Everyone I dealt with was very, very helpful and extremely nice. I never felt like my questions were stupid, or that I was being a bother. Emails were always answered within an hour or two (often much... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team is very knowledgeable. They allowed me to pay all my debt and do some major improvements to the house while putting some money in my pocket. Quite a feat but they pulled it off while keeping... See more
Company replied
From the start to the end of the loan process Loan Officer Jose guided me exploring all the possible loan options and explaining the pros and cons He kept me comfortable right though the process. Whe... See more
Company replied
I cannot say enough great things about my mortgage loan officer, Ms. Laurie Cahill. From the very first conversation about pre-qualification to the closing table, she went above and beyond t... See more
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Company details
Written by the company
As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.
Contact info
1 MacArthur Place, Suite 800, 92707, Santa Ana, United States
- 800-450-2010 x7100
- customerservice@nafinc.com
- newamericanfunding.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I was informed on status every step of…
I was informed on status every step of the way with accurate information. Caleb Batson is a really good loan officer.
Closed on time, easy and no stress at all.
June 18, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your experience, Justin! We are absolutely thrilled to hear that you felt well-informed and received accurate, timely updates throughout every single step of your loan journey.
Providing a clear, transparent, and seamless experience is our top priority, and we are incredibly proud to have Caleb Batson representing us. Hearing that Caleb was a "really good loan officer" is the highest compliment we could receive, and we will make sure he is recognized for his outstanding communication and dedication to your loan!
Thank you again for choosing New American Funding, and we wish you all the very best!
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Reply from New American Funding
Hello John, thank you so much for the fantastic feedback! We love hearing that Jason made the process effortless and took care of everything for you.
Providing a smooth, stress-free experience is exactly what we strive for, and we will be sure to pass your kind words along to Jason to recognize him for his excellent work!
Thank you again for choosing New American Funding, and we wish you all the best.
The officers handling my re-fi were on…
The officers handling my re-fi were on top of things. They responded promptly to emails and phone calls. They were clear in their requests for documentation and were patient with my myriad questions. Any time delays they researched and addressed expeditiously.
June 23, 2026
Unprompted review
Reply from New American Funding
Thank you so much for taking the time to share your feedback, Edwina! We are thrilled to hear that our refinancing team was on top of things and provided you with such prompt, supportive service.
Navigating documentation and questions can be a lot to handle, so we are incredibly proud of our team's patience, clear communication, and dedication to resolving any delays quickly and efficiently.
Thank you again for choosing New American Funding, and we wish you all the best with your newly refinanced loan!
I was always able to contact my loan…
I was always able to contact my loan officer, he explained the process to me and told me that all of my information was confidential.
June 1, 2026
Unprompted review
Reply from New American Funding
Thank you so much, Heidi, for sharing your feedback! We are absolutely thrilled to hear that your loan officer was always accessible and took the time to guide you clearly through the process.
Protecting your personal information is of the utmost importance to us. We place a strict priority on maintaining absolute confidentiality and security, ensuring that our clients can navigate their home financing journey with complete peace of mind.
Thank you again for choosing New American Funding, and we wish you all the very best!
Great First time homeowner experience
Great to work with helps first time home buyers walk through your process
June 4, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful feedback! There is nothing we love more than helping first-time homebuyers navigate the exciting journey of purchasing their very first home.
Walking you through each step of the process with clear communication, patience, and guidance is exactly what we strive for. We are so glad we could make the experience a great one for you!
Thank you for choosing New American Funding, and congratulations on your new home!
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Don’t Give Up On His Clients
Loan Officer, Eric Paterson, went the extra mile to get me funded. The process got a bit complicated once it went through the underwriting process. Regardless everything worked out at the end and I was able to close. I have to say the front work that Mr Eric did was the key for me to close on my dream house. Extremely recommend Mr Eric as a loan officer.
June 19, 2026
Unprompted review
Reply from New American Funding
Thank you so much, Jonathan, for sharing your story and for giving such an enthusiastic recommendation for Eric Paterson!
Underwriting can sometimes present unexpected complexities, but having a loan officer who goes the extra mile and lays a flawless foundation makes all the difference. We are incredibly proud of Eric for his diligence, proactive "front work," and determination to see your loan through to a successful closing. Knowing that his hard work helped you secure your dream home is the absolute best reward we could ask for!
We will make sure Eric is recognized for going above and beyond to get you funded. Congratulations on your dream house!
As a first time home buyer i had many…
As a first time home buyer i had many questions and they were able to answer everything. As well as gave me information I didn't know to ask about. For a fast closing everything went smooth.
June 22, 2026
Unprompted review
Reply from New American Funding
Hello Ben, Congratulations on buying your very first home! 🥳 We are absolutely thrilled to hear that your homebuying journey was smooth, fast, and successful.
As a first-time homebuyer, having a team that not only answers your questions but proactively shares vital information you didn't even know to ask about makes all the difference. Providing that level of clear guidance and peace of mind is exactly what we strive for at New American Funding.
Thank you so much for trusting us with this major milestone, and we wish you many happy memories in your new home!
The whole process of refinancing our…
The whole process of refinancing our home with NAF was pleasant. There were no surprises. Everything was explained in a clear and professional manner throughout the process. I don't know what more I can say, except Job Well Done! Thanks!
June 19, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic "Job Well Done!" feedback! We are absolutely thrilled to hear that refinancing your home with New American Funding was such a pleasant, clear, and surprise-free experience.
Providing transparent, professional communication from start to finish is exactly what we strive for, and your kind words let us know we hit the mark. We truly appreciate your trust and partnership!
Thank you again for choosing New American Funding, and we wish you all the very best with your refinanced loan!
Great experience
Scott and Sarah were both very communicative. Scott in particular was easy to reach and even made himself available in the evening a few times when we had questions or concerns. As first-time home buyers, we were very nervous through the whole process, but Scott was always helpful and reassuring. We were very happy with our overall experience and would definitely recommend NAF.
May 19, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your story and for recommending New American Funding! We are absolutely thrilled to hear about your experience working with Scott and Sarah.
Taking your very first steps into homeownership can certainly feel overwhelming, but having a dedicated team that is always communicative, accessible, and reassuring makes all the difference. We are incredibly proud of Scott for going the extra mile to make himself available during the evenings to answer your questions and ease your nerves. That level of dedication is exactly what we strive for!
We will make sure both Scott and Sarah receive the special recognition they deserve for helping you navigate this major milestone. Congratulations on your very first home!
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Easy and straightforward
My loan officer was Amy Chick, and she made the process feel much easier than the typical person imagines the mortgage process. I work odd hours, and her communication with me was spot on and her willingness to communicate was excellent. They did excellent for me and I am glad I found them.
June 15, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your experience and for the wonderful feedback about Amy Chick!
Navigating the mortgage process can often feel daunting, but we are absolutely thrilled to hear that Amy made it feel straightforward and easy for you. Working non-traditional hours can add a layer of complexity to communication, so we are incredibly proud of Amy’s spot-on responsiveness and her flexibility to connect with you on your schedule.
We will make sure Amy receives the special recognition she deserves for going above and beyond to deliver excellent service!
Thank you for choosing New American Funding, and we are so glad you found us. We wish you all the very best!
Outstanding Service from Start to Finish
Jennifer was exceptional throughout the entire refinance process. She was knowledgeable, professional, responsive, and incredibly patient as we worked through several unexpected delays. She kept me informed every step of the way, answered all of my questions promptly, and made what could have been a very stressful experience much easier. I truly appreciated her dedication, attention to detail, and willingness to go above and beyond to help me get everything completed. I couldn't have asked for better service and would highly recommend her to anyone going through the loan process.
June 26, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the glowing review! We are absolutely thrilled to hear that Jennifer provided such exceptional, patient, and knowledgeable service during your refinance.
Navigating unexpected delays can be stressful, so we are incredibly proud of Jennifer for going above and beyond to keep you informed and make the process as seamless as possible. We will make sure she receives the special recognition she deserves for her outstanding dedication!
Thank you again for choosing New American Funding, and we highly appreciate your recommendation!
Grace was wonderful!
June 11, 2026
Unprompted review
Reply from New American Funding
Thank you so much! We are absolutely thrilled to hear that Grace was wonderful to work with.
Providing a positive and supportive experience is exactly what we strive for, and we will be sure to pass your kind words along to Grace to recognize her for her excellent work!
Thank you for choosing New American Funding, and we wish you all the very best!
NAF & Jason were great
Jason Tiburzi went to bat for us and was able to secure out refinance loan when other lenders couldn't. He was professional, knowledgeable, and guided us through every step of the process. He was always available to answer our questions and made what could have been a stressful experience much easier. We truly appreciate all of his hard work and highly recommend him to anyone looking for a lender
June 25, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your story and for highly recommending Jason Tiburzi!
Refinancing can sometimes feel like a daunting hurdle, especially when other lenders have turned you away. We are incredibly proud of Jason for "going to bat" for you, utilizing his deep mortgage knowledge and professionalism to secure your refinance. Providing that level of dedication, guidance, and peace of mind is exactly what we strive for at New American Funding.
We will make sure Jason receives the special recognition he deserves for his hard work and commitment to your financial goals!
Thank you again for choosing New American Funding, and we wish you all the very best with your refinanced loan!
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All around good
All around good. Very personable people. All pleasant and had a sense of humor. All very professional. They have my highest regard and would gladly work with them again. Thank you all.
June 23, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that you had such an all-around positive experience working with our team.
At New American Funding, we believe that remaining highly professional while being personable and bringing a lighthearted sense of humor to the process makes all the difference. Knowing that we have earned your highest regard and that you would gladly work with us again is the ultimate compliment!
Thank you again for your trust and partnership, and we look forward to assisting you on your next mortgage journey!
I had an excellent experience working with Robert
I had an excellent experience working with Robert as my mortgage loan officer. From the very beginning, he was extremely thorough and detailed in explaining every step of the loan process. He took the time to clearly outline what documentation was needed and made sure I understood what to expect throughout the process.
What impressed me most was his patience and professionalism. I called frequently with questions—sometimes every day—and Robert always took the time to answer them completely. He never made me feel like I was bothering him, and he consistently provided clear, helpful guidance that gave me confidence throughout the entire process.
Despite all of my questions, the loan process went incredibly smoothly thanks to Robert’s knowledge, communication, and attention to detail. He made what could have been a stressful experience feel easy and manageable. I highly recommend Robert to anyone looking for a mortgage loan officer who is responsive, knowledgeable, and genuinely committed to helping his clients succeed.
June 1, 2026
Unprompted review
Reply from New American Funding
Thank you so much for taking the time to share such a thorough and glowing review! We are absolutely thrilled to hear that Robert provided you with such an outstanding and supportive home financing experience.
Navigating a mortgage comes with a lot of moving parts, and we understand how important it is to have a loan officer who is patient, thorough, and highly accessible. We are incredibly proud of Robert for his absolute professionalism and willingness to guide you through daily questions with clear, reassuring answers. Providing that level of dedication, knowledge, and care is exactly what we strive for, and it is wonderful to know he made the entire process feel smooth and stress-free for you.
We will make sure Robert receives the special recognition he deserves for going above and beyond to help you succeed!
Thank you again for choosing New American Funding and for highly recommending Robert. We wish you all the very best in your home!
James Moran was very helpful through…
James Moran was very helpful through our entire mortgage process. If we had some difficulties and questions about paperwork we could always reach out to James and he would have the answers.
Thanks again for all your help.
Sincerely,
Donna and Elmer Costello
June 10, 2026
Unprompted review
Reply from New American Funding
Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear about your positive experience working with James Moran.
Navigating paperwork and mortgage requirements can sometimes present unexpected hurdles, but having a loan officer who is always accessible and has the answers makes all the difference. We are incredibly proud of James for his prompt support and guidance throughout your entire process, and we will make sure he receives the special recognition he deserves for his excellent work!
Thank you again for choosing New American Funding, and we wish you all the very best.
Reply from New American Funding
Thank you so much for the fantastic feedback! We know that some loans can feel a little "crazy" with unexpected twists and turns, but we are absolutely thrilled that our team was able to help you navigate through it successfully!
Providing helpful, supportive, and dedicated service no matter how complex the process gets is exactly what we strive for.
Thank you again for choosing New American Funding, and we wish you all the very best!
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Easy
Easy , fast , friendly, Don Rafael made a dream come true for me with his experience, patience and extensive knowledge
June 22, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that your experience was fast, easy, and friendly.
We love hearing that Don Rafael helped make your homeownership dream come true! Navigating the mortgage process requires extensive knowledge and a lot of patience, and we are incredibly proud of him for utilizing his expertise to support you so well. We will make sure Don Rafael receives the special recognition he deserves for his outstanding work!
Thank you again for choosing New American Funding, and congratulations on your new home!
Nolan Soicer was one of the easiest…
Nolan Soicer was one of the easiest loan officers I’ve ever dealt with. Very knowledgeable and helpful for the entire process. Highly recommend
June 16, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback and high recommendation! We are absolutely thrilled to hear that Nolan Spicer made your mortgage experience one of the easiest you’ve ever had.
Providing deep knowledge, helpful guidance, and a stress-free process from start to finish is exactly what we strive for. We will be sure to pass your kind words along to Nolan to recognize him for his outstanding service!
Thank you again for choosing New American Funding, and we wish you all the very best!
Jason was extremely great in customer…
Jason was extremely great in customer engagement. He calls us back should we have any problems with the process. He made us feel important and he honored what he offered to us.
June 24, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that Jason provided such excellent customer engagement and made you feel truly valued.
His dedication to prompt communication, quick callbacks, and honoring his commitments is exactly the standard we strive for at New American Funding. We will be sure to pass your kind words along to Jason to recognize him for his outstanding service!
Thank you again for choosing us, and we wish you all the very best.
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