Neoprotect Reviews 

Thanks Neoprotect for using AI Slop for your Support. It cant help me at all. Worse. It puts me in some not important ticket categorie wich never gets checked. Thanks for letting my paying customers hate me because they cant play my server.

I use NeoProtect for DDoS protection on my Minecraft server network, and I've been seriously disappointed by the quality of support. For weeks now, a ticket regarding a bug that's actively affecting my operations has gone unresolved - the only response I keep getting is "we're still investigating," with no concrete timeline or actual progress.
This issue has real financial consequences: because of the unresolved bug, I'm losing players and, as a result, revenue, which has now put me in serious financial difficulty. For a paid service that's supposed to be reliable, this is unacceptable.

No compensation or clear path to a resolution has been offered so far. If you're going to offer a critical service like this, you need to respond appropriately when something isn't working over an extended period - instead, customers are just given generic holding responses.

Can't recommend this at the moment if reliability and support responsiveness matter to you.

Not trustworthy site I sing up config every and nothing works nothing but error message pop up say failed setup I have try contact them by email email dose not exist I try there discord channel link nope dose not exist I consider this site is a publishing scam to reel user in to have there account compromised by ddos attacks.

Our experience with NeoProtect lasted 2 years and has been consistently exceptional. We had some minor issues at setup, but their team has been more than accommodating to our needs. The service itself has maintained uptime consistent with our service agreement, above 99.9%, and has blocked all attacks facing our network without fail.

It works poorly, and the support is nonexistent because they ignore all the tickets and never solve anything, despite paying €75 just for something they call “Protection development and support.” We have opened more than 12 tickets, and none have been resolved some have even been ignored for over a month.

NeoProtect has consistently exceeded our expectations. Their support team is exceptionally responsive — we typically receive a reply within minutes, regardless of the time. The DDoS protection they provide is world-class; we haven't experienced a single incident of downtime since onboarding.

They've developed custom filtering solutions tailored to our infrastructure, delivered with a high level of professionalism. The API access is a major advantage — it's well-documented, intuitive, and easy to integrate. Their dashboard is among the most advanced and user-centric we've used, offering deep insights and full control.

Pricing is highly competitive when compared to other providers, and the quality of service is unmatched. We're running their solution across multiple locations and wouldn't hesitate to recommend NeoProtect. In our experience, it's the best offering on the market today.

Hello,
We have quite good experience with their filters, they can protect againts many DDoS attacks (there are still some that go trough), but in the end when we ask something from their support, the support takes a lot of time to respond and they are not helpful at all. You can not expect any custom edits solution if you are not willing to pay a lot.
So summary, protection filters can protect againts some DDoS atatcks, but support does not help a lot.

They're Support is faster when we're buying products from them Once you bought u will get reply like 24 hrs+

So worst DDoS Support Ever

and they charge like $100+ just only for Protection development and support which is totally scam I feel like I got scam !

I had an issue with Bedrock connections. Though, the support team (Florian specifically) took care of the issue in a couple of days. Spent a lot of time with me and even joined my own server trying to find the problem. He edited my NeoProtect settings for me also, when I was confused. The service seems to be working well for me so far. I would choose NeoProtect over TCPShield. The reason I bought it is so that my personal IP won't be exposed, and my home internet is protected from DDOS attacks.

I have been using neoprotect game sheild for nearly 7+ Months now.They support is always fast and goes above and beyond to help you.I am really help with their service

Support is terrible as everyone has said, sadly i got referred to this business by someone and neoprotect is just terrible, there support responds then if you respond within like 10 seconds they take around 2 - 3 hrs just to send 1 more message and then another 2 -3 hrs to receive another message. Absolutely stupid i have no clue how they are still even up.

ABSALOUTE SCAM

I agree with the comments about support.
The protection itself seems good (no attacks so far, so hard to say lol), but the support is, sorry to say, disastrous, or should I say “absent”?

It's quite simple, if things don't work right from the start, you're on your own. I ordered a RemoteShield for almost 100 euros a month, and at that price I'd expect a minimum of responsiveness. They made the tunnel, but it turns out that I've changed my server IP in the meantime. So I asked them to update the tunnel on the new IP: no response, no action. They all seem completely overwhelmed, either that or they're not looking at the tickets... In the end, I had to make the change myself, without the help of support, which took me... five minutes, watch in hand...

When the tunnel was created, I just received a two-line message: “The tunnel is created, here is the IP”.

That's all well and good, but how do you set it up? I asked them, and they sent me a script for installation, something they should have done from the start... Not very professional.

Sometimes I get the impression that the support takes me for an omniscient God or the creator of Linux.

BTW : VAT increase from January 2025

In short: it works, but if you have any problems, don't expect much from support. You're on your own.

I requested a custom solution, and they charged me ~270 EUR, asking me to send the payment as "Friends & Family" on PayPal. The project was delayed, and when it was finally completed, it did not meet expectations.

When I asked for a refund, they refused, claiming the custom work was billed at $50/hour, charging me $200 for development and an additional $70 for a "premium support fee."

The product is okay, but the support is really awful. You must have no problems with your service otherwise good luck getting support.
Very unfortunate for a project with a nice opotunity.

It works fine, but the support line sucks. They answer you the first day, but if the first day wasn’t enough to fix your problem, they won’t respond until they feel like it.

I bought their remote shield solution a while ago and had no issues at all after the setup. It worked flawlessly and the panel is just what I need. It blocked DDoS attacks on my FiveM and Minecraft Server. And it's in my opinion really worth the price, compared to e. g. path.

Just reading the reviews here, you can see that they are written by children.. The protection is so good for attacks from Japan or China, or primarily Asia. The entire network is under one big shaper, the real mitigation is on the data packet side, which as everyone knows is not worth much. Set up a couple of VPS and take it down like nothing.
Any IP addresses.

When I first bought the service, I encountered some issues. However, after joining their Discord and asking questions, the support team has been incredibly helpful, diligently assisting me in solving every problem that arose. Whenever there was an issue, they promptly investigated why it occurred and worked swiftly to resolve it. In comparison to other DDoS providers, which tend to be expensive and less effective, I have not encountered a single problem with this service. It's the ideal solution for every Minecraft server.

This is one of the best if not THE best protection provider i have ever seen.
Not only does it have a lot more features then other providers, no, the support is way better as well. They responded seconds after i opened a ticket.

Our server was very happy to switch over!
Thanks again for everything guys!

Very good experience with Neoprotect. I am coming from their main competitor and I am never looking back.

The staff is always helpful whenever you have a question or report an issue. They really strive to improve in everything. Their communication is of high quality and the response times are usually very low.