Everyone I dealt with was very, very helpful and extremely nice. I never felt like my questions were stupid, or that I was being a bother. Emails were always answered within an hour or two (often much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team is very knowledgeable. They allowed me to pay all my debt and do some major improvements to the house while putting some money in my pocket. Quite a feat but they pulled it off while keeping... See more
Company replied
From the start to the end of the loan process Loan Officer Jose guided me exploring all the possible loan options and explaining the pros and cons He kept me comfortable right though the process. Whe... See more
Company replied
I cannot say enough great things about my mortgage loan officer, Ms. Laurie Cahill. From the very first conversation about pre-qualification to the closing table, she went above and beyond t... See more
Company replied
Company details
Written by the company
As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.
Contact info
1 MacArthur Place, Suite 800, 92707, Santa Ana, United States
- 800-450-2010 x7100
- customerservice@nafinc.com
- newamericanfunding.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from New American Funding
Thank you so much for the feedback! We are thrilled to hear that your experience with us was efficient and easy.
Providing a smooth and straightforward home financing process is exactly what we strive for! Thank you for choosing New American Funding, and we wish you all the very best!
Advertisement
We are sending a huge thank you for…
We are sending a huge thank you for helping us on the purchase our new home! Jessica Bustos made the entire financing process incredibly smooth and clear from start to finish. I deeply appreciate her fast responses and clear explanations at every step. I will absolutely recommend her and New American Funding to anyone I know looking to buy a home!
June 24, 2026
Unprompted review
Reply from New American Funding
A huge congratulations on the purchase of your brand-new home! 🥳 We are sending a giant thank-you right back to you for choosing New American Funding to guide you through this milestone.
Providing a smooth, transparent, and responsive financing process is our absolute top priority, and we are incredibly proud of Jessica Bustos for delivering exactly that. Her dedication to fast responses and clear, helpful explanations at every step is a shining example of our customer-first commitment. We will make sure Jessica receives the special recognition she deserves for her outstanding work!
We deeply appreciate your trust in us and your wonderful recommendation. Wishing you and your family a lifetime of happy memories in your new home!
Reachable and no hidden fees
June 2, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the feedback! We are absolutely thrilled to hear that you had such a positive experience.
Being highly reachable and maintaining complete transparency with no hidden fees are core pillars of how we do business at New American Funding. We believe our clients deserve clear communication and absolute honesty throughout their home financing journey.
Thank you again for choosing us, and we wish you all the very best!
Reply from New American Funding
Thank you so much for the feedback! We are thrilled to hear that our team was helpful and informative throughout your home financing journey.
Providing clear, educational guidance is exactly what we strive for at New American Funding! Thank you for choosing us, and we wish you all the very best!
Amazing communication
Amazing communication, I was able to do everything from the comfort of my house. My loan officer was fabulous and very communicative. My loan processor was phenomenal and we were able to get everything done relatively quickly even with the minor hiccups that seemed like giant roadblocks to me at the time. Ive already recommended NAF to friends and family.
March 5, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the glowing review and for recommending New American Funding to your friends and family!
We are absolutely thrilled to hear that you had such an amazing experience. Navigating the mortgage process from the comfort of your own home is exactly the streamlined, modern experience we strive to provide.
We know that minor hiccups can certainly feel like giant roadblocks when you are in the thick of the process! That is why we are incredibly proud of your fabulous Loan Officer and phenomenal Loan Processor for their outstanding communication and dedication to keeping everything moving quickly and smoothly for you.
Thank you again for your trust and your wonderful recommendation. We wish you all the very best!
Advertisement
I had an excellent experience working Arnold Garcia
I had an excellent experience working with Arnold Garcia as my Senior loan officer. He was professional, accurate, and extremely knowledgeable throughout the entire process. Arnold took the time to answer all of my questions, explained every step clearly, and made sure I understood all of my options. His attention to detail, responsiveness, and expertise made the loan process smooth and stress-free. He was always helpful, patient, and dedicated to providing outstanding service. I truly appreciate all of his hard work and would highly recommend Arnold to anyone looking for a reliable and trustworthy loan officer.
June 15, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic review and high recommendation! We are absolutely thrilled to hear that Arnold Garcia provided you with such an excellent, stress-free experience.
Arnold's professionalism, accuracy, and deep industry knowledge are exactly the standards we strive for at New American Funding. We will be sure to pass your kind words along to recognize him for his outstanding attention to detail and dedication to your success!
Thank you again for choosing us, and we wish you all the very best.
I have worked with NAF for over 10…
I have worked with NAF for over 10 years and have always been treated with professionalism and courtesy. Chris and his team are extremely knowledgeable and provide outstanding service. This was my first time working with Jan Millender, and she demonstrated exemplary professionalism and dedication throughout the transaction. Her performance reflects the exceptional work ethic and commitment to excellence that are hallmarks of the Drexler Team. I highly recommend them.
June 19, 2026
Unprompted review
Reply from New American Funding
Thank you so much for your continued trust and for sharing such a wonderful review! Working with loyal clients like you for over 10 years is the greatest compliment we could ask for, and we are absolutely thrilled to hear that our team continues to deliver the professionalism and courtesy you deserve.
We are incredibly proud to have Chris, Jan Millender, and the entire Drexler Team representing New American Funding. Hearing that Jan demonstrated exemplary dedication on your recent transaction—perfectly reflecting the Drexler Team's hallmark commitment to excellence—truly makes our day. We will ensure Jan, Chris, and the whole team receive the special recognition they deserve for their outstanding service!
Thank you again for your incredible loyalty and your high recommendation. We look forward to continuing this partnership for many more years to come!
Extremely helpful & excellent service
Extremely helpful & excellent service. Follows up in a timely manner & able to answer questions right away & there for you every step of the way. Highly recommended.
June 18, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback and for your high recommendation!
Providing extremely helpful service, prompt follow-ups, and being there to answer your questions every step of the way is exactly what we strive for at New American Funding. We are absolutely thrilled to hear that you felt fully supported throughout your home financing journey!
Thank you again for your trust and partnership, and we wish you all the very best!
Outstanding team led by Ryan Shultz
We have always enjoyed a smooth and efficient loan
process each time we have used NAF. Every team member is accessible during the entire loan process and
communicated with us clearly. With a fast moving timeline, we feel like we are in great hands with NAF.
June 18, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your feedback and for your continued trust in us over the years! We are absolutely thrilled to hear that you have consistently enjoyed a smooth, efficient, and well-communicated loan process each time you have chosen New American Funding.
We know that fast-moving timelines can sometimes feel stressful, so hearing that you always feel like you are in "great hands" with our accessible and communicative team is the highest compliment we could ask for!
Thank you again for your incredible loyalty and partnership. We look forward to assisting you with all your future home financing goals!
Advertisement
Kaleb is the man
Kaleb is the dude that you wanna work with for sure. He has such good communication skills and has got your back. Honestly a bro for life now. But really, he's amazing.
May 6, 2026
Unprompted review
Reply from New American Funding
This is absolute gold! We are so hyped to hear about your experience working with Kaleb.
Having someone in your corner who has your back, communicates like a pro, and literally becomes a "bro for life" is exactly the kind of next-level partnership we love to build at New American Funding. Securing a home loan is a massive milestone, and we are incredibly proud that Kaleb made it such an amazing, stress-free experience for you.
We will definitely pass this review along to Kaleb to make sure he gets the massive shout-out he deserves!
Welcome to the New American Funding family—we've got your back for life, too!
Excellent work!
Brian Wheelin guided me through the whole process and he was available when I asked questions. He took care of everything!
June 16, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that Brian Wheelin took care of everything and guided you seamlessly through the entire process.
Being highly available and ready to answer your questions is exactly the kind of top-tier service we strive for. We will be sure to pass your kind words along to Brian to recognize him for his outstanding work!
Thank you again for choosing New American Funding, and we wish you all the very best!
Blake Payne -Top Notch
Blake Payne was always available to answer any questions and help during this loan process. Highly recommend.
June 19, 2026
Unprompted review
Reply from New American Funding
Thank you so much for your wonderful review! We are absolutely thrilled to hear that Blake provided you with excellent support and was always available to answer your questions throughout the loan process. At New American Funding, we pride ourselves on our team's dedication to guiding our clients every step of the way. We truly appreciate your high recommendation and wish you all the best! New American Funding Team
When I apply for a mortgage loan
When I apply for a mortgage loan, my phone was blowing up by these guys. We'll help you, get you in the right direction. After everything is submitted for my mortgage application, no response, no reply, and it has been 3 weeks now. Pretty unprofessional i would say. My LO is William, no update regarding my status. Would I recommend this lender? i would probably say no unless you are ready for a no response waiting game.
May 29, 2026
Unprompted review
Reply from New American Funding
Hello Doug, thank you for bringing this to our attention, and we sincerely apologize for the lack of communication you have experienced. Going three weeks without an update after submitting your application is unacceptable and does not reflect the level of service we aim to provide at New American Funding.
We want to make this right and get you an update on your status immediately. Please contact our Corporate Customer Service Team at 800-450-2010, ext. 7100, so we can escalate your file to our management team for a prompt review.
Best regards, New American Funding Team
Advertisement
When I first contacted new American…
When I first contacted new American funding, they said they could help me. They led me on for three months lying to me, making me spend money for appraisals and other miscellaneous fees and then lie to me about different programs. I think they are the worst mortgage company going right now.
June 20, 2026
Unprompted review
Reply from New American Funding
We are truly sorry to hear about your frustrating experience. At New American Funding, we strive to provide transparent, efficient, and supportive service to all of our clients, and we sincerely apologize if we fell short of those expectations during your loan process.
We understand your frustration regarding the timeline, the costs associated with your appraisal and fees, and the confusion surrounding the available loan programs. This is certainly not the level of service we aim to deliver, and we take your feedback very seriously.
We would like the opportunity to investigate this matter thoroughly and address your concerns directly. Please reach out to our Corporate Customer Service Team at 800-450-2010, ext. 7100 with your contact information for further assistance.
Thank you for bringing this to our attention.
Steve helped us get the best deal.
Steve helped us get the best out of the deal. He worked tirelessly until we got our house. He communication was fantastic. I would recommend Steve to anyone, anytime.
June 18, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful review and the glowing recommendation, Vovo! We are absolutely thrilled to hear that Steve was able to help you get the best deal possible on your new home.
At New American Funding, we pride ourselves on having dedicated team members like Steve who work tirelessly for our clients and keep communication clear every step of the way. We will be sure to pass along your kind words to him—he will be delighted to hear them.
Congratulations on your new house, and thank you for trusting us with your homebuying journey!
Warmly, The New American Funding Team
My first time buying home.
This was one of the most difficult and one of the best experiences I've had in a long time. Ryan helped so much. He kept me calm and his positive attitude kept me going. Thank you so much Ryan.
June 16, 2026
Unprompted review
Reply from New American Funding
Hello Darla, thank you so much for sharing your experience with us! We know that the home financing process can sometimes feel difficult and stressful, which is why we are so incredibly proud to have team members like Ryan who go above and beyond to support our clients.
We are thrilled to hear that his positive attitude and guidance helped keep you calm and ultimately made this one of the best experiences for you. We will absolutely share your kind words with him—he will be so happy to hear how much of an impact he made.
Congratulations, and thank you for choosing New American Funding!
Warmly, The New American Funding Team
From the beginning to the end…
From the beginning to the end everything was handled professionally. The loan officer and the processor both had great personalities and walked me through every little detail. Chris was very patient with me. This was the first time I ever had a mortgage so I had a ton of questions. Awesome guy and would definitely recommend. Kim was also great! She also was patient and kind and friendly! Excellent service!
June 11, 2026
Unprompted review
Reply from New American Funding
Thank you so much for your fantastic review and for choosing New American Funding for your very first mortgage! We know the home loan process can feel overwhelming, especially for first-time buyers, so we are absolutely thrilled to hear that our team was able to walk you through every detail and answer your questions.
I will be sure to pass along your kind words to Chris and Kim. They will be delighted to know that their patience, friendly personalities, and professionalism made your experience such a positive one.
Thank you again for your high recommendation and for trusting us with this important milestone. Congratulations, and please don't hesitate to reach out if you ever need anything in the future!
Advertisement
Communication and the whole process was…
Communication and the whole process was done in a timely manner.
June 16, 2026
Unprompted review
Reply from New American Funding
Hi Daniel, thank you so much for your great feedback! We are delighted to hear that our team provided timely communication and made the entire process smooth and efficient for you.
We appreciate your business and are always here if you need anything in the future!
The patience and assistance while navigating difficult circumstances really helped reduce our stress on multiple occasions. They were professional, courteous and kind.
Always professional, Always courteous, Always kind.
June 16, 2026
Unprompted review
Reply from New American Funding
Thank you so much for taking the time to share this beautiful feedback. We understand that navigating difficult circumstances can be incredibly stressful, and we are so glad our team could be there to help ease that burden for you.
Being professional, courteous, and kind is at the very heart of what we do, and knowing we succeeded in supporting you means the world to us. Thank you for trusting us with your home, and please know we are always here for you whenever you need us!
Colin was very helpful with explaining…
Colin was very helpful with explaining everything and making sure I understood everything throughout the whole process.
June 12, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful feedback! We are thrilled to hear that Colin took the time to explain everything clearly and made sure you felt comfortable and informed throughout the entire process.
Providing clear guidance and peace of mind is always our goal, and we will be sure to share your kind words with Colin. Please don't hesitate to reach out if you need anything else in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.