Lloyds Bank Insurance Reviews 

8,831
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,703 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online system is very simple and easy to navigate, allowing them to quickly set up their insurance policies and secure great financial savings compared to previous providers. People also deeply appreciate the friendly and professional staff members who take the time to explain everything clearly and ensure the entire process remains completely smooth and stress-free. Some reviewers were not happy with certain policy limitations or unexpected price increases upon their policy renewal. A few other people also felt that certain vehicle types or specific coverage terms were unnecessarily restricted, or that paper documentation was hard to request online.

What people talk about most

Price

People report positive experiences with price, frequently highlighting significant savings compared to... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the online system is fast,... See more

Service

Customers had positive experiences with service, frequently highlighting that getting car and home insurance... See more

Website

Clients share satisfaction regarding the website, frequently highlighting that the online system is very... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a renewal letter from my previous insurance company (Tesco) and it was more expensive than the current year. Looked on a comparison site and found that Lloyds Gold Level was nearly £200 cheaper. W... See more

Company replied

Rated 5 out of 5 stars

The online system was easy to use and ìn a few minutes i had my quote and then set up my car insurance. Compared to my previous insurance company i can now log in to my account and make changes if i e... See more

Company replied

Rated 5 out of 5 stars

Went online to get a quote for house insurance as previous provider had put policy up by 62% despite no claims. Doing the quote request was very straightforward and easy to do which was a really h... See more

Company replied

Rated 5 out of 5 stars

Having been with Lloyds for over 60 yrs we have never insured with them, always seemed to expensive but this year having reached our 89th birthday and because of a claim we decided to look at Lloyds,... See more

Company replied



Company details

  1. Insurance Company
  2. also in
  3. Auto Insurance Agency
  4. Bank
  5. Home Insurance Agency
  6. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.7

All reviews

(8,831)

3,543 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

Website easy to find your way around. I am used to computer work but I can understand many won't be. Your ylsite should not give them any problems.

October 1, 2026
Rated 4 out of 5 stars

Good service good price easy to use…

Good service good price easy to use webside

October 2, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Ozcan,

Thanks for taking the time to leave us a review. I'm really pleased to see that you found our premium a good price and our website easy to use.

Thanks for choosing us!

Kennedy,
Lloyds Bank Insurance

Rated 5 out of 5 stars

Easy to fill out form

Easy to fill out form , sent back documents promptly happy with service

September 27, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello,

Thanks for taking the time to leave us a review. We love to see feedback like yours - thank you

Have a great day!

Kennedy,
Lloyds Bank Insurance

Rated 5 out of 5 stars

Easy insure

It was great and easy I went through confused .com and then went to lloyds direct
Found very informative and easy
Thank you

September 23, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Nick,

Thanks for taking the time to leave us a review. We love to see feedback like yours - thanks for letting us know you found it easy to get a policy with us.

Thanks for choosing us!

Kennedy,
Lloyds Bank Insurance

Rated 5 out of 5 stars

Great price straight forward purchase

Great price straight forward purchase
M

September 21, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Yvonne,

Thanks for taking the time to leave us a review. I'm pleased to see that you found it straight forward to purchase a policy.

Thanks for choosing us!

Kennedy,
Lloyds Bank Insurance

Rated 5 out of 5 stars

Easy Process / Competitive price…

The process was easy via your website compared to others that I had looked at. I had been with another A rated insurer for many years buying their Gold policy however this year they doubled the cost of the policy. Your Silver policy was almost as good and competitive and this coupled with your rating for paying claims made the decision to switch easy.

October 2, 2026
Rated 4 out of 5 stars

Car insurance

It was one of the best quotes

September 19, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Jean,

We love to see feedback like yours - thanks for letting us know.

Have a great weekend!

Jasmin
Lloyds Bank Insurance

Rated 5 out of 5 stars

Straight forward easy to set up and…

Straight forward easy to set up and reasonably rated thxs

September 1, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mrs Scott,

Thank you for your review and positive feedback. We're glad to hear that you found it easy to set up!

Kind regards
Chloe - Lloyds Pet Insurance

Rated 5 out of 5 stars

Excellent

Probably the best and most information we have ever had from insurance company first class from start to finish really great guy helped us all the way

September 17, 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Woody

I'm glad you're happy with your service - we love to see feedback like yours.

Have a great weekend!

Jasmin
Lloyds Bank Motor Insurance

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