OYO USA Reviews 175

This experience with OYO has been devastating and completely unacceptable.
My fiancée accidentally booked a room for the wrong date. She realized the mistake immediately and called within five minutes of booking to correct or cancel it. This was our very last money—we will have less than $20 tomorrow—and this booking was meant to keep us from being without a place to stay.
Despite calling right away, we were told no refund would be issued.
What makes this even worse is that the confirmation email clearly states “Free cancellation before the 24th at 9:00 AM.” We contacted them well within that window, yet OYO refused to honor their own written policy.
This isn’t just bad customer service—it’s cruel. A simple correction or refund would have prevented us from being left with nowhere to go. Instead, we were met with scripted responses and zero compassion.
Mistakes happen. Policies exist for a reason. Ignoring your own cancellation terms while taking money from people who are already struggling is not okay.
I strongly caution anyone considering booking with OYO: if anything goes wrong, even immediately, do not expect help or fairness—no matter what their email says.

The worst hotel experience I've ever had. I made a rerservation and when I showed up there were no rooms. I had to drive through the dark to find another hotel. Then, they dishonestly marked my reservation as "checked in" and "checked out." It has taken me 3 months to get a simple refund. Avoid.

Hired to photograph several of their properties and was never fully paid. They stopped all communication after receiving the photos.

OYO refused to refund my money from the dirty Victorian Inn in Whitesboro,TX..After looking at three rooms I made the decision to stay elsewhere. Nether the Victorian Inn nor OYO would refund my money. Beware!!!

this hotel needs to close DO NOT BOOK A ROOM YOU ARE CRAZY IF YOU DO NO ONE TO TALK TO THEY ARE FRAUD they never answer there phone they gave me a room with roaches peeling walls no air condition no hot water absolute disgusting the hotel is in a prime location were they take advantage BUT DO NOT BOOK THIS HOTEL customer service never answers there phone they don't care about there customers . they only take the money

Nasty - all locations

I downloaded the app, it was offering a free night but every time I go to the free night it wasn't available then it was $80+ so I ended up getting a text for $25 so I was careful, read all the details it said it included the fees. Which fees and resort fees are Not the same. After seeing I had until 9am to cancel I booked it and then it shows you that it was going to be $50.96 resort fees still and $21 for parking. So, I was within the time is was in green that I could still cancel so I did and now they are telling me it is a non-refundable. I screenshot everything. Called 3x and 2x got conveniently disconnected. Horrible customer service yes it was only $28 but its the point...

If I could rate a negative review, I would! Please do not book through this site. Had a hotel booked out of state. Walked in, there were hookers, drugs, crime, filth and homeless all over the hotel. We left to go to another place. OYO did not care! Called them 5 times with the same BS excuse that the property manager denied the reasons mentioned above. I was told they were believing the "manager" and they did nothing for me. PLEASE USE A US BASED SITE FOR YOUR BOOKING NEEDS. THESE PEOPLE ARE CROOKS. It should be illegal what they do!!!

This is a fraudulent website, They charged me twice even after I cancelled the booking within 5 minutes, Room was supposed tobe 133.78, they charged twice $134. I called the hotelm and they said that was not their website, there was no reservation. I wenton line and cancelled the double reservation and received a confirmation email. I was charged twice and when i asked for a refund they wrote back I did not qualify for a refund ( evem though website has a refund policy for 24 hours cancellation and It was 5 months before the date

If I could, I would give oyorooms.com Negative 100 Stars. Absolutely horrible customer service. After having an absolutely horrible experience at the property, this company refuses to refund my money. They tell me I have to reach out to the property for my refund, property says I have to reach out to OYO. It’s been 2 freaking months! I work in the hospitality industry, and I can tell you this practice is NOT okay!

I work with a non-profit group helping victims of SA and DV escape their abusers. OYO HOTELS CORPORATE IS KEEPING MONEY AFTER THE FRANCHISE ADMITTED WRONGDOING. YOU LEFT A DV VICTIM OUTSIDE, AT NIGHT, AND STOLE THE MONEY FOR 2 NIGHTS STAY.

GO TO MOTEL 6, THEY MAY HIRE IDIOTS BUT AT LEAST THEIR CORPORATE OFFICE ISN'T FULL OF THIEVES WHO LIE WHEN THEY ARE CALLED OUT.

NO MORE FOR US AND WE SPEND HUNDREDS OF THOUSANDS A YEAR HELPING PEOPLE.

BUT BASED IN TEXAS, WE SHOULDN'T BE SURPRISED!

If I could place a 0 star I would. Their basic and error heavy app resets your choice of dates every time you look at the details and go back to the booking chapter, the same one you used to get to the details. Their mistake caused me to make a booking the same day at a motel I was already staying at so I paid to stay twice on the same day. They slipped in the non refundable despite the fact that I immediately cancelled and changed the dates and booked for the following day. I did not get any help from the foreign customer service department when the employee had no idea what I was talking about and basically said that the booking wasn’t their, yet it was and they didn’t do anything to change the situation or even offer a reason to justify their apps issues. Don’t use them unless you want to risk being scammed since they took more money than I spent due to a cancellation fee which wasn’t mentioned either before I cancelled. TERRIBLE COMPANY!!!

So Oyo hotels and motel 6 both same app have stole money for 2 rooms that I did not get and had to turn around and pay for twice at full price. First time motel 6 booked got there no rooms available called and called got a run around and they made every excuse to keep the money and it was after speaking to the front desk and verifying and they would not even try to find another location. Second time there was no reservation in the motel 6 system and after being on the phone 8 times they could not fix it and told me it would be 48 hr for a member of escalations team to call me about a refund. They never did but emailed me some BS about they could not refund me because of there policy (LIE) said it was voided but transaction still on my account no money returned. This company steals lies and makes up there own way to keep your money. I will never use them again and Priceline is been reliable to me. Oyo is people who barley speak english who will take your money without providing services

Took my money an cancel my reservation they took money off my SSA card that I get every month an I'm also a senior citizen $52.71 but it was my money an they want give it back

The Grand by Capitol O, in Texarkana I 30. They had a lot of rules, and we abide by them. The staff was friendly. As far as the room it was terrible. Ceiling was stained, frig.had something brown in it. Bathtub was nasty with cigarette burns, looked like something spilled on wardrobe doors. The curtains needs to black out. Never was dark enough to get a good sleep. I will never stay in this motel again.

SCAMM!!!! We did not end up staying at the hotel due to the nasty & bad environment! We immediately seeked for a refund and they kept delaying to give us an answer. 1 month later they said we were not eligible which is ridiculous! They are thieves and will keep your money no matter what! Do not book with them!! ‼️‼️‼️the worst company ever

This company is highly untrustworthy and unprofessional they will steal your money and refuse to give it back didn’t stay in room and got charged for it, it doesn’t make sense seeking legal representation

This was by far the worst experience ever. I reserved my room about a week before my buisness trip. Ive never heard or used them before. Since I always book rooms online I simply followed the prompts and recieved a text confirming. The day before my reservation I drove 3hrs to the hotel I was suppsed to stay at Ashland Studio Inn Richmond North near Kings Dominion. After driving around for 30 more minutes I was informed the hotel didnt exist it had been shut down for quite sometime. I spoke with the man in the hotel in front of the closed abandoned hotel which looked so dirty and ran down like one of those shelter hotels.I had canceled my reservation hence why I drove down because I kept getting text stating my reservation was still in going. The day of my stay I began receiving text confirming my stay again.After 7hrs on the phone trying to get ahold of a live agent, being hung up on 7xs by the same reps , being completely disrespected and disregarded for my issue they STOLE $104 from my account. The reps. Are rude, disgusting vial individuals who lack professionalism and ethics. I have reported them to the BBB and to the VA state Rep. I will continue to report them until these people shut down. They are a scam and THIEVES. Stop ignoring these reviews before they steal your money too.

This is the worst booking company I have ever used they denied me at check in it was their mistake and they refused to give me a refund I would recommend that no one use this booking service!!!

I'm running youtube channel and wanted show to my viewers motel by Oblock in Chicago. Unfortunately my plans changed and wanted cancel booking. To get 100% refund I tried do it before time. I tapped cancel my booking on my email, and followed instructions. I supposed to get some 4 digit number but I didn't! Repeated multiple times and still the same sh..t. When asked talk to the agent they sending me phone number. And surprise, surprise,.. followed instructions to hear on the end DO IT ONLINE! Repeated multiple times and even recorded everything on camera to show how you cheating people. Earn your money ,don't steal you theft !