still trying to overcharge me I will be contacting my bank to claw the money back.

I love Suno and I truly believe it is one of the best AI music platforms available. That's exactly why this situation is so disappointing.
I paid for a Pro subscription through Google Play over a month ago, but I never received the Pro features on my main account. During this time I contacted support multiple times, provided receipts, screenshots and every piece of evidence they requested. I also identified what appears to be the cause of the issue and shared all the information with the support team.
Unfortunately, I have now stopped receiving any replies. My biggest concern has never been the subscription fee, but protecting the music library I have built after creating more than 1,000 songs.
I sincerely hope someone from the Suno team reviews my case and helps resolve it. I still believe in the platform and would simply like to receive the service I paid for.

Extremely dissapointing. Payed for the premier subscription earlier to use Suno Studio without any issues. Now it doesn't generate 1 second of audio, the platform simply isn't working. Customer service is really weird, either they reply in 5 minutes and are understanding, but nothing happens with a refund. Or most of the time they just ghost you...It's pretty crazy. Will contact my bank to get a refund.

I subscribed to Suno hoping to create traditional Christian hymns, but the model keeps adding rock drums, electric guitars, and pop-style arrangements even when I explicitly instruct it not to. My prompts clearly specify: no drums, no electric guitar, piano and violin only, solemn hymn style, yet these instructions are frequently ignored. Please give users much stronger control over instrumentation and musical style. If I ask for a traditional church hymn, I should not receive a rock or pop song.

It's fun to play around with music, but the audio quality is very, very poor. The music sounds the same, same melodies and same vocals, no matter what you prompt. You have to waste tons of credits to edit and master tracks, without any point, since when you extract stems, the audio quality degrades again. You are left with stems that cannot be used for something useful. Support doesn't answer emails. They constantly release new functionality, but don't test the functions before release. Most of the functionality cannot be used.
So use it for fun, in the application, but do not expect to create any good audio with it.

Absolute rubbish, if I could give minus stars I would as it’s not even worth 1 star, I produce music at a professional level, at first I found suno to be a good tool to create my demos of lyrics I wrote, however the rot crept in, I use other AI tool which are far better giving better results. First issue the amount of generations that finish around 1 minute is ridiculous, then even worse the runaway bug in Suno that creates a loop of your song and processes it to the max length of 7.59min both these faults render your track useless, next a huge amount of tracks finish far louder than the start, levels are all over the place, then there’s sound quality again lots of tracks start nice quality then by mid way the sound is shocking, next problem extending a track, this is hit and miss at best, the joins can be awful and clearly obvious which again ruins your track, next is the vocal gender change mid song, several times I have had a female vocal that over about 2 lines has slowly merged from a female to male vocal or vice versa, I have had key issues, bears running out of line, distortion issues, vocal being far too loud, poor track quality, I have even input my written lyrics and Suno feels the need to change parts of the lyrics or exclude parts of them, I’m clued up with Ai production so have full knowledge of using prompts and direct Ai instruction which works beautifully with other Ai software, at the very best Suno is a poor quality glitchy toy, an amateur in this field, All this wastes credits you have paid for and suno’s customer support is absolutely ridiculous, they know of these glitches but when you lose lots of credit to these bad generations they don’t care, they don’t refund credits and they don’t even offer any form of reimbursement, Seriously unless you want to throw money I would avoid suno at all costs. Very amateur product and definitely very amateur customer care, once they have your money they don’t want to help, plus any contact takes weeks to get a reply which will inevitably be a refusal to help you, hopefully they will contact me to talk about the huge amount of credits I have lost due to their buggy glitchy bad song generations but I won’t hold my breath.

Though the platform itself provides decent quality their customer service is non-existent. They initially responded to an inquiry... and then spent two weeks ghosting us. Unacceptable.

Back in early June, I gave this app 1 star. I decided to give it another chance. I resubscribed and upgraded to the premier level. Things went from bad to even worse! I tried using the new "advanced split." It is terrible! I get error messages on 90% of the stems I try to extract. The stems that I'm able to download are glitchy at best. I'm so disappointed with this app. It cost me 30 dollars to decide that it is worthless to me. Suno, get your act together!

I was a paying Pro subscriber and upgraded to Premier on 18 June 2026. The payment was successfully debited from my SBI account via PhonePe (UPI) and I have the official Suno receipt confirming the charge. Instead of being upgraded, my account was demoted to the Free tier — so I paid for Premier, lost the Pro access I already had, and received nothing.

I have emailed support daily for over 5 days and received no human response, only automated replies. I have the receipt, transaction ID, and account screenshots documenting all of this.

I simply want one of two things: my account restored to the Premier tier I paid for, or a full refund. If this is not resolved I will be filing a formal UPI payment dispute and a consumer complaint. Posting here because private support channels have produced nothing.

I strongly advise caution when dealing with this site. They withdraw money unjustly, offer some of the worst customer support I’ve experienced, and their registration system is low quality. Most of the features they claim to provide, including voice clone, simply don’t work.

Paid subscription not activated, support not responding

I paid for Suno Pro Annual and received a Suno/Stripe receipt, but my account still shows the Free plan.

I contacted billing and support services with the payment details and a screenshot, but I have not received a human response so far.

This is a billing/subscription issue, not a feature complaint. I expect Suno either to restore the paid subscription or refund the payment.

**UPDATE:** I eventually opened a chargeback through my bank. For this type of dispute, you generally have up to 120 days to dispute the transaction, depending on the circumstances and your card issuer.

The dispute has now been resolved in my favor, and the full amount has been returned to my account.

It appears that Suno did not successfully contest the chargeback within the dispute process. So if you have paid for a subscription, have not received the service, and Suno support is ignoring you, I recommend contacting your card-issuing bank and disputing the transaction instead of waiting indefinitely for Suno to respond.

Keep your payment receipt, screenshots showing that the paid plan was not activated, and copies of your attempts to contact Suno support. These can be used as evidence for the dispute.

AVOID AVOID AVOID!!!!

There are no working options to cancel your subscription, and there is even less customer support.
I have been trying to get on contact with Suno for a few months now but the only response I got, eventually, was that repeat support request submissions would put all requests I submit to the end of the queue and would take longer for a response!
They have continued to charge my account so all I can do is dispute the charges with my bank.

In addition, the system is not good at all. A lot of other programs are far better than Suno.

So don't waste your money or your time, they are thieves offering a low standard program that make it impossible to get out of.

How they are still in business is beyond me.

I have been a paid Pro subscriber, but I have been locked out of my account for over a month due to a phone number formatting issue in Suno’s login system. I have contacted support multiple times and provided all requested information, but the issue remains unresolved.

I am still paying for a subscription that I cannot access. My Pro account handle is “ceresdigital”, and I am continuously redirected to the wrong account when logging in.

The product itself is great, but the customer support experience has been extremely disappointing. I hope someone from Suno can finally help resolve this issue.

UPDATE (26/07/15): After making 200+ songs by far, I do not care about the Suno's horrible customer support! I love the music and the songs Suno creates for me! Screw it! The happiness Suno gives in return is million times bigger than the bitter taste it's customer support leaves in one's mouth!

Suno is amazing! Congratulations to the team behind! Customer support, I forgive you everything! And THANK YOU, Suno, for the pleasure and the endless HAPPYNESS! (bow) (bow) (bow)

My original review:
The music Suno makes is simply wonderful. My life standards and expectations are quite low and me gets happy, almost instantly, on the smallest things I find nice or useful.

So why only 1-star review then?

When speaking of delivering a real customer support, Suno is nowhere to be found. Situation is quite desperate, in fact.

Long story short.

I have purchased my Suno account (around £220/year) for a very talented Russian female who writes amazing songs. Never had any interests in making music. Just listened to her amazing songs. In her Telegram group she awarded me with a coup called SIMP of the Year (2026). That was it. I have blocked her from all social contacts. However, she kept the access to my Suno account. I have started to make my own songs. She understood she is blocked everywhere except Suno and she deleted almost all songs, not just her songs, but mine as well, including songs I have made for my wife's birthday. That was quite personal assault. Took it personally.

Asked Suno to transfer my Suno account from a UK telephone number to a Gmail. Opened up the Gmail Suno and requested an account transfer, including the billing. That did happen on May 8, 2026.

I was asking Suno's support once a week, how it is going? Shall the transfer will take place this week?

On the 4rth week I have asked for a partial refund, would like to transfer my accounts myself.

Silence is all that followed up since my partial refund proposal.

Suno's support is stunningly arrogant, not with words, but with actions, which is more important. Actions matter everything. Words are empty. So, Suno gets quite silently aggressive when it comes down to refunds. They cut off all support and communications. That is how Suno works.

Meanwhile making songs with Suno is pleasure and if one has no high expectations? Will get quite happy with Suno's music creations, as they are quite decent.

Just do not talk money to Suno... or customer support requests like account transfers, this is where your problems with that platform will escalate rapidly.

Suno let me login with my normal personal email address (non @gmail.com), let me sign up for a subscription. Billed me. But requires I use a @gmail account to sign up, or be an Apple owner, which I don't care to be.

They have taken my money and locked me out. Suno customer service told me to go jump in a lake. They are thieves.