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Rated 3 out of 5 stars

Quick shipping, sized appropriately, lovely print. The shirt itself is less impressive, with no care label and fabric that looks and feels cheap. Definitely not worth the full price charged (in my opi... See more

Rated 5 out of 5 stars

I had been wanting to order but hadn't until now because I didn't want to deal with customs and import duties in Germany. After knowing that it's been taken care of by the merchant, I placed my first... See more

Rated 5 out of 5 stars

Had never heard of Playa London and was skeptical after seeing their advert via Instagram. However, liked the designs and ordered two shirts. I'm writing this review wearing the UK Dawn in Medium and... See more

Rated 5 out of 5 stars

Impeccable quality and design of the shirts. Amazing Turkish peshtemal. Quick delivery in environmentally friendly yet chic packaging. Even got discount and a Christmas gift for being one of their... See more

Company details

  1. Clothing Store
  2. Beach Clothing Store

Information provided by various external sources

The world's first peshtemal beach shirt brand. 100% organic cotton towelling beach wear. Globally inspired designs on Turkish peshtemal cotton.


Contact info

4.1

Great

TrustScore 4 out of 5

179 reviews

5-star
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Rated 5 out of 5 stars

Highly Recommend

Phenomenal product. I have been wearing it far more than I even anticipated, its not just great for beach use but every day use. Will be buying more from the range as soon as possible.

October 14, 2021
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Rated 5 out of 5 stars

Did not receive the clothing

Did not receive the clothing, and have received no communication since I paid initially other than confirmaton of the order a month ago, despite using the contact email the company provides. Would love to change this review if someone from the company would like to help me actually receive the clothes I ordered ages ago.

EDIT: after contacting the company, they not only got me the clothes, they threw in another shirt for the delay. Seemed it was a technical issue with the order, and though it took a bit of time it all got sorted. The shirts are fantastic.

October 1, 2021
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Reply from PLAYA

Hi Adam,
We're very sorry for your experience. I believe Alessandra reached out to you and issued a refund and provided a tracking number for your items. If you still haven't received the items please email us at contact@playalondon.com and we'll look into it as soon as possible.
Many thanks
PLAYA London

Rated 5 out of 5 stars

Great product and feel

Great product and feel. Quick shipping.
My new go to shirt for the summer.
Next time I’ll order up a size for a more relax fit.

September 23, 2021
Rated 5 out of 5 stars

I love the product

I love the product! I love the fabric. I love the concept!! It was really fast with mei (holland) I really love buying from these type of companies lol as you can tell. They truly add value with their products and are not a heartless dropship company. I recommend playa london! Àse

August 27, 2021
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Rated 1 out of 5 stars

Shirt never arrived

Shirt never arrived. At least customer service issued a refund eventually.

July 24, 2021
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Reply from PLAYA

Hi David,

Sorry to hear about your experience. After contacting the Hermes courier we have established that a delivery was attempted at your property but there was no answer. Please contact us via email for proof of delivery attempt.

We then processed the full refund within 24 hours of your request.

Many thanks!
PLAYA London

Rated 5 out of 5 stars

Best Hamptons Summer Shirt

So excited about my new shirt! The quality is amazing - so comfortable and looks perfect. Love all the little details. Excited to wear it out on my next boat ride in Sag Harbor!

July 16, 2021
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Rated 5 out of 5 stars

I ordered 2 weeks ago and my package…

I ordered 2 weeks ago and my package still hasn't shipped. Order status reads "complete" but I have no tracking information and no follow up. I would at least expect some sort of update indicating that they are sorry for the shipping delay and the reason for it.

Edit - Thanks for the quick replay. I did not notice that, and had no idea that the delivery slip was already in my mailbox. Updated my review :)

July 12, 2021
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Reply from PLAYA

Hi Graham, thanks for the message and sorry for your experience so far.
It looks like your order was delivered on 6th July to your nominated collection point. In your confirmation email we ask our customers to email us for tracking numbers, as we haven't yet automated that part yet (but are in the process of doing so!)

Your tracking link is below:

https://www.royalmail.com/track-your-item#/tracking-results/LG356471644GB

Any other questions, feel free to email us at contact@playalondon.com
Thanks!

Rated 5 out of 5 stars

Great shirts

Really lovely shirts, look and feel great. A must have!
Quick delivery with minimal recyclable packaging which is great.

July 2, 2021
Rated 1 out of 5 stars

Absolutely terrible, no product sent

Absolutely terrible, ordered a product and received a confirmation email the next day stating it’ll be dispatched in the newest 24 hours.

It’s been two weeks so far, no dispatch email and no responses to my email enquiries.

Don’t order there unless you want to waste time and money chasing your purchases without response.

June 22, 2021
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Reply from PLAYA

Hi Vitalii,

Apologies for your experience. We emailed the same day as you ordered to inform you that your item was out of stock. Please check your junk/folder as it is most likely there :) Our items sell very quickly from a number of websites so sometimes our stock numbers are misrepresented.

We also recommend contacting us via email instead of through social media, then we can get back to you much faster.

After receiving your message, our member of staff delivered a replacement item to you in person.

We are also in the process of moving from RM24 to Hermes courier delivery, which should make tracking your items even easier.

Many thanks!
PLAYA London

Rated 5 out of 5 stars

Great service

Great service, problem with sizing was immediately dealt with at no cost to me, replacement was here within two days.

June 22, 2021
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Rated 1 out of 5 stars

They have terrible customer service

They have terrible customer service, I did not receive my tracking number and have not received my package

June 21, 2021
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Reply from PLAYA

Hi Darius,

Sorry for your experience. Our customer service operatives work Monday-Friday and your weekend email was answered on Monday morning.

We have also emailed you a tracking link yesterday, which shows your item is due to be delivered today. We've attached it below for your convenience:

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=LG356471281GB

Email is the best way to contact us (contact@playalondon.com), but If you ever need to contact us out of hours, please DM us on instagram @playalondon

Many thanks!
PLAYA London

Rated 4 out of 5 stars

Great Product!

My shirt made it and I really like it! Shipping was a little slow but the product was great!

June 20, 2021
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Reply from PLAYA

Hi Robert,
Sorry for your experience with PLAYA London.
Sometimes the shipping confirmation emails can go into the junk folder.

Your order was shipping on the 9th. We have already emailed across the tracking link, which shows the item is scheduled to be delivered today. It is also below for your convenience:

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=LG356471264GB

Many thanks!
PLAYA London

Rated 5 out of 5 stars

Great shirt

Great shirt! Fits super well (was worried it would be too baggy or beachy for work), but it's pretty slim and form fitting. I usually wear a medium and the medium was just right. Very comfortable fabric that's good in hot and coldish (55/60 degrees)

My only gripe is it said 'hand wash only' but the shirt did well in a delecates wash on cold and an air dry, so I don't see much problem there for the future.

June 14, 2021
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Rated 5 out of 5 stars

Love it!

Brilliant product. Lovely packaging. Excellent environmental credentials.

June 10, 2021
Rated 4 out of 5 stars

Good quality, but no men's measurements

Insanely quick delivery and good quality shirt - only issue was that there were no measurement guides for men's sizes so the shirt ended up being slightly large for me

June 2, 2021
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Reply from PLAYA

Hi Justin,
Thanks for taking the time to write a review and so glad you loved the shirt. We have a size guide on both our homepage and product page, but we will aim to make it more visible for future customers. Thank you!
PLAYA

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