As advertised my deep sleep rose from my typical 60 minutes or less to 1 hour 20 minutes. I also slept 6 hours which is more than typical. Mind you, this was all while I am still struggling with stayi... See more
Company replied
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Review summary
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I paused my night meditation and got a message that my internet was not connected, not true, my internet was working. Now my screen is frozen and I cannot use my program. I am 83 years old and very... See more
Company replied
Purchasing was fairly simple. I'll give it a try when I next have insomnia, but my first impression was very unfavourable: the sounds are most disagreeble.
3.7
Average
384 reviews
Replied to 82% of negative reviews
Typically replies within 1 week
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Very clear and simple to set up,looking…
Very clear and simple to set up,looking forward to getting started.Trish Ireland.
May 8, 2026
Unprompted review
I didn’t even use the service but still…
I didn’t even use the service but still kept getting charged. I had no idea I had a subscription! There was no communication about my account, their services, or anything from InnerFlo. I did want to use their trial but I signed up and apparently completely forgot about it. I didn’t even get to downloading the app. Months later I realize the charge and had to contact customer service how to cancel. I was instructed to go into my account. After downloading the app and figuring out the log in, I noticed there wasn’t even info about my account under My Account. Anyway, I find it all a bit sneaky. If you’re going to use try this out, make sure you’re on top of any charges you may have.
*I fully understand my error in this situation but any other app I use, there’s communication about their product/service. If you’re paying $35/month, it should be more than just opening up the app.
May 7, 2026
Unprompted review
Reply from Innerflo
Hello Heidi,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding unexpected charges and account visibility. Subscription details, including pricing, renewal terms, and cancellation conditions, are presented during checkout and are also outlined in our Terms & Conditions. Billing continues for active subscriptions unless they are cancelled through the account associated with the purchase.
We also understand your concern about communication and account information visibility. If you were unable to locate subscription details, our support team can review your account, confirm subscription status, and help ensure everything is properly resolved.
Please contact support@innerflo.me with the email used for your purchase so we can investigate this for you. You can also visit https://help.innerflo.me for assistance.
Best regards,
InnerFlo Team
Worst experience with an app that is…
Worst experience with an app that is supposed to help you be more calm.
The way they go about charging felt very scammy. I bought the first subscription by mistake and then reached out to the team to ask them to help me cancel everything and unsuscribe me. 3 months later I got charged AGAIN for a longer suscription. I requested a refund immediately and asked them to erase all my information so I wasn't charged again. They pushed back saying they wouldn't give me a refund but after asking a couple of times to escalate the matter (I had the emails to prove that I had requested to be unsuscribed), they "generously" decided to refund my money saying they understood I didn't remember signing up again!!! Gaslighting 101.
Also, I listened to the audios... they did not work at all.
April 1, 2026
Unprompted review
Reply from Innerflo
Hello Carolina,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have felt, especially regarding billing, cancellation, and support responses.
Subscriptions are tied to the specific purchase made at checkout and managed according to the plan selected at that time. If multiple subscriptions exist under the same email (for example, if a new purchase is made later), they are treated as separate active plans unless each one is individually cancelled. This can sometimes lead to confusion if different subscriptions overlap or are reactivated through a new checkout session.
When a cancellation request is received, it is applied to the active subscription linked to the account at that moment. If a new or separate subscription was created afterward, it would need to be cancelled separately. Refund requests are reviewed case by case in line with our refund policy, and any decision takes into account billing history, subscription activity, and the timing of cancellation requests.
If you would like us to re-check your case or confirm account deletion and subscription status, please contact support@innerflo.me so our team can assist you directly.
Best regards,
InnerFlo Team
Reply from Innerflo
Hello Elizabeth,
Thank you for sharing your feedback. We’re sorry to hear you’ve experienced issues with website performance. Please try clearing your browser cache, using an updated browser, or switching devices to see if that improves loading and stability.
If the issue continues, please contact support@innerflo.me or visit https://help.innerflo.me so our team can investigate and assist you directly. 🙏
Best regards,
InnerFlo Team
A great sleep experience for the first time in years!
I used the inner stillness once during the day and again before bed. Then the night exhale in bed. I fell asleep within minutes! Such a good feeling. I did not take my medication for sleep. I slept a good 7 hours and feel rested for the first time in years! I will use Innerflo religiously. I’m excited! Thank you for this wonderful product.
May 4, 2026
Unprompted review
Reply from Innerflo
Hello Marti,
Thank you for sharing your feedback! We’re so glad to hear you had such a positive experience and that the sessions helped you relax, fall asleep quickly, and wake feeling rested. It’s wonderful to know you’re feeling excited and supported, and we truly appreciate you taking the time to share this. 💙
Best regards,
InnerFlo Team
I was all ready for a hassle
I was all ready for a hassle. I really wanted to do this and the ease was such a relief. It was such a relief that I hope it doesn't skew my results because I'm feeling very positive right now. I got this app because I have genetic anxiety. Meaning it has no reason behind it. And it goes back generations in family that I know. Thank you for this chance to try this out and the ease of setting it up!
May 4, 2026
Unprompted review
Reply from Innerflo
Hello Kimberly,
Thank you for sharing your feedback! We’re really glad to hear the setup felt smooth and stress-free, and that you’re feeling positive about getting started. We appreciate you taking the time to share your experience and hope the app continues to support you on your journey. 😊
Best regards,
InnerFlo Team
Easy Shopping Experience
The download and sign up process was super easy. But I did not like that every time I tried to purchase the original 1-month access, it kept offering me upgrades! I purchased the first upgrade, but it kept going - wasn't happy about that.
April 25, 2026
Unprompted review
Reply from Innerflo
Hello Diane,
Thank you for sharing your feedback! We’re glad to hear the download and sign-up process was smooth. We also appreciate your input regarding the upgrade flow and will take it into account as we work on improving clarity and user experience. 🙏
Best regards,
InnerFlo Team
Good surprise - great sound
High sound quality bi-neural beats tracks. The app is easy to navigate, user friendly. Great experience.
May 4, 2026
Unprompted review
Reply from Innerflo
Hello Paula,
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the sound quality and finding the app easy and intuitive to use. We appreciate you taking the time to share your experience. 💙
Best regards,
InnerFlo Team
Delta Drift helps me fall asleep!
May 2, 2026
Unprompted review
Reply from Innerflo
Hello Nicole,
Thank you for sharing your feedback! We’re glad to hear InnerFlo is supporting your sleep and helping you rest better. 😊
Best regards,
InnerFlo Team
Help with sleep
It sounds like what I need to help with my sleeping issues. Specific information about what I'll be getting, showed me about myself and my different problem areas
May 2, 2026
Unprompted review
Reply from Innerflo
Hello Anne,
Thank you for sharing your feedback! We’re glad to hear the experience feels relevant to your needs and that you found the insights helpful in understanding your patterns and areas of focus. We hope it continues to support you on your journey toward better rest. If you ever need assistance, we’re here to help. 💙
Best regards,
InnerFlo Team
Excellent & kind service
It turns out I had repurchased InnerFlo in error. I got the kindest of emails from a lady called Connie who was so reassuring & helpful wrt sorting my situation out. It’s a shame but service like this is not the norm! I will be allocating time in my diary from now on to listen as I clearly need reminding. I’m sure it’s only because I’m so stressed out that this situation happened at all. I definitely need some InnerFlo! Thank you!
May 2, 2026
Unprompted review
Reply from Innerflo
Hello Lauren,
Thank you for sharing your feedback! We’re really glad to hear our team was able to help resolve the situation and that you felt supported throughout the process. We appreciate your kind words and are happy that the communication felt reassuring and helpful. 😊
Best regards,
InnerFlo Team
I am really glad because I can relax…
I am really glad because I can relax and sleep Better. Thank You.
May 1, 2026
Unprompted review
Reply from Innerflo
Hello Laura,
Thank you for sharing your feedback! We’re really glad to hear you’re finding it easier to relax and sleep better. We appreciate you taking the time to let us know, and we are happy the experience is working well for you. If you ever need assistance, we’re here to help. 💙
Best regards,
InnerFlo Team
I asked for clarification of my…
I asked for clarification of my subscription rate and frequency. The response was was quick and accurate.
April 27, 2026
Unprompted review
Reply from Innerflo
Hello Matt,
Thank you for sharing your feedback! We’re glad to hear you received a quick and clear response regarding your subscription. We appreciate you taking the time to reach out and share your experience. If you ever need further assistance, our support team is always here to help. 🙏
Best regards,
InnerFlo Team
I have used Innerflo for the last six…
I have used Innerflo for the last six months and am really enjoying it. I had initial issues when I first signed up which were resolved when I left a poor review, but since then, I can honestly say I rate Innerflo highly and find the product extremely beneficial.
April 29, 2026
Unprompted review
Reply from Innerflo
Hello Angela,
Thank you for sharing your feedback! We’re glad to hear you’ve been enjoying InnerFlo over the past months and that your experience has improved. We appreciate you taking the time to share your thoughts and are happy to hear you find the product beneficial. 💙
Best regards,
InnerFlo Team
James arrived on time for my install…
James arrived on time for my install and completely a quality job in less time that I was quoted. His work was quality and I'd use him again.
April 23, 2026
Unprompted review
Reply from Innerflo
Hello there,
We appreciate your feedback! If you have any questions or need support, we’re always here to help. 🙌
Best regards,
InnerFlo Team
The experience to on GLWJboarding was easy…
The experience to on boarding was easy and efficient! Didn’t care for all the additional options available after initial purchase!
April 27, 2026
Unprompted review
Reply from Innerflo
Hello George,
Thank you for sharing your feedback! We’re glad to hear the onboarding was smooth and efficient. We also appreciate your input regarding the additional options and will take it into account as we continue improving clarity and simplicity in the experience. 🙏
Best regards,
InnerFlo Team
Reply from Innerflo
Hello Anne,
Thank you for your kind feedback! We’re happy to hear our support team was able to assist you quickly. If you have any further questions or need assistance, feel free to reach out anytime. 😊
Best regards,
InnerFlo Team
Very easy to set up looking forward to…
Very easy to set up looking forward to trying it out
April 24, 2026
Unprompted review
Reply from Innerflo
Hello there,
Thank you for your feedback! We're really glad to hear everything went smoothly. 🙌
Best regards,
InnerFlo Team
Initially I loved it
Initially I loved it. Then, I started to get errors again, and again, and again. I contacted support and they made me reset my password, didn’t work. Delete and redownload app, didn’t work. I ended up cancelling as Candy crush is more reliable than an app people need in a time of need!
April 23, 2026
Unprompted review
Reply from Innerflo
Hello Emily,
Thank you for sharing your feedback. We’re sorry to hear about the ongoing technical issues and understand how frustrating repeated errors can be, especially when support steps like password reset or reinstalling don’t resolve them.
We would like to take a closer look at your account and the specific errors you experienced so we can properly investigate and help resolve this. Please contact support@innerflo.me so our team can assist you again.
Best regards,
InnerFlo Team
I’m in desperate need of help
I’m in desperate need of help. This came across authentic
April 23, 2026
Unprompted review
Reply from Innerflo
Hello Lorraine,
Thank you for sharing your experience! If you have any questions or need support along the way, don’t hesitate to reach out. 💙
Best regards,
InnerFlo Team
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