Delivery was good, good customer service from MGM staff all round. Only issue is some of the wood that i was sent was below standard, one item is cracked badly up length of the wood, several of the 4.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Delivery was good, good customer service from MGM staff all round. Only issue is some of the wood that i was sent was below standard, one item is cracked badly up length of the wood, several of the 4.... See more
Company replied
The experience was really easy. I’d never used MGM before but will now be my first port of call. Ordered online and turned up to the branch to collect. All staff were professional and helpful, particu... See more
Company replied
Ordered online. Felt prices are good and quality of wood delivered came as expected and can’t fault the quality atall. We did have 1 issue with a part of the order not being available, the company... See more
Company replied
Good range of high quality priducts Good prices. Especially when compared with B&Q or other DIY shops. Easy to order. Quick delivery. Even received a phone call about delivery day. Very happy with m... See more
Company replied
MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.
11 Dickson Street, KY12 7SL, Dunfermline, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from MGMTimber - Dunfermline
Staffs were very kind and definitely coming back again to buy their products

Reply from MGMTimber - Dunfermline
Great service, quality materials and a team that genuinely go the extra mile. Highly recommended

Reply from MGMTimber - Dunfermline
Bought online and delivered when they said it would be delivered

Reply from MGMTimber - Dunfermline
Really really helpful delivery man who went out of his way to make it easier for me to get the MDF sheet to my house.
Nothing was a problem for him and he was such a cheerful person which helped tremendously.

Reply from MGMTimber - Dunfermline
Prompt and good service with friendly staff. Only downside is every time you go you are pestered with requests for reviews! Not just MGM to be fair.

Reply from MGMTimber - Dunfermline
Quality service, received a phone call after my internet purchase for confirmation and date of delivery. Delivery driver was awesome, gave me a hand offloading my plasterboard and timber.

Reply from MGMTimber - Dunfermline
Great service and a rapid delivery
Also the delivery guy was great 👍

Reply from MGMTimber - Dunfermline
As always great service and competitive pricing.

Reply from MGMTimber - Dunfermline

Reply from MGMTimber - Dunfermline
Ordered all the timber online with delivery by Dunfermline branch. Had a phone call to say they couldn't do a Saturday delivery as requested but would Monday be okay? I said yes and could driver give me a call half hour before as I was working nearby. I was then able to meet him at the house to unload. All timber in good condition, dry and straight. Great service as always. Thanks

Reply from MGMTimber - Dunfermline
Simple to order..simple to arrange for delivery.. quality product.. job done. 10/10. 5 stars

Reply from MGMTimber - Dunfermline
Good range of high quality priducts Good prices. Especially when compared with B&Q or other DIY shops. Easy to order. Quick delivery. Even received a phone call about delivery day.
Very happy with my purchase

Reply from MGMTimber - Dunfermline
They were able to accomodate a delivery day that was convenient to me and the driver was pleasant when deliveeing.

Reply from MGMTimber - Dunfermline
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.