Renovate Direct Limited Reviews 141

The flooring is amazing quality. We have used it in both the bathroom and the dining room in our renovation. We went with laminate harvest oak for our bathroom as it can be used in wet areas. It’s bee... See more

Placed my order on a Monday and took delivery a few days later. The product is of excellent quality, and the very responsive customer service promptly refunded a couple of damaged boards. This is... See more

I cannot thank Rebecca enough. From the very start of my journey with Renovate Direct, Rebecca has been so attentive to every detail of my order. Going over and beyond her call of duty, with... See more

First off, you get a really good sized sample, full width piece, which makes it easier to visualise it in your home. Second, the product I bought (date palm LVT herringbone) is thicker than mo... See more

Dreadful quality. Samples are great, but the boards don't click together and the click mechanism just kept breaking off. So disappointed as the board I'd chosen was a beautiful colour. Ended up going... See more

Avoid! I spent £1400 on their soft mist flooring under the belief that it would have "lifetime domestic warranty" as advertised, 4 months down the line, it has deep chips and grooves indifferent are... See more

The product was good value and delivery was on time, with clear communication throughout the process. The only downside was the packaging — the pallet straps cut into the boxes and damaged the click s... See more

I chose the smoked praline 14mm laminate and I'm not disappointed,my lounge looks amazing and was told it was very easy to lay I paid for named delivery, message sent on the morning giving me my 2 ho... See more

Ordered some samples and decided on the London Plane 10mm for the spare bedroom. Very high quality with a beautiful colouring and very easy to install. I did allocate a delivery day, but they turned u... See more

We have nearly finished installing our floor from renovate direct and we have honestly not got one negative point. We are here as 2 people with no experience in renovating but happy to give every... See more

Absolutely fantastic product shame about the customer service. We required extra products to be sent and twice they have failed to send the flooring out. We have asked for a manger to call us but h... See more

Couldn't deliver on selected day due to the weather fair enough gave another date for possible delivery no communication from them suppose to have a two hour window it is now 11.00hrs and no 2 hour wi... See more

Top quality materials, great price, fantastic service. Laminate's arrived on the date agreed, 1 package damaged. Sent photo of said package, replacement arrived 2 days later. You could not ask for... See more

DO NOT BUY FROM THIS COMPANY I ordered the Honey Melba 10mm Herringbone flooring and the quality was terrible. It was been laid by a professional joiner who has many years experience. I did not clic... See more

Fantastic customer service. Ordered 17 packets of LVT. 3 of the packets arrived damaged in transit and were replaced by overnight courier without quibble. Honestly the best customer service I have... See more

Renovate direct provided an outstanding experience from start to finish (order #30657). Their communication was timely and professional throughout, and the samples were delivered impressively prompt.... See more

The company sent out a vehicle that was apparently too big to fit down my normal residential street (I assume they must think everyone lives in lorry depots), missed delivery on the first day. Resent... See more

Flooring arrived quickly and the delivery driver was really helpful. Flooring is such great quality and value for money. It looks so gorgeous down. The team at renovate direct were really helpful with... See more

Although it was only a sample i ordered the service was first class. A great size sample that you can visualise what your room might look like, the sample i Chose was great quality, although quite ex... See more

A positive experience so far with Renovate Direct. We were impressed by the quality of the samples, which were sent out promptly. We're looking forward to starting our flooring project with the lamina... See more

Ordered 27 boxes of the Soft Mist waterproof laminate, after being happy with the sample. Delivery was fine, arrived as expected, on pallets and wrapped fine. Upon laying the hallway before moving i... See more

Great service and quality products, delivery appalling and driver was rude, left pallets in the middle of the road. Too lazy to take the pallet of the truck and wheel it to the house and instead... See more

Terrible experience with Renovate Direct. The boxes arrived soaking wet, wripped and flooring visible through broken boxes appeared flaking and warped. I had no choice but to refuse the delivery. It a... See more

Free samples made choosing the right flooring really easy. We chose the perfect colour and I was really happy that it was waterproof too! Ordering was super easy and it arrived it great time, really w... See more

The floor quality is excellent But some of packs come damaged you do get the offer of another pack or half the price bk but when pay £60 for delivery this should not happen

From the samples being delivered to order of the floor, delivery and then the laying of this it has been great. I was a few packs short customer service been fantastic extra packs on there way for Mon... See more

STAT AWAY FROM THIS COMPANY . UNABLE TO CONTACT BY PHONE. ITEM NOT DELIVERED ON TIME. DELIVERY DATE DELAYED 3 TIMES. ITEM STILL NOT RECEIVED YET, TRIED TO CONTACT THE COMPANY- NO... See more

Received the samples in 2 days from the order. The quality and size of the sample was outstanding. Big enough to get a good idea to help make a decision. Rubber underlay is stacked to the vinyl. I w... See more

We were fortunate to have a good experience with Renovate. None of the issues mentioned in other reviews applied to us. Delivery was on time, and customer service responded promptly to all our q... See more

Great company. Samples arrived in under 24hrs and were all top quality and I know as I'm a carpenter & joiner. Thoroughly recommended, first class.

Good product, I was worried about delivery having read the reviews, but ours went smootly with a reliable online trackee letting me know about approaching delivery down to a minute. One corner out o... See more

Easy company to deal with, really good communication about delivery. The flooring is probably the best flooring I've used, easy to use and looks great, feels solid. Definitely recommend this company.... See more

Bought some Honey Melba. The click system is the worst I've ever come across. Never lays flat down. It's not my floor as I tried joining them on a billiard table and it doesn't get flatter than... See more

The flooring was ordered after getting a free sample, which we left in water for 16 hours and it was still as new. The 14 ml with attached underlay wood laminate looks fantastic and was very easy to... See more

We order flooring a week ago. It arrived on the pre booked day. I needed to add a few more packs to the order, I was able to Whatsapp the company and get the order changed and the extra paid for. The... See more

Superb quality flooring, better than anything available in local diy stores. we chose the warm chestnut waterproof laminate for our kitchen & were impressed with the 14mm boards with attached underla... See more

Requested 3 samples - super fast delivery. Good quality product. As soon a kitchen is complete I will make a decision as to which sample I go with..

I was impressed that I could choose up to three samples of flooring and the speed at which they were delivered. It has been helpful to match them with sample paint and cabinet colours etc.

Responded quickly to my request but let down by courier APC who delayed delivery by several days. Liked to sample products

3 out of 7 boxes damaged with some chipped corner's. The joiner said it was poor quality and didn’t fit together easily. I had luckily ordered much more than needed. He said go to wikes next time, i... See more

Samples were sent speedily. Order easy to do. Product arrived on the day I chose. Easy to fit and brilliant quality and product. Id definitely recommend the flooring and I would buy for other rooms in... See more

Erin in customer service was really helpful and ensured I got my delivery within a day. The flooring is fantastic and looks absolutely lovely. Really good quality product.

Company is a waste of time. Ordered from renovate direct. Paid to choose a delivery date. Stayed in all day - delivery did not arrive. Spent the next day calling to find out what is going on... See more

We ordered laminate flooring earlier this month. When our professional floorer arrived to install it, he advised that the product was warped and faulty and could not be laid. We contacted Renovatio... See more

Given the amount of square meterage I needed to cover my newly installed kitchen, this company provided a product that was ideal, both in cost per square meter and looks...but they can be deceiving!... See more

Lovely flooring a few planks came with chipped corners but had enough to do the job hopefully it won’t chip now it’s layed in 4 rooms

Failed delivery. Book a delivery date . then nothing from company. Zero customer service. No communication. Totally shocking Take you money then fail delivery be very careful using this company... See more

Simple from start to finish, ordering was easy especially with the calculating tool. Simple to fit as well. All in all a great product with great service.

I always read reviews in a balanced way. I ordered because on face value the reviews seem ok. I was a little concerned after ordering that there were a lot of harsh reviews!! I ordered 4 weeks... See more