Selfawear Reviews 159

The delay and lack of response initially was frustrating. after reading the update and understanding how busy they were, I don’t believe customers were intentionally ignored. Hopefully lessons are taken from this peak period as the brand itself seems genuine

My extreme dissatisfaction is with the abysmal level of service they “provide”. Despite receiving numerous automated acknowledgments, there has been a complete lack of actual human response to my concerns.
Most frustratingly, I was previously assured via email on 3 February 2026, that my order would be corrected before being processed. Clearly it was not done, as today received an entirely incorrect shipment - that’s after waiting almost 8 weeks.
They rely on slow email-only support system with no phone contact available.
So I am now processing the return of the incorrect sized items and I am being charged a $10 process fee.
They should consider the mental health issues they cause their customers with their lack of response which equals lack of care.

I was very frustrated at first and honestly worried after seeing the delays.My order was dispatched late and won’t arrive in time for Christmas, which was disappointing. That said, once communication came through, I could see this wasn’t a scam and just a business that got completely swamped. I decided not to cancel as the items were for myself, and I’m okay waiting now that I understand what happened

I think it’s fair to say communication dropped the ball during the Christmas rush but I also think it’s unfair to label this business a scam. Once the updates were shared, the situation made sense. Not perfect, but I appreciate transparency and effort when things go wrong

I saw the reviews and nearly cancelled, but something told me to wait it out. I’m glad I did. The order arrived and I really like it. Definitely feels like a short-term issue, not a bad business.

I understand why people were frustrated as I was too at times.But my order did arrive eventually and I’m happy with it. Knowing how busy they were, I don’t think it’s fair to call it a scam. I’d try them again when things are quieter

You could tell from the reviews that they were completely pumped during December. my order was delayed and communication wasn’t ideal, but the product itself is great quality.

I still prefer supporting a small business that had a rough month over a big faceless brand

Ordered Christmas t-shirst for four members of my family late November-2025 from the Gold Coast based business. I live in Brisbane and the delivery time was quoted at Production Time: 3-7 business days and
Shipping Time: 4-10 days. My shirts arrive the week of Australia Day (26th january). Three of the four were not the size listed on the site and Selfaware are not accepting them as returns.

I was in the exact same boat as a lot of the recent reviews I'm seeing here. delayed order, slow communication, lots of waiting (almost 3 weeks) my items eventually arrived and the quality made up for it.It wasn’t a perfect experience, but it also wasn’t shady or dishonest. Just a business that got overwhelmed

I received my Christmas T-shirts after Christmas. I would never use this Company Again. Of course I disputed this with my credit card company and could send the T-shirt back to them and dispute and get a refund, but I'm exhausted by the lack of self awareness - it is anxiety inducing to be the person responsible for the Christmas t-shirts and having to run to the $2 shop on Christmas Eve to find an alternate. NEVER USE THIS COMPANY is all I can say or like me buy them this Christmas and you will have them 11 months in advance for next christmas. What a DISGRACE.

i nearly cancelled after seeing some reviews but decided to hang in there. happy i did. shirt feels great and looks exactly like the photos. would order again when things are quieter.

the wait was frustrating at times and replies were slow. i won’t pretend that part was fun. but my order arrived and i really like it. felt more like a capacity issue than bad service

I ordered around the same time (mid Dec) as a lot of the negative reviews and honestly got worried reading them while I was waiting.

My order did take longer and replies were slow, but it eventually arrived and the quality was actually really good.

It felt like a brand that got absolutely slammed, not anything dodgy. I’m still happy I ordered and would try them again when things calm down

I was annoyed while waiting, especially with slow replies (took about 5 days). Once the order arrived though, I calmed down it’s actually really good quality.

would order again

I was hesitant after reading some reviews, but decided to support them anyway. The process was slower than usual, but the quality of the product made up for it.
Still a positive experience overall

I checked the reviews after ordering and honestly panicked a bit. The lack of updates didn’t help.

In the end my order arrived and the quality is great.
Not the smoothest experience, but I don’t think this was dishonest or intentional. Just bad timing"

You could tell they were absolutely slammed before Christmas. Took longer than planned and communication lagged, but the end product was worth it. I’d give them another go in the new year.

As a first-time customer, the lack of early communication was very unsettling. I did start to worry when I couldn’t get a response.I emailed a few times and didn't ger a response for about 5 days. After seeing the explanation about Christmas volumes, I understand what happened. It wasn’t the smoothest experience, but I don’t believe this reflects how they normally operate

If I could give 0 stars I definitely would!! Ordered 2 t shirts and still not received after 2 mths!!
BUYER BEWARE, DO NOT USE THIS COMPANY, NOTHING BUT LIES, SCAMMERS.SO ANNOYED 😡😡😡
What a load of bullshit Selfawear's reply is, I have responded to their reply and NOTHING, just like their lack of service and care!!!

I ordered a tshirt and pin from Selfawear on 6-12-2025. I realised after I placed the order that I had ordered the wrong size, so emailed them within 5 minutes. I had no response after several days. I emailed again. Nothing. There is no other way of contacting them - there is no phone number. As this was meant to be a Christmas gift, I was a bit frantic, so decided to place another order. Still no response to the first order or emails. I have received several generic 'we apologise and we love you all' emails. Remarkably the second order arrived in the new year. The first order has not arrived, and still no response from them. For all the love, positive, new age vibe, their customer service is disgusting and they still have my money. And I have no doubt they have other customers money as well, without providing products.