Mytrip Reviews 

Do NOT book with Mytrip. Their customer service and operational efficiency are an absolute nightmare.

My connecting flight back in August was cancelled, leading to a complete disruption of my trip. I applied for a full refund immediately through Mytrip as they were the booking agency that processed my payment.

For nearly THREE MONTHS, Mytrip kept dragging their feet with zero meaningful progress. After endlessly waiting and following up, they sent a message today telling me to "contact the airline directly" to request my refund.

This is utterly ridiculous and unacceptable:

Gross Negligence & Delay: Keeping a customer hanging for 3 months only to shirk responsibility at the end shows severe operational incompetence.

Evading Responsibility: As the Online Travel Agency (OTA) and merchant of record, Mytrip is legally and ethically bound to handle ticket servicing and refunds for their clients—not deflect blame after a 90-day delay.

Disruption to Customer's Life: Because of their gross mismanagement and total disregard for customer time, I had to completely clear my entire work schedule today just to waste an entire day dealing with their mess.

Mytrip takes your money instantly, but when things go wrong, they dump you without support.

I demand Mytrip take immediate ownership, process my full refund with the airline, and return my funds without further delay. If this is not resolved immediately, I will escalate this to consumer protection regulatory boards and initiate a credit card chargeback.

@Mytrip, this is absolutely ridiculous!

I have been chasing my refund for months. My previous chat on June 22 ended with the excuse that my refund was “in the queue.” Today is October 24, and guess what? The refund is STILL unresolved!

Every time I contact customer support, I get the same recycled nonsense: “Our support team is handling it with the airline. Please wait.”

Wait for WHAT? Another month? Another six months? Until I give up and you get to keep my money? 🤦‍♂️

Let’s get one thing straight: I paid MYTRIP for my tickets. I am your customer, not the airline’s customer. Whatever coordination you need to do with the airline is your business to manage. I should not have to chase you endlessly to get my own money back.

Your agents forward the request to the support team. The support team supposedly pushes the airline. Then nothing happens. I open another chat, explain everything again, and receive another copy-paste response thanking me for my “patience and understanding.”

What patience? What understanding? You have given me every reason to lose both!

Since April 22, I have travelled three times and have not purchased my air tickets through Mytrip again. And after this experience, why on earth would I?

Your customer service agents may be polite, but politeness without results is meaningless. Apologies without action are meaningless. Promises without a refund are meaningless.

I want a clear, factual update on my refund, confirmation of its actual status, and a firm date for payment. Not another excuse. Not another queue. Not another request to wait indefinitely.

Potential customers deserve to see what happens when a refund gets stuck in Mytrip’s system. I have the chat screenshots to document my experience.

MYTRIP, STOP STALLING. STOP RECYCLING EXCUSES. PROCESS MY REFUND!

#Mytrip #RefundDelay #CustomerService #TravelProblems #ConsumerRights

Awful company to deal with, I'd accidentally booked a flight for the wrong weekend. I realised my mistake within 3 minutes after booking and paying, and I called their customer service straight after I realised. The only people I got on the phone were people of Indian descent, who barely spoke English, were impossible to understand and least of all helpful. I was sent from the cupboard to the wall between them and AerLingus, made 7 calls to the UK which cost me a small fortune with my scam mobile phone provider (Lebara, will be doing a separate review on these daylight robbers.)
In the end I was told maybe I could get the tax refunded if I called Aer Lingus, who then told me to call Mytrip cause it had nothing to do with them. In the end I spent €135 on a flight I will never take, and I won't see a penny back from that. Easy money for them, made off the backs of mistakes. Will never be booking through them again.

I am 74 and I am getting ongoing Cancer treatment...my flight was changed by the airline, I was told to go to mytrip and get a full free refund, when I went to mytrip I started on a never ending merry go round of bullshit and procrastinating. The company even wrote to me saying I can get a refund, I have replied to emails, I have spoken to customer service a dozen times and all I get is it's with the airline, we are waiting for the airline, I sent them copies of the airlines email and their Auckland office email but nothing is getting done. I paid for my flight 6 months in advance and cannot get another flight till I get my full refund. This company should be shut down, full of promises but do nothing. I recommend people give my trip a wide berth, they will take your money promise you the world then disappear down a big hole where no one can find them. They are a disgrace, no customer service, not honest enough to give you there details so you can deal with them...Scamming Scum...stay clear of them. 1 star is the minimum to be able to ocoment or it would have been a minus. Months on and still no answers and I am stuck .

This company mytrip.com are the worst one to use. We had a reservation no. 1146-714-996 to Bucarest and back. The flight back with Flyone never exicted.They sell flights that don't exicts they don't send any updates and don't refund you for your loses. Don't ever trust them. Dob't evere use them.

The airline cancelled my flight on 23 January 2026 for travel on 4 March. I have written confirmation from My Trip that I will be refunded. I’ve been promised my refund several times, then most recently, following yet another request for bank details I’m told the request was unsuccessful. I require a member of the management escalations team to contact me immediately to issue my funds.

Awful. They failed to refund me after our flight was cancelled. We had great flights booked; terrible flights were substituted, and then 'ghosted' when they failed to refund for food according to their policy. So frustrating that these companies can get away with being sharks. Don't book with them

False Advertising & System Error: Mytrip Sold a Non-Existent Flight (Order 1153-259-381)
I purchased Qatar Airways tickets via Mytrip on September 2, 2026 (Order: 1153-259-381) for 73,753.82 TRY.

During booking, I explicitly selected the return flight departing on March 13, 2027 at 23:55 with a total travel time of 16h 25m. I even have pre-purchase screenshots showing this exact selection. However, after confirmation, Mytrip issued a completely different itinerary: a 00:25 departure with a total travel time of 39h 55m (including a 28+ hour layover in Doha).

Checking directly with Qatar Airways, the 23:55 flight does not even exist on their schedule; the last departure that day is at 22:00. Mytrip is actively advertising and selling phantom flights on its platform.

I contacted customer support within 1 hour of booking to report this system error. Because Mytrip delayed their response past 24 hours, they are now refusing a full refund and demanding an absurd penalty fee of 19,369.70 TRY per person.

This is unacceptable misrepresentation. I have already submitted all screenshot evidence to my bank for a chargeback and demand an immediate 100% refund for this booking error.

Horrible experience. Maybe the worst customer service I’ve ever encountered. I requested a full refund for ONE rescheduled in a multi city trip and they cancelled all my flights. Tried to chat with them and tell them that I wanted to keep all my trips except the rescheduled one and got ignored. Please stay away from this people.

REFUND DELAYED
My Mytrip transaction order # 1124380550 was being handled wrongfully. SAUDI ARABIA AIRLINES already refunded them last July 18.

I am demanding the immediate payout of my refund for Booking ID: 1124380550. My flight was with Saudia Airlines.I have official screenshots from Mytrip's own customer support explicitly confirming that they successfully received my refund from Saudia Airlines on July 18, 2026. Mytrip has been holding my money for nearly a month.There is no "airline delay" or "processing queue" excuse because Mytrip already has the cash. If these funds are not returned to my original bank account within 24 hours, I am uploading these screenshots directly to a formal credit card chargeback dispute and reporting this payout withholding to the Civil Aeronautics Board (CAB). Release my money immediately.

My father's name was incorrectly entered when making the booking. This may have been due to autofill or a bug on the page.

When I first contacted customer service five days ago, I was told that my request would be logged and passed to the relevant team, who would contact me to request a copy of my father's passport. Despite those assurances, no one contacted me. I then spent hours on multiple occasions trying to get through to customer service, making what should have been a straightforward request unnecessarily stressful.

Eventually, I managed to speak to Arshiyas from customer service, who was professional, helpful, and immediately sent me an email so I could provide a copy of my father's passport.

However, 24 hours later, I received a reply from Aditya stating that the name change could not be made "under the airline policy". No explanation or evidence was provided to support this statement.

Concerned by this response, I contacted the airline directly. On every occasion I have spoken to them, they have confirmed that the name correction is possible, but because the booking was made through MyTrip, the request must be submitted by the travel agent. I therefore find it extremely frustrating to receive a blanket refusal from MyTrip that appears to contradict the information I have been consistently given by the airline. I get the sense that the agent is trying to sell me a new ticker rather than resolve the issue.

I now have only four days before my flight, and what should have been a simple administrative amendment has turned into an extremely stressful experience because of poor communication, long waiting times and contradictory information.

Customers understand that mistakes can happen. What they should also be able to expect is accurate information, clear communication, and timely support when trying to resolve those mistakes. Unfortunately, that has not been my experience.

I sincerely hope MyTrip reviews my case properly, liaises with the airline, and resolves this issue before my departure. If that happens, I will happily update this review to reflect the outcome.

Should the worst happen and the amendment is not made in time, every legal way will be pursued to recover not only the cost of the ticket, please any additional expenses incurred.

MyTrip is a fraudulent company; everyone should try to stay away from them. I booked a trip for my mother-in-law with reference number 1148-421-770 for £695. I called them immediately to complain that an alphabet needed to be edited on her surname(that's immediately after booking). They said they would charge me £35 for that. I told them i need a full refund instead, and they said I'm going to get my refund less £35 . One week later, I called for a follow-up. I was told that I can only get a £315 refund. MyTrip is out to defraud people. Please stay away from this company.

I wanted to update my review because the situation has become even more concerning.

It has now been more than one year since I requested a refund for my cancelled return flight.

During this time I have contacted MyTrip countless times by phone and chat. I have been given multiple contradictory explanations regarding the status of my refund.

At different times I was told that:

MyTrip had already received the refund from Turkish Airlines and sent it to my account.
The information shown in their own refund portal was incorrect and should be ignored.
They were still waiting for Turkish Airlines to process the refund.
My case had been escalated as a priority and I would receive a response within 7–10 business days (which never happened).

Because the explanations kept changing, I contacted Turkish Airlines directly.

Turkish Airlines replied in writing that they have not received any refund request from the travel agency and instructed me to ask MyTrip to submit one.

After I informed MyTrip of this, they were unable to provide any documentary evidence that they had actually submitted a refund request to the airline. They also confirmed that customer service could not access or provide this information and that only their internal refunds team had those records.

I understand that refund cases can sometimes be delayed. What concerns me is not only the delay itself, but the repeated contradictory information, missed commitments, and the inability to provide evidence supporting the explanations given to me.

I genuinely hope MyTrip resolves this matter, but based on my experience, I cannot recommend their handling of refund cases.
If MyTrip can provide evidence that a refund request was submitted to Turkish Airlines, I will gladly update this review. Until then, I can only describe the experience based on the written information I have received from both parties.

MyTrip is trying to steal my Eastar Jet airport tax refund for Booking ID: 1136-255-329 (Escalated under Case Number: 6543875). They are attempting to charge an illegal 1492 THB agency service fee and an 1869 THB ticket cancellation fee just to process a government airport tax refund for an unused flight. This is complete consumer fraud! I did not fly, so the government tax must be returned to me without these predatory fees. I demand the Escalations Team process my 100% tax refund immediately. Absolute scammers!

I am writing this review out of sheer frustration after waiting for months to receive a refund for 5 round-trip tickets to the Philippines, which were officially cancelled by the airline.

My booking order number is 1082-861-782.

Despite the fact that the airline cancelled the flights and the passengers are legally entitled to a full refund, Mytrip continues to stall the process. Every time I seek an update, I receive the exact same automated response claiming they are "waiting for funds and/or a response from the airline." This ongoing evasion and shifting of responsibility is completely unacceptable.

We are talking about a significant amount of money for 5 people. Mytrip, as the agent who processed my payment, has a legal and moral obligation to resolve this and release my funds immediately instead of hiding behind endless "operational conditions."

I demand that a senior customer service manager contacts me immediately with a definitive date for my credit. If this matter is not resolved promptly, I will escalate this case to the European Consumer Centre (ECC) and take all necessary legal actions.

Release my money!

Mytrip cancelled my return flight (booking 8BFN8T) without providing any alternative or immediate refund, forcing me to buy new tickets that were 50% more expensive. To make matters worse, they provided outdated/false information to the bank during my chargeback process, claiming the flight was still active, even though the airline (airBaltic) confirmed directly to me that Mytrip cancelled it. They are holding my money illegally. Unprofessional, unethical, and completely stressful. Save your money and sanity, book elsewhere!

If you value your time, don't use this service!!! I waited 3.5 hours on hold to speak with an operator, and they simply closed the conversation with me.
The most negative experience

SCAM WARNING: MyTrip Admitted Negligence but Refuses Refund - Case #1041253

Review:
I am writing this to warn every traveler: Do not book with MyTrip. They are engaging in what can only be described as intentional financial fraud.

Wizz Air cancelled my flight (Booking NFP3XL) back in 2025. For over 6 months, MyTrip’s "customer service" intentionally stalled me with lies. They claimed they were "processing the refund," then asked for my bank details multiple times, then claimed they "couldn't find the transaction."

It is now clear this was a calculated tactic to wait out the 180-day credit card chargeback window. Now that the window has closed, they sent me an official email admitting, and I quote: "Due to an error on our part, we are unable to process or claim a refund... please contact the airline directly."

This is a blatant admission of professional negligence. They held my money, admitted they made a mistake, and are now refusing to pay me back, trying to push me back to an airline that has already confirmed the money is with the agency.

TO MYTRIP MANAGEMENT: I have opened Case #1041253. I have the written admission of your "error." I will not stop until this is resolved.

TO OTHER VICTIMS: If you have been scammed by MyTrip in a similar way, please reach out. I am looking to organize a collective legal action against this company and their parent company (Etraveli Group) for systematic fraud and consumer deception. They cannot be allowed to steal from customers by simply "stalling" until it's too late to dispute.

I demand my refund immediately.

Never ever ever use this company, they are very clever scammers. Do not believe what they say on their website - it is not true. They know how to not refund you any money by relying on their terms and conditions even though their website represents something else. They are dishonest through and through. You will be left out of pocket as your credit card company cannot help you as they have to accept myTrip's ts & cs and because they are a third party S75 will not protect you either.

Complete SCAM!!!!!!!

I booked my flights with them, purchased my seats. But in the end I got allocated random seatings that are different. So I called them, provided my proof to request a refund.

Took them a week to tell me “
We have already added the seat request from our side. However, please note that seat allocation is always subject to approval and availability from the airline.

In case the airline does not provide the requested seat, we regret that we will be unable to assist further in this matter.”

Like what tf - if you can’t guarantee, then don’t offer and ask customers to pay? What an absolute scam.