Suno Reviews 

My experience with Suno is extremely positive. They are a leading-edge technology provider and seem to be constantly trying to evolve their product to a better level of quality. Yes I did have one small problem with an account charge. It was immediately handled by their customer service within hours so I found that to be satisfactory. I can say personally, my level of creativity has just been unleashed by using their product

I have to agree with others. the support is zero

During the V6 launch event they allowed everyone 4 days to make what they wanted for free. During this time it was impossible to see your credit balance

I was shocked to see once the event was over that my months 2,500 credits had become 157 - I sent a simple message to support asking them to add 2,500 credits back to my account and got radio silence, The month passed and my credits refreshed so I once again asked them to add an additonal 2,500 credits to my account, I got a reply back saying they would look into it but could not give me a time frame, Another month passed and by this point I cancelled my subscription from reneweing for another year in late November, I once again emailed them asking them to give me the credits + some downloads from the month where i made nothing so downloaded nothing and once again I got zero response back from them - I am very peed off with Suno now for a number of reasons

1)The stupid 20 a month download limit when they allow you to make upto 500 songs a month - yes we might only end up with 20 individual songs but when I signed up for a year it was unlimited downloads, If I want to download 30 versions of 1 song to listen to at my leisure or want to use a different version of the song in future I should be able to.
2) Their BS for impleneting this nobody is buying - they say its to prevent people from spamming slop on music sites but they are quite happy to charge you a rip off £30 for 10 downloads meaning those making money will happily do that meanwhile the rest of us making zero and uploading it to zero sites get a worse service - lets be honest they did it to reduce server load and to make more money
3) being forced to remove all old models and replacing it with 1 where everything sounds similar is not a good move but I understand why they were legally forced to remove the older models
4) charging double credits for a longer song to prevent it from going completely wrong half way though I do not apprerciate - does it even make a difference or is it just burning through twice as many credits? hard to say
5) Songs are now limited to 6 mins when to used to be 8

so overall every aspect of Suno has got worse over the last couple of months. En*itification at its finest

I have tried over and over to cancel my subscription but the website has NO WHERE to cancel. When I ask for assistance, or email billing, they send steps of: Please visit suno. com/ account then choose Cancel Subscription at the top of the page. You will need to confirm the changes before moving forward.
Also from suno. com/ account, you can also choose Update Payment to cancel the subscription directly within Stripe.
THERE IS NO WHERE ON THE PAGE TO CANCEL. BEWARE!!! I originally signed up 1.5 years ago, and at the 12 month date, they charged my credit card DOUBLE of what I signed up for. They did NOT send an email notification they were doing so, let alone at double the rate. I emailed billing, and they said that was my fault for not canceling 11 months in. So I have been going back and forth for almost 6 months trying to cancel it so I don't get charged AGAIN in 6 months. BEWARE!

I've been a customer for more than a year and suddenly Suno blocks pro features when I have over 900 credits, sometimes a bit less and other times abit more. Can't understand the way they work, ... what I know for sure is that Suno is not working properly, don't look after customers and always try to rip off money even when customers have enough credit to do their work. Sorry but need to report publicly!!!

Hey Suno, is this your definition of customer service? I reported an in-app billing bug in March. Your support team replied EIGHT MONTHS LATER with a generic auto-template asking 'if I'm still experiencing the issue' instead of refunding the overcharged money. Unacceptable.

Support None Existent... what a shame

I reached out to Suno about loosing my 20 credits. The refresh date was set on October 28 and on October 27 at night I live in New York timezone and all of a sudden after dowoading one track I see I am down to 19 left and the refresh date now set to November 28.

I reached out to suno support via email. Their BOT decided pretty much everything for me. No reasoning at all and not even getting any more follow ups... as if their BOT flagged my email and ignoring any follow up I send.

SUNO is trash. The lyrics generator is trash. The intro's are trash. Almost every song generated the song doesn't start until after 1 and half minutes or more. Trash cinematic intro's. Overall trash... I work on a songs, try to make changes and outcome, you guessed it. TRASH

The offer I was given by the BOT was if I don't like it I can cancel my membership... what about my previous work? I still need to complete and download those... so going back to my earlier statement. TRASH

Suno's music generator is decent. Their customer service is a disgrace.

On 22 August I asked support how to close my account and move my subscription, songs and credits to another email address. A simple request. It took them 20 days to reply, and when they did, they got my accounts the wrong way round.

On 7 October they finally agreed a plan: cancel my subscription and merge my accounts. They then said it had been "escalated". Nothing has happened since. The subscription was never cancelled, and they kept charging me every month for a service I'd asked to close, and hadn't used since August.

I've since emailed support, billing and legal. Support and billing have ignored me completely. Legal sent an automated reply saying they don't handle support issues. Not one actual human has responded in weeks.

There's no phone number and no live chat. Email is the only official contact, and nobody reads it.

Avoid Suno if you value your money. If you're already a customer, check your billing carefully and don't expect any help if something goes wrong. I'm now cancelling and going through my bank to get my money back.

I have the full email thread, receipts and screenshots to back up everything above.

continiously even after upgrades the prompts u change or alter and ask the software to generate new sounds or tracks it reapets same songs over and over wheter its trance or drum and bass same bass note same melody same tempo from good it has went to worst the studio feature is useless even if you upload your sound it will either say it has found that sound in the library of suno and not alow u to use it or it can even play that sound you ask for sawtooth it doesnt even know what to do its like someon conectet chat gpt astra to reason or fl and it does only basic comand same as gopher in FL studio not for profesional musician i dont refer this to any advanced musicians the software reapets same notes over and over good for fast album sale to distributor for single remixes realeses but not for anything beyond this weak and wack for 22 gbp per month it doesnt do anything special dont waste moneynot even for pro i would say

Suno has apparently invested more effort into making subscriptions difficult to cancel than into making their product better.

Want to upgrade? Huge buttons everywhere. Want to cancel? Good luck finding the option buried behind menus.

I had to search the internet just to figure out how to stop paying for a service I no longer wanted.

This is not good UX. This is not customer retention. This is a dark pattern, and it feels deliberately designed to exploit customers who simply want to leave.

I eventually managed to submit my cancellation, but the experience was so unnecessarily frustrating that I also had to contact their billing department to request written confirmation that they would stop charging me.

**A company that respects its customers doesn't make them fight to stop giving it money.**

Congratulations, Suno. You've turned a routine subscription cancellation into a reason never to recommend your service again.

**One star. Not because your AI can't make music, but because your business practices have completely destroyed my trust in your company.**

Was using it for free and it seemed decent enough, so finally decided to pay for the extra features. NON STOP ISSUES. It doesn't use your voice correctly, their Editor DOES NOT WORK. They claim you can change lyrics but you certainly can NOT - it totally messes the whole song up, chops it up, garbles it, and then randomly will save over your original (or just not save at all). Absolute UX nightmare, impossible to use. Their stems don't make it any easier. DO NOT PAY FOR THIS APP.

I work in the rhyme songs industry for kids, all public melodies are rendering issues like "This audio matches an existing recording
Our system matched this upload to a known recording. If you own the rights, please contact support suno.com"
contacting the cs didnt help. Testing alternatives already. Also too pricy with no possiblity to take rest credit to next month.

I signed up for Suno a few months ago and thought it was really great! Unfortunately not long after joining they limited the unlimited downloads to just 20!! Now they have stopped me sharing my creations via the share option with my friends. This means I will probably look elsewhere when renewal time comes and my friends won't be interested either. This is not what I signed up for . . . . . .

Worst app charged me 1 euro so I unsubscibed well with in 7 days notice. They charged me for a month. Hope you know this is fruad. I reported you and had to go through my bank to dispute the money you were not authorised to take. Your a scam and your app is full of bugs. AVOID .. This company should be struck off. DO NOT USE

Years of paying and creating, and now my trust is gone

I am extremely frustrated with how Suno treats its long-term paying customers.

I paid for this service for years and invested a great deal of time, my own lyrics, ideas, and creative knowledge into my songs. Of course, I received a service in return. But those songs also contain my own creative work and effort.

I did not download every song immediately because I expected to be able to access and download the results I had already paid to create later. In my experience, that is how Midjourney works: I can still download images I created during my subscription, even though I no longer have an active plan.

Suno’s new download restrictions, however, also apply to songs created before the changes. I find it outrageous that downloading my older Pro-created songs is now severely restricted. I already paid to create them.

Even more frustrating is the uncertainty around commercial usage rights. The earlier guidance said that songs created during a Pro subscription could be used commercially and that those rights would remain after cancellation. Now commercial usage is also tied to downloading through a paid plan. What does that mean for older songs I created under Pro but only download after my subscription has ended? I cannot find a clear, unambiguous explanation covering that situation. Paying customers deserve commitments they can rely on.

I also entrusted this platform with my own lyrics and ideas. I cannot establish whether or how extensively Suno has used those contributions beyond generating my songs. That makes fair and transparent treatment of my creative input all the more important to me.

Reports from other users about declining quality in the newer models add to my concerns. But my main issue is already the treatment of existing customers and the songs they created under earlier terms.

I cancelled my subscription and have now completely lost trust in Suno. That is particularly disappointing because it was an exciting tool with enormous potential. For me, Suno has squandered that potential through its business decisions. I sincerely hope open-source alternatives emerge that give users lasting control over their results.

In October 2026 I paid for Suno Premier (receipt 2719-3370-4020, TRY 1,172.88) on top of Pro (receipt 2507-8876-5198). On 17 October I used my legal right of withdrawal and asked for a refund; Suno confirmed receipt in writing. Then, without any notice or refund, Suno moved my account to the Free plan while my paid period runs until 16 November 2026. About 8,350 credits were deleted and my download allowance was set to zero, so hundreds of songs I created as a paying subscriber are now locked. Suno's own Terms say access continues to the end of the paid period. Since 19 October only an AI assistant has answered my emails; no human, no live support. They kept both my money and my songs.

Ive used this over last year, it was pretty good, songs were created as you wanted, lyrics matched up, beats were good. I then stopped using it. Then they bought out this v6 one. I used the free v6 mini and thought it was pretty good. So signed up so i could use the V6 pro model. Was expecting it to be miles better...

But wait wth? The v6 model spewed out songs which were nothing like what I wanted. Really bad prompt following compared to Pro. The one song that v6 mini generated was actually better than all 8 that the pro model generated. I asked for a trap / rap song and it generates soul and Rnb, there is a BIG difference.

The Pro Editor is terrible. I have used DAWS in the past, compared to that this is really bad UI and hard to use. Yes its not a DAW but even simple things seem hard to achieve. I create a new section, add the new lyrics, set the length (but bear in mind this length should be automatically calculated by default, cos most of ppl wouldn't know how long those lyrics would take to sing.) then press create, the new created section also has like 2 lines of the lyrics i gave it, what happened to the rest. Really disliked the editor.

Do not waste your money on this. It's total crap. It can't even reproduce a songpart anymore. No matter what prompts you use or if your lyrics match up in syllables, lenght etc. Want another similar verse, chorus? Too bad! It just generates something completely different and 99% of it is bad anyway.

I subscribed before they replaced older models with model v6. I am a premium subscriber, I paid for full year in advance. Model v6 is horrible, generated songs experience drift and gradual degradation in quality, generated songs are boring and unappealing. Money wasted.

I actually really liked Suno and I’ve spent a lot of time creating my music on there, which is why this has been so frustrating.

After they changed their download system, songs that I had already downloaded and unlocked started asking me to use another download credit to download them again. I contacted support several times and sent screenshots showing exactly what was happening.

Suno actually checked my account and told me in writing that I had only created 2 new songs during that billing cycle, but somehow all 60 of my downloads were used. They even told me that re-downloads should NOT be counting against my monthly downloads. So they know there is a problem.

Instead of fixing it, I was told to wait until October 18 when my next 60 downloads would reset. I kept explaining that this wasn’t going to fix anything. I have well over 100 songs that I already downloaded before. Why should I have to use another credit to download something I already used a credit on?

Now October 18 is here and of course I got my new monthly downloads, but that still doesn’t fix what happened. Those are the new downloads that come with the Premier plan I pay for every month. They are not replacement credits for the ones that were taken from me before.

I have also paid for additional download credits on top of my subscription, so I have spent even more money trying to deal with this.

I have sent screenshots, emails and everything they need. I was told my case was escalated and that I would get an actual update, and I’m still waiting.

I’m not asking for anything free. I just want them to unlock all of my songs that were already unlocked and give me back the credits I should have never lost in the first place.

I love making music with Suno, but this is ridiculous. I shouldn’t have to keep emailing and fighting to get access to something I already paid for. I just want someone at Suno to actually look at my account and FIX IT.