Propshoptrader Reviews 474

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service and staff for their exceptional support, professionalism, and quick response times. Many people highlight the helpfulness and dedication of individual team members who provided clear explanations and resolved issues efficiently, making them feel valued. However, some customers expressed dissatisfaction with the company's payment system and service, particularly regarding recent rule changes. Several people mentioned that the new policies have impacted the payout process, leading to concerns about payout timing, new requirements, and the flexibility of updated rules.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise individuals... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the ease and speed of payouts,... See more

Response time

People report positive experiences with response times. Customers frequently praise the quick and helpful... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting excellent... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using the propshop for about 4 months. I have not had much success yet. But I am very happy to use the platform. Most shout out is the support, unlike other platform firm, their support is... See more

Rated 4 out of 5 stars

Thank you Propshop for my payout the same week the MAP changes were announced. It is nice to see PST follow up with that given all the monumental changes in the business model and uncertainty in us... See more

Rated 5 out of 5 stars

This prop firm isn't for someone trying to get to payout soon. It's grinding for a quarter and rewarding your discipline with real scaling. They are pretty much disclosing everything so there's no amb... See more

Rated 5 out of 5 stars

Five stars ⭐️ I needed some assistance understanding the new program rules and how they affected my current accounts. Brian did a great job explaining everything step by step in a clear and patie... See more

Rated 1 out of 5 stars

Retroactive rule changes and even a payout ban for those working with SIM accounts. Contracts signed at the time of payment are completely overturned. Such unfair behavior is causing people to lose co... See more

Rated 5 out of 5 stars

While getting my Gladiator account set up I created a couple of issues. Both issues I had were handled beautifully and right away. One was with KYC, the other was a question about rhithmic billing. My... See more

Rated 5 out of 5 stars

Bought five new Gladiator Accounts for the weekend VDAY65 promotion. Then discovered I couldn't log into Rithmic and run my GC and RTY business plans for the morning. A quick email out to support an... See more

Rated 5 out of 5 stars

I started with 6 Gladiator accounts—the price was a steal. Even though I blew 4 of them, I didn't give up and bought 5 more. I managed to payout over $15k to Rise and finally moved to a LIVE ac... See more

Rated 5 out of 5 stars

Getting the account set up was a little tough if your used to tradingview/tradovate platforms but the instructions and also the customer support is great. I was up for a payout but all the rules and w... See more

Rated 1 out of 5 stars

They built this platform from the start with the goal of generating revenue, not actually paying it out. The warning signs have been there for a long time. A quick look into the owners’ backgrounds ma... See more

Rated 1 out of 5 stars

I purchased five 50k accounts with prop shop trader before I knew you could only trade one rythmic Pro account on Ninjatrader and I purchased from 2 other companies rythmic accounts. was able to e... See more

Rated 5 out of 5 stars

I can only recommend Propshop, as I have had very positive experiences with their service and payment system and will continue to trade with Propshop. Militsa at Propshop always responded very quickl... See more

Rated 5 out of 5 stars

PropShop Trader has clear, easy to understand rules, and you know daily whether or not you are in compliance. If you have a minor infraction, it is easy to appeal and remove a flag. Customer support... See more

Rated 5 out of 5 stars

I cannot give a feedback on payouts and any other business practices of PropShopTrader (PST) since I have only a very short relationship with PST. My five star review refers to the PST support handlin... See more

Rated 1 out of 5 stars

Simply a company that takes advantage of its customers without transparency. They have changed the rules several times recently, and have launched aggressive campaigns to gain new customers. Now they... See more

Rated 5 out of 5 stars

Santiago & Eaman are members of Support that has been consistently outstanding. Responses come quickly, every interaction stays focused on the issue at hand, and follow‑up is always thorough. It’s cle... See more

Rated 5 out of 5 stars

I was having issues with the trade copier that made trades inverse of each other that triggered the hedging flags. This occurred many times. Steven was super professional and courteous in responding... See more

Rated 5 out of 5 stars

I am extremely happy with the services provided by this gentlement Brian at propshoptrader. He as been served Me with well elaborated answer and specially the resolution of My need. Thanks, Marc

Rated 5 out of 5 stars

I have nothing but great experience with Propshop. Sure there were a few rule changes but it's not the end of the world. As a female trader, I struggled initially with trading and burned many accounts... See more

Rated 5 out of 5 stars

Santiago is the boss! Can't thank him enough, he got me out of a tough situation at the speed of light. No stupid redondant questions, just solid advice.

Rated 5 out of 5 stars

I've had two separate issues prior and during onboarding which were quickly helped with! Brian and Santiago supported me in the most professional way so that I am now able to begin my journey to tradi... See more

Rated 5 out of 5 stars

Had problem with re-setting a couple of Gladiator accounts, got in-touch with PropShopTrader. So emailed in and Santiago sorted out the problem within 24hrs. Great Support as usual, many thanks San... See more

Rated 5 out of 5 stars

I think that Tickblaze and PropShopTrader now have things in place and are ready to really improve the space. Their innovation has never been questioned and now it seems as their implementation match... See more

Rated 5 out of 5 stars

Really enjoy the instant gladiators and being able to make as much as I want in Live accounts. Excited for the sign on bonus too That will be nice :D

Rated 5 out of 5 stars

I am very grateful to Steven for his help. He enabled me to make a second withdrawal during the special period when the company rules changed.

Rated 5 out of 5 stars

the issue was resolved very quickly due to the time Brian spent researching my issue. i could not have asked for any better service. the service is one of the best in the industry. thank you all

Rated 5 out of 5 stars

Brian solved it. Tricky platform issue resolved in record time. Now I can trade stocks and futures onthe same platform.

Rated 5 out of 5 stars

Was having issues syncing PropShop with Rithmic. The reply to my request for help came back within fifteen minutes. Militsa gave me the right info to quickly solve the problem as well as better un... See more

Rated 5 out of 5 stars

If You deserve satisfaction in term of services at prop shop trader then Brandon is your man..It as handled My case like a master.. Big aplause to Him. Thanks!!!

Rated 5 out of 5 stars

I have been very impressed with the propshop service team they have answered all my questions and my issue was resolved

Rated 4 out of 5 stars

Support has been 5 star, only 4 star review because the new changes and I was just getting use to the other rules. I am up for the challenges in the next few weeks. Shout out to Brandon, who took... See more

Rated 5 out of 5 stars

Santiago answered my questions quickly and thoroughly. In fact, he answered them less than half an hour after I submitted them. THANKS

Rated 5 out of 5 stars

My experience with PropShopTrader has been positive. The platform is reliable, the rules are clear, and the support team is responsive and professional. It encourages disciplined trading and helps tra... See more

Rated 5 out of 5 stars

Had a problem logging in to my Rithmnic Trader Pro and Santiago fixed it within an hour after my request.

Rated 1 out of 5 stars

They Ran away offers to buy warrior accounts then they bought plans and offers for IG Account which was the sim funded and now they changed the rules. so basically you will not get paid for sure onwar... See more

Rated 4 out of 5 stars

Propshop gave me my refund as unexpected by many traders. Propshop started off good. Soon a lot of rule changes happened that a lot of people didn't agree with. Now we are at a point where propshop is... See more

Rated 1 out of 5 stars

My previous accounts were deactivated multiple times due to a system bug. They were not reactivated until I explicitly followed up, and because of this issue I was unable to trade for three days... See more

Rated 1 out of 5 stars

Not a good prop firm. They have made it impossible to get payouts from the new changes they have made with their benchmarks. Now a trader is expected to get consistent profit for 8 weeks realistically... See more

Rated 5 out of 5 stars

One of the best customer service experiences I had, Eman, was to the point and gave instructions to resolve an issue I overlooked.

Rated 1 out of 5 stars

Worst prop firm in the history of Prop Firm Industry. Changes rules every week and on the fly. Just before end of 2025, they stopped releasing payouts leaving thousands of traders unpaid. STAY AWAY FR... See more

Rated 1 out of 5 stars

Avoid them, why? They keep changing their rules every month almost and rug pull constantly. They are similar to FTT and Apex in their darkest times. Rules are 100% redesigned to kill traders and avoid... See more

Rated 1 out of 5 stars

If I could give less than 1 star I would. They changed rules so many times just before payouts. Most recent change they ran away with people's money and they had the balls to change the structure to N... See more

Rated 1 out of 5 stars

I *was* an optimistic customer of theirs in 2025. Easy platform, straightforward account structure, encouraged discipline. As of 2026 this is the least viable prop firm to work... See more

Rated 5 out of 5 stars

I have had a good experience using Propshoptrader. I am still learning as a trader, but their structure is making me much more disciplined. They are currently updating their connection to data, a... See more



Contact info

3.9

Great

TrustScore 4 out of 5

474 reviews

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Rated 5 out of 5 stars

Great Service!

I’m currently working toward my 7th benchmark and recently ran into an issue with my account. Steven stepped in and helped resolve the problem quickly, allowing me to continue without losing the progress I had worked hard to achieve. I really appreciate the support and assistance.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I’m planning to join PropShopTrader…

I’m planning to join PropShopTrader soon and my experience so far has been very positive. Their website is clear, the rules look trader-friendly, and the support team has been helpful in answering my questions quickly.

As a day trader, transparency and good support are very important to me, and PropShopTrader seems to provide that. I’m excited to start my challenge with them soon and see how the trading experience goes. Looking forward to trading with them and hopefully sharing a full update after I begin!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

After years of trading propfirms…

After years of trading propfirms studying all the rules of them i believe that Propshoptraders its the only one who really focus on the success of the traders and have all variety of asset that you can trade (stocks,Cfds etc)also after passing the challenges and the different steps you can start trading on a real account not a simulated one …and there is no cap on Payout …

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Customer supports are very responsive

Customer supports are very responsive. And the daily target profit of 0.25% it feels very easy to achieve and its allow me to decide to take profit. Just focus in my goal to have 5days profit and earn a benchmark. I feel that i can get my first payout here at propshoptrader.

March 9, 2026
Unprompted review

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