Generator - Stockholm Reviews 4

TrustScore 3 out of 5

2.8

Torsgatan 10, 111 23 Stockholm, SE


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Company details

  1. Hotel
  2. Hostel

Written by the company

We are more than a hostel. More cultural experiences, more vibrant events and high-quality service in the most exciting European cities. We are Generator.


Contact info

2.8

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrifying experience!!

Terrifying experience!!! I returned to the facility and my backpack was no longer in the locker. They had broken my padlock and taken everything away. After hours of reporting the incident and asking to call the police and review the cameras, the person on duty that evening (very young and experienced girls) still didn't know what to do. Suspicious of this behavior, I looked into the inside of the reception desk and there I saw my backpack thrown in an open corner and everything checked. At that point I asked for an explanation of why my backpack was there and the answer I was given was that one of their colleagues on the previous shift had broken my padlock and taken my backpack because they thought it belonged to a customer who had left it there. To compensate me for what happened since it had ruined my first night of stay I asked for compensation for the broken lock and the cancellation of the reservation which was thankfully accepted and the refund on the credit card was guaranteed within two working days. In addition, the garden offered me a private home that I did not even want to accept but they insisted and in the end I took advantage of the additional offer. Accepting the upgrade was a mistake on my part because they never refunded me the agreed amount. They were very dishonest and liars, for that I reported them to an association for the protection of citizens' rights and I am waiting for them to proceed with the complaint against them. I will never book in one of their facilities again.

October 16, 2024
Unprompted review
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Rated 1 out of 5 stars

I staid at generator on friday 5ht of…

I staid at generator on friday 5ht of january in a room for 6 people. A noise woke me up and I saw three guysraping a man that was probably sedated. I was terrified when one of the guys saw that I was looking, he produced a police badge and explained to me that they needed to punish the sedated man for something he had done" This is the way it works in Sweden" he explained.I was terrified and said that I would start yelling if he didn`t let me go out .He shuggred and said; "Keep quiet about this or you will be deep in trouble".I picked my stuff fast and run downstairs to the front desk. I explained a guy what was going on in my room. He answered smirking;"Mind your own bussines". He offered me a bed in another room wich I refused cause I didn`t feel safe in the place. I strongly recommend NOT to stay there.It took me many days to overcome my fear and tell about this and if necessary I am ready to go to a court of justice and render testimony there.

January 5, 2024
Unprompted review
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