It did take some time to get the final result. But I do understand its there job to to keep me in.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
wrote a whole update, saved it, came back next day and it was gone. had to do it again. community is good though
Company replied
So guys, I'm giving you 5 stars because the atmosphere of honest people saying what they want and need on your site is great and you don't deserve just 3.3 stars you currently have. Wonderful support... See more
Company replied
Safe space to chat is the first thing that came to mind for me. There’s a strong focus on user privacy which I appreciate a lot,even though it sometimes limits certain actions. but it makes me feel mo... See more
Company replied
Company details
Written by the company
SoulmateMeets is a romantic communication platform for people who want to start fresh and connect in a way that feels thoughtful and emotionally present. Whether you're rediscovering your romantic side or simply seeking a sincere exchange with someone who values conversation, SoulmateMeets creates space for that experience. Every message is a gentle invitation—to open up, to feel understood, or to enjoy the company of someone who brings comfort into your day. The platform is designed for those who appreciate calm energy, openness, and the beauty of small, meaningful moments. Here, there’s no need to rush or overthink. You can explore at your own pace and be yourself, whether you're chatting briefly or settling into a longer exchange. It's about showing up with care and curiosity—and letting something personal take shape naturally. With every message, you’re encouraged to reflect, express, and discover something that feels quietly fulfilling. 💬 SoulmateMeets — Let your soul speak.
Contact info
United States
- support@soulmatemeets.help
- soulmatemeets.com
3.4
Average
95 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
not in a rush
not in a rush. just taking it day by day and seeing who I connect with. the platform doesn't pressure you. that suits me perfectly
May 22, 2026
Unprompted review
Reply from SoulmateMeets
Hi there,
Great to have you here, hope the platform keeps delivering great moments!
Kindly,
Michael from SoulmateMeets
BIO KEEPS REVERTING TO OLD VERSION
wrote a whole update, saved it, came back next day and it was gone. had to do it again. community is good though
January 13, 2026
Unprompted review
Reply from SoulmateMeets
Hi there,
The bio saving issue is something our team needs to look into, so please reach out at support@soulmatemeets.help with the details and we'll get it sorted. Glad the community has been a good part of the experience.
Kindly,
Michael from SoulmateMeets
Not boring
Not boring. Every conversation has something new in it. New angle, new thought, something to take away. Hard to do and soulmatemeets does it😄
May 6, 2026
Unprompted review
Reply from SoulmateMeets
Hi Artagnan,
Conversations that always bring something new, that's exactly what keeps things worthwhile. Thanks for the five stars!
Kindly,
Michael from SoulmateMeets
MNy question was answered quickly and…
MNy question was answered quickly and to my liking.
May 23, 2026
Unprompted review
Reply from SoulmateMeets
Hi Eva,
Our team will be glad to know the response hit the mark for you.
Kindly,
Michael from SoulmateMeets
The notification system is broken and…
The notification system is broken and completely unreliable.
May 22, 2026
Unprompted review
Reply from SoulmateMeets
Hi Orian,
That's worth looking into directly, please reach out to support@soulmatemeets.help with the details and our technical team will work to get it sorted out.
Kindly,
Michael from SoulmateMeets
Very expensive to chat
Very expensive to chat. Seems very fake as most people are beautiful, canned cliché conversation starters.
May 14, 2026
Unprompted review
Reply from SoulmateMeets
Hi Lynn,
All users are required to follow our Terms of Service and Community Guidelines while using the platform. A large number of profiles on the platform are verified according to our policies, and concerns regarding suspicious or misleading interactions are reviewed carefully when reported.
Registration and basic access are available free of charge, while certain communication features may require credits depending on how users choose to interact. Your feedback regarding pricing and conversation quality is appreciated and will be taken into consideration.
If you encountered interactions that raised concern, please contact support@soulmatemeets.help with relevant details so the team can investigate further.
Kindly,
Michael from SoulmateMeets
Night shifts mean I'm always online at weird hours
Night shifts mean I'm always logged on at odd times. What surprised me is there are always women online no matter when I check in. Time zones work in my favour here. The chat loads quick too which matters when you're tired after a long shift
May 13, 2026
Unprompted review
Reply from SoulmateMeets
Glad the chat loads quickly too, especially after a long shift. Hope the conversations keep flowing!
I've seen better interfaces on…
I've seen better interfaces on government websites
April 12, 2026
Unprompted review
Reply from SoulmateMeets
Hi Thomas,
Our team is continuously working on improving the platform, and feedback like yours helps us prioritize. If you'd like to share more specific thoughts, support@soulmatemeets.help is happy to hear from you.
Kindly,
Michael from SoulmateMeets
Making it easier to meet new people and…
Making it easier to meet new people and having access to check with them for free .My quality of life prepared for respect,& experienceing. Something knew!& while the process & company gesture In A way Of understanding
April 11, 2026
Unprompted review
Reply from SoulmateMeets
Hi Morgan,
Thanks for sharing, knowing how our users feel about the platform means a lot to us.
Kindly,
Michael from SoulmateMeets
Easy to communicate and great…
Easy to communicate and great connections, I have met a couple of prospects on your sight and they appear to be very nice and interesting
April 10, 2026
Unprompted review
Reply from SoulmateMeets
Hi Luke,
Nice to know you're having such a positive experience with the people here, that's what it's all about!
Kindly,
Michael from SoulmateMeets
Asked a lot of me and gave very little…
Asked a lot of me and gave very little back
April 9, 2026
Unprompted review
Reply from SoulmateMeets
Hi Scott,
We appreciate you sharing your thoughts. If there's anything specific that didn't meet your expectations, our team would love to hear more at support@soulmatemeets.help, we're always working to improve the experience!
Kindly,
Michael from SoulmateMeets
Too much clicking
Navigating this site feels like doing a puzzle sometimes. Just trying to review my past matches takes like four clicks through different buried menus. They really need to streamline the layout and put the important stuff front and center.
April 10, 2026
Unprompted review
Reply from SoulmateMeets
Hi Hughson,
We're continuously working on improving the platform experience, and comments like yours help us understand what needs attention. If you'd like to share more specific suggestions, feel free to reach out at support@soulmatemeets.help, we'll make sure it reaches the right team!
Kindly,
Michael from SoulmateMeets
I am totally disgusted with the cost it…
I am totally disgusted with the cost it says 18 dollers to buy credits but the cost is closer to 30 dollers I guess because of exchange . It dose not say anything about that anywhere I can find so I guess Soulmates owes me a bunch of money
March 3, 2026
Unprompted review
Reply from SoulmateMeets
Hi Dan,
We appreciate you flagging this! For a detailed breakdown of the charges and to address any discrepancies, please reach out at support@soulmatemeets.help, our team will look into it and make sure everything is properly clarified!
Kindly,
Michael from SoulmateMeets
It did take some time to get the final…
It did take some time to get the final result. But I do understand its there job to to keep me in.
April 8, 2026
Unprompted review
Reply from SoulmateMeets
Hi there,
We appreciate you taking the time to share your thoughts. We're always working to make processes as smooth as possible, and feedback like yours helps us get there. If you ever notice anything suspicious along the way, feel free to report it directly through the platform or reach out at support@soulmatemeets.help!
Kindly,
Michael from SoulmateMeets
I love the look of the site
I love the look of the site. Very modern and easy on the eyes.
March 22, 2026
Unprompted review
Reply from SoulmateMeets
Hi William,
Glad the design is landing well, we're grateful you took the time to leave your feedback
Kindly,
Michael from SoulmateMeets
Navigation is predictable and the lack…
Navigation is predictable and the lack of spam makes it much better. My only issue is the mobile version freezing sometimes.
March 22, 2026
Unprompted review
Reply from SoulmateMeets
Hi Julian,
Your issue is noted and we'll make sure it gets flagged to the right team. If it keeps happening, feel free to report it at support@soulmatemeets.help.
Kindly,
Michael from SoulmateMeets
no weird verify loops
I didn't have to take a selfie holding a spoon or whatever to prove I'm real. Registration was simple but the site still feels safe. Good balance.
March 15, 2026
Unprompted review
Reply from SoulmateMeets
Hi Michael,
Your thoughts matter to us, and we appreciate you sharing them.
Kindly,
Michael from SoulmateMeets
some profiles it suggests feel totally…
some profiles it suggests feel totally random and not what i asked for at all
March 5, 2026
Unprompted review
Reply from SoulmateMeets
Hi Zane,
Feel free to reach out at support@soulmatemeets.help if you need any help adjusting your preferences.
Kindly,
Michael from SoulmateMeets
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