Terrifying experience!!
Terrifying experience!!! I returned to the facility and my backpack was no longer in the locker. They had broken my padlock and taken everything away. After hours of reporting the incident and asking to call the police and review the cameras, the person on duty that evening (very young and experienced girls) still didn't know what to do. Suspicious of this behavior, I looked into the inside of the reception desk and there I saw my backpack thrown in an open corner and everything checked. At that point I asked for an explanation of why my backpack was there and the answer I was given was that one of their colleagues on the previous shift had broken my padlock and taken my backpack because they thought it belonged to a customer who had left it there. To compensate me for what happened since it had ruined my first night of stay I asked for compensation for the broken lock and the cancellation of the reservation which was thankfully accepted and the refund on the credit card was guaranteed within two working days. In addition, the garden offered me a private home that I did not even want to accept but they insisted and in the end I took advantage of the additional offer. Accepting the upgrade was a mistake on my part because they never refunded me the agreed amount. They were very dishonest and liars, for that I reported them to an association for the protection of citizens' rights and I am waiting for them to proceed with the complaint against them. I will never book in one of their facilities again.







