SoulmateMeets Reviews 86

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to set up and appreciate the quick response times, which makes chatting smoother. Many enjoy the natural flow of conversations and the variety of people they encounter, highlighting that the site feels alive compared to others. The website's design is often praised for being modern, easy to navigate, and free from an overload of buttons or pop-ups. However, a significant number of people were dissatisfied with the pricing, finding the cost of chatting and credits to be very expensive. Some reviewers also expressed concerns about the authenticity of profiles and the quality of interactions, and noted issues with messages arriving with small delays or profile photo quality after uploading.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised its quality, ease of use,... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers appreciate the... See more

Staff

Consumers find staff to be ambiguous. Many reviewers praise the staff, describing them as friendly,... See more

Response time

Users describe ambiguous interactions with response times. While many reviewers praise the quick responses,... See more

Price

Clients share negative opinions on price, with many expressing disgust and finding the service very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It did take some time to get the final result. But I do understand its there job to to keep me in.

Company replied

Rated 4 out of 5 stars

I am totally disgusted with the cost it says 18 dollers to buy credits but the cost is closer to 30 dollers I guess because of exchange . It dose not say anything about that anywhere I can find so I g... See more

Company replied

Rated 5 out of 5 stars

So guys, I'm giving you 5 stars because the atmosphere of honest people saying what they want and need on your site is great and you don't deserve just 3.3 stars you currently have. Wonderful support... See more

Company replied

Rated 5 out of 5 stars

Safe space to chat is the first thing that came to mind for me. There’s a strong focus on user privacy which I appreciate a lot,even though it sometimes limits certain actions. but it makes me feel mo... See more

Company replied


Company details

Written by the company

SoulmateMeets is a romantic communication platform for people who want to start fresh and connect in a way that feels thoughtful and emotionally present. Whether you're rediscovering your romantic side or simply seeking a sincere exchange with someone who values conversation, SoulmateMeets creates space for that experience. Every message is a gentle invitation—to open up, to feel understood, or to enjoy the company of someone who brings comfort into your day. The platform is designed for those who appreciate calm energy, openness, and the beauty of small, meaningful moments. Here, there’s no need to rush or overthink. You can explore at your own pace and be yourself, whether you're chatting briefly or settling into a longer exchange. It's about showing up with care and curiosity—and letting something personal take shape naturally. With every message, you’re encouraged to reflect, express, and discover something that feels quietly fulfilling. 💬 SoulmateMeets — Let your soul speak.


Contact info

3.4

Average

TrustScore 3.5 out of 5

86 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

been divorced a little over a year

been divorced a little over a year. wasn’t planning to get back into anything yet, but i guess i got curious. made a profile late one night, didn’t even fill everything out. wasn’t expecting much. ended up talking to a very nice person and even with distance we felt connected. felt weirdly nice. not rushing anything, just kinda good to talk to someone again.

January 16, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Hayden,

It’s nice to hear you found a calm, comfortable moment without any pressure, sometimes just talking again can mean a lot.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

I’m not someone who usually writes…

I’m not someone who usually writes reviews but this has been one of the better sites I tried. No bots no spam or advertising . Women I spoke to were polite and kind.

January 15, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Toby,

Thanks for taking the time to leave a review, it’s great to hear you’ve had such a positive experience so far.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

It is the same as Asiacharm or…

It is the same as Asiacharm or asiavibe,you buy cretits and the 'models' try to get you to read there Emails and open their photos for these credits which are not cheap. I have yet to meet one who is interested ina relationship, they all have wonderful photos, maybe too wonderful for it all to be true, sorry but it is another scam site.

January 20, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Andy,

While registration is free, certain interactive features require credits to help us maintain a secure, moderated communication space and a high standard of care. We encourage our community to use the reporting tools available throughout the platform's interface to let us know of any inappropriate activities. If you have specific concerns, please contact our support team at support@soulmatemeets.help so we can investigate your case thoroughly with the relevant departments. Your input is extremely valuable in helping us keep the community safe.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

This is a great site to talk to…

This is a great site to talk to singles, so many places just feel empty or dead but here I actually got replies within minutes. Not every chat went far but at least people responded and seemed real. It made it feel more alive than other sites I tried. Still checking it daily.

January 9, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Mason,

It’s nice to hear the platform feels active for you and keeps you coming back. Thanks for the feedback!

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Quick setup, minor hiccups

The platform is easy to set up. I loved the women here and how fast they reply. I did run into a small profile editing bug when trying to update my info but it resolved quickly and didn’t affect chatting. I want to give you high rating because it’s an awesome experience I don’t have any regrets at all

January 9, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Tobias,

Small issues happen, but it’s great they didn’t slow you down and that the overall experience left you feeling good about it. Thank you!

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

I enjoy chatting with new people and…

I enjoy chatting with new people and starting conversations. The chats ain't boring and doesn't look AI. People respond naturally and keep the discussion going. I haven’t experienced glitches or problems so far and everything feels stable

January 3, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Benjamin,

That’s really good to hear. When chats flow easily and nothing gets in the way, it just feels right.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Interesting but takes a moment

Best site to meet kind people, I find it interesting how it works. The concept is clear once you spend some time on it. At first the credit system instead of a monthly subscription was a bit confusing for me. The kindness and quality of conversations make the everything worth it.

January 2, 2026
Unprompted review
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Reply from SoulmateMeets

Hi David,

Appreciate the feedback. Glad things became clearer over time and the chats have been worth it.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

I llove the variety in age and…

I llove the variety in age and ethnicity of the ladies and their quick responses because it keeps conversations fresh. You don’t feel stuck talking to the same type of people. I haven’t had any issues so far and replies come fast

January 3, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Pierre,

Thanks for sharing. Nice to hear conversations feel varied and active.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

UpdatePressure Continues Even After Requesting Account Closure

Update – Continued Pressure After Requesting Account Closure

Several months after my initial review, recent events have only reinforced my concerns.

After clearly and explicitly requesting the closure of my account, I continued to receive repeated notifications such as “knock knock,” “someone at your door,” messages, and emails encouraging me to re-enter the platform. This happened while I was waiting for the mandatory account-closure period communicated by support.

Despite having stated my intention to leave, my decision did not seem to be respected as final. The platform’s behavior suggested that departure is treated as temporary hesitation rather than a clear choice, and that user disengagement is actively resisted.

It has become evident that emotional boundaries are not acknowledged unless the account is technically closed. Until then, prompts and contact attempts continue, reinforcing the impression of a system designed to prolong engagement rather than respect autonomy.

What once appeared as isolated inconsistencies now clearly forms a pattern.
Update: Further context regarding trust and verification

Following my initial review, I believe it is important to add further context to my experience as a long-term, paying user.

My decision to deactivate my account was not the result of a personal disagreement with another user. I had already chosen to end that interaction, and that alone would not have led me to leave the platform. The issue that ultimately drove my decision was a fundamental loss of trust.

As paying users, we are led to believe that verification mechanisms exist to ensure we are interacting with credible and consistent identities. In my case, this expectation was not met.

In an effort to understand what had occurred, I briefly returned to another dating platform I had previously used and created a legitimate profile. Through this, I confirmed that the same individual I had communicated with extensively on SoulmateMeets was active there under a different name, different nationality, and different declared personal circumstances, while being presented on both platforms as a verified or top-level user.

This raises a serious and unavoidable question. How can an individual be verified across platforms while presenting different identities and documentation? From a user’s perspective, this cannot reasonably be described as reliable verification.

Across platforms, I spent close to twenty-five thousand euros communicating with what I now understand to be a misrepresented identity. If such risks are inherent to the system, paying for the service offers no meaningful protection or added value.

There are also structural patterns that deserve scrutiny. Users promoted as TOP accounts appear to be available at nearly all hours across multiple time zones. For anyone familiar with international work schedules, this does not indicate genuine personal availability but rather a system designed to maximise engagement and spending.

Finally, there are serious concerns regarding user safety and duty of care. If identities are not meaningfully verified, what safeguards exist to prevent minors or malicious actors from accessing the platform? Registration appears largely unrestricted, which poses risks not only to users but to the platform’s credibility.

Before adding this update, I contacted the platform privately with a detailed and respectful explanation of my concerns and formally requested access to all personal data related to my account under GDPR. At the time of writing, one week later, I am still awaiting a complete response.

January 13, 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

We take such feedback seriously and have attempted to reach out to you through Trustpilot’s communication tools so we could review this matter more closely and provide direct assistance. Unfortunately, we haven’t received a response so far.

Without the necessary details, we’re unable to locate your account or review the specific actions related to your request. To move forward, please contact our support team using the email address linked to your account at support@soulmatemeets.help, so we can verify the situation and address it properly.

Our team is ready to look into this and ensure your request is handled in line with our policies and procedures.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Safe space to chat is the first thing…

Safe space to chat is the first thing that came to mind for me. There’s a strong focus on user privacy which I appreciate a lot,even though it sometimes limits certain actions. but it makes me feel more comfortable talking openly without worrying . The atmosphere feels safe and respectful which matters more than extra features...

December 31, 2025
Unprompted review
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Reply from SoulmateMeets

Hi Adam,

Thank you! We really appreciate you pointing out what matters most to you, your input is very important to us.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Fast connections, good energy

Connecting straight away and finding new friends. Very quick and easy 👌 I really love it because there’s no long waiting. You message and the conversation actually starts. But I noticed a couple of times that messages arrived with a small delay which can break the rhythm a bit but once you’re both online it flows well. 5 stars from me

January 2, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Chris,

Appreciate the review! Happy to hear you’re enjoying the quick and easy conversations.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Your Company helps me to meet new…

Your Company helps me to meet new wonderful people around the world. I’ve spoken with people I never would have met otherwise, and that’s what keeps it interesting for me. Chats feel open and everything has worked good on my side so far and I really enjoy the international aspect of the platform.

January 3, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Ewan,

Thanks for the feedback! We’re glad you’re enjoying the variety and having a good experience so far.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Nice and easy experience so far

My experience was good and it was a nice and enjoyable moment. You do match with a few good candidates. And when the conversation flows naturally, it feels even better. I’m hoping to meet more people as I keep using the site because the start has been pretty promising.

December 20, 2025
Unprompted review
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Reply from SoulmateMeets

Hi Daniel,

That’s so nice to read, honestly. Hope you keep meeting people you enjoy talking to.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

All of the negative feedbacks are true

All of the negative feedbacks are true. This site is a money grabbing site. Do not waste your time and money! Their costumer service response are also AI generated. This is one of those deceit love scam that gets you.

December 22, 2025
Unprompted review
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Reply from SoulmateMeets

Hi Kawase,

We prioritize platform security and work to maintain a safe environment for communication. Profile activity and user interactions are handled in line with platform standards, and any concerns related to conduct, costs, or support communication are reviewed through our established process.

Our support team is available to assist and review any concerns you may have. If you’d like help with this matter, please contact us at support@soulmatemeets.com using the email linked to your account. We’re here to help and remain committed to addressing issues appropriately.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

It’s a bot

It’s a bot. They try to get you to spend money. Response times too quick, each response is polished & prescripted. I’ve been on enough sites to know this is all fake.

December 21, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Samantha,

We take reports like this seriously and have a zero-tolerance approach to misuse or deceptive behavior on the platform. Safety and compliance are key priorities, and messaging activity or response patterns that raise concerns are reviewed in line with our Terms of Service and internal policies. Many user profiles are verified as part of these measures

If you believe something on your account requires a closer review, please contact our support team at support@soulmatemeets.com using the email linked to your account so the team can look into the details directly.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

The site seems to good to be true

The site seems to good to be true. The women in the site look like models. All seem to be online 24/7. When answering questions they seem very scripted. And super fast response times, almost way to fast like they don’t have to actually type the response. Very expensive to use. I tried to purchase credit to continue a chat and after one purchase the credit card companies and bank stopped all payments. When contacted them they said the site was flagged for malicious fraudulent content and suspected as a spamming scamming company. They highly recommend I discontinue trying to purchase anything from the site. After a few attempts to sort the issue out with “customer support” the icon button stopped functioning and I could no longer get in contact with the support team.

December 17, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Jesse,

We take reports like this seriously and review concerns related to platform use, billing, and technical access in line with our established procedures. To support a safe environment, many profiles on the platform go through verification steps in accordance with our Terms of Service, and any activity that appears suspicious can be reported for review.

We’ve attempted to reach out through Trustpilot’s messaging tools to offer direct assistance and look into this more closely, but we haven’t received a response yet. If you’d like this reviewed further, please contact our support team at support@soulmatemeets.com using the email linked to your account so the team can assess the details and provide clarification.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Quick response time

Quick response time. Easy access. Everything loads fast and I don’t have to dig around to find basic features. It makes chatting a lot smoother. So far, every conversation has started naturally and I really love how effortless the whole process feels

December 9, 2025
Unprompted review
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Reply from SoulmateMeets

Hi Finlay,

That kind of smooth experience really matters. Appreciate you pointing it out.

Kindly,
Michael from SoulmateMeets

Rated 3 out of 5 stars

Well I just joined recently and what I…

Well I just joined recently and what I am worried about is when I try to login Telstra my service provider has blocked the website due to it may contain malicious content and can be harmful to your device and it said that they can be taken your personal information and credit card details . It is a bit strange that there is a lot of beautiful women I’m sure with AI these days you can do remarkable things with it and I’m sure there is some fake profiles there and I’m sure there would be some real profiles there but it can cost you quite a penny to find a real one. I’ve been on quite a few dating sites and they all seem to be the same with bots and fake profiles. We will see how we go I will give it a month but if they keep stretching the messages and not wanna finally meet up like the website was created for… I’ll just give it the boot

December 13, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi John,

We take matters related to safety, data protection, and user trust very seriously and operate with established safeguards and moderation practices in place.

Please know that we’ve tried to reach out to you through Trustpilot’s tools so we could look into this more closely and offer direct help, but unfortunately, we haven’t received a response yet. If you’re open to it, we’d be glad to review your situation in more detail and address any specific concerns you may have. Feel free to contact our support team at support@soulmatemeets.com so we can assist you directly and provide clarity where needed.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Thank you, I love your site Soulmatemeets

I meet and chat with real ladies here. Thank you very much for the excellent site. You’re giving me the opportunity to actually talk with someone instead of just sitting around waiting or feeling like everything is about money.and I appreciate that.

December 7, 2025
Unprompted review
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Reply from SoulmateMeets

Hi Michelle,

Honestly, that’s so nice to read. Thanks for sharing this!

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

5 stars!

Great site with fun and very beautiful women, it's easy to navigate and chat and I LIKE that VERY much

December 4, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Kyle,

We’re really glad to hear you’re enjoying the experience. It’s great to know the interactions feel fun and positive for you.

Kindly,
Michael from SoulmateMeets

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