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Lloyds Wealth Reviews 1,914

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and friendly approach, making them feel confident and well-informed. The service is frequently highlighted as excellent, with many appreciating the personalized advice and the clear, easy-to-understand explanations provided. People also find the user experience smooth, with accessible portals and easy contact options. However, some customers were dissatisfied with the company's communication when they decided not to proceed with their services, feeling ignored after expressing disinterest. A few other people also felt that the process was difficult, expressing disappointment with the company's approach and communication in certain situations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their advisors' knowledge, professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and reliable... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are knowledgeable,... See more

User experience

Customers express satisfaction with the user experience, finding it easy to understand and navigate. Many... See more

Customer communications

People report positive experiences with contact. Customers appreciate the ease of reaching the team and their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having someone to talk to and face to face is important. I am much more confident and knowledgeable through the engagement and has learned more than I anticipated. Advice matches my needs and minimise... See more

Rated 5 out of 5 stars

SPW was introduced to me through LLoyds Bank. I was initially cautious about discussing my finances with a new third party. However, the advisor set out options clearly and with no pressure. The weig... See more

Company replied

Rated 5 out of 5 stars

A very smooth process free from any sales pressure. Thoroughly knowledgeable, patient advisor. Assisted throughout with all aspects of finances, from review to investment decisions. Don't have any ex... See more

Company replied

Rated 5 out of 5 stars

I never had any interest in money or contact with financial advisors through my working life. When I retired I needed someone to help me decide how best to organise my finances. I was put in con... See more

Company replied


Company details

Written by the company

Lloyds Wealth is a fully owned subsidiary of Lloyds Banking Group, bringing together a long‑established banking heritage with specialist wealth planning expertise. Our nationwide team of over 300 advisers provides personalised advice, supported by digital tools that help clients understand their finances, track progress and make informed decisions over time. Our purpose is simple: to help people build clear, practical financial plans that support their goals and give them confidence about the future. We work with clients at all stages of life - whether you’re beginning to save, reviewing existing investments, thinking about financial protection, planning for retirement, or considering how best to pass on your wealth. Every plan we create is tailored to the individual. We take the time to understand what matters most to our clients, explain options in clear, straightforward language, and recommend solutions designed to support your long‑term financial wellbeing. Our clients are at the heart of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Can highly recommend

We have been with Lloyds Wealth for about 12 yrs and never had anything but exceptional service, my husband passed away 2 yrs ago and Adam Cox our advisor has been clear, his communication was prompt, and he made every step feel effortless.
I feel genuinely confident about my financial future thanks to his expertise.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great advice from my financial adviser Trust Fund Management .

Great advice from my financial adviser- navigating through all the complexities of family finances.Reassuring advice,especially on implementing Trust Funds,and the minefield of various options available to an investor like me. I have very limited experience of these matters,so all the advice I received,was invaluable .

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Recent financial and regulatory turbulence makes advice more important than ever

Over recent years I have become more satisfied with the service provided by Lloyds Wealth to private clients, especially after the input from Schroders Wealth became a key feature. This expanded advice capabilities and included forms of both savings and pension fund issues. Advice on the latter has become even more essential given turbulent changes in government regulation.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t beat having a real person to discuss matters

Having someone to talk to and face to face is important. I am much more confident and knowledgeable through the engagement and has learned more than I anticipated. Advice matches my needs and minimises the risk I’m prepared to take. Overall good, reliable service.

May 19, 2026
Unprompted review
Rated 3 out of 5 stars

There was one question where I had to…

There was one question where I had to give my opinion about an issue that said I could skip if I hadn't had an issue. I hit the arrow and went back to the start of the section. Eventually I realised I had to just move on to the next section.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Lloyds Wealth is an Excellent organisation to look after your investments

The advisor Josh Roberts was amazing. He was knowledgeable and took his time explaining how our funds were invested, the projections in the short, medium and longer terms. The whole experience was absolutely worthwhile.

May 12, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

We're so glad to hear about your positive experience with your adviser. We appreciate you sharing how helpful and knowledgeable they were in explaining your investments and projections. Thank you for your kind words.

Rated 5 out of 5 stars

Excellent Service

Very pleased with the service I receive.
Everything is clear and easy to understand and any required information is just a phone call away .

May 14, 2026
Unprompted review
Lloyds Wealth logo

Reply from Lloyds Wealth

Thank you for your review. We are so pleased to hear you are happy with our service and find everything clear and easy to understand.

Rated 5 out of 5 stars

Financial Support

I received the most amazing personalised financial support from Matt my advisor at Lloyds Wealth. He listened to my wishes and gave me the information I needed to make choices for the future. He then gave me a detailed personalised financial plan. He is very skilled and knowledgeable on financial matters and would not hesitate to recommend Matt and Lloyd’s Wealth to friends and family.

May 19, 2026
Unprompted review

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