5 STARS FOR TIERNEY! Tierney has picked up and owned problems like no one I have previously experienced in 20 years of letting out my properties. Calls she has taken off my hands includes speaking to... See more
Company replied
Location
Switch location31 Foregate Street, WR1 1EE Worcester, GB
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See what reviewers are saying
I've been with leaders for several years and they have always responded quickly to any minor repairs that needed fixing around the house. They ensure that they inspect the property every six months an... See more
Company replied
I have recently moved into a rental property in Worcester and the service received from all staff but namely Alice and Tierney has been first class, both have helped and sorted any questions and queri... See more
I honestly wish I was able to give more than 5 stars. Aimee is our property manager for the last two years. I cannot thank her enough for her amazing help. Aimee always goes above and beyond and has... See more
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Worcester
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
31 Foregate Street, WR1 1EE, Worcester, United Kingdom
4.7
Excellent
227 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Agents
Great Agents. Very responsive to any issues. Always easy to contact
March 31, 2026
Unprompted review
Reply from Leaders - Worcester
Dear Chris Hayton, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
We applied for a property and paid a…
We applied for a property and paid a holding deposit. Throughout the process, we contacted Leaders several times by email and phone to clarify the move-in date. This was essential because we are required to give at least one month’s notice to our current landlord, and we clearly explained that we could not risk paying rent on two properties in the same month.
Despite repeated attempts, we received no clear confirmation about when we could move in. As time passed and we were left with no option but to withdraw from the application to avoid financial loss. Leaders then informed us that the holding deposit would be retained, stating that tenancy application offer has been cancelled subject to contract and references without acknowledging their lack of response or clarification.
This is especially disappointing as we previously enquired about another Leaders property, which was also cancelled after initial confirmation.
Overall, this experience felt unfair and unprofessional and not what we expected from a well-known and established company. Clear communication and transparency were missing throughout the process.
I would advise others to be very cautious and ensure everything is confirmed in writing before paying a holding deposit.
March 2, 2026
Unprompted review
Reply from Leaders - Worcester
Dear Jeba Anika,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Since I contacted them from day one
Since I contacted them from day one, our relationship has been great.
They have great customer services.
January 31, 2026
Unprompted review
Reply from Leaders - Worcester
Dear Tavonga 6
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Thank you Ffion Whittlesea for your…
Thank you Ffion Whittlesea for your helpful advice.
Very professional, and so friendly, I appreciated your time and efforts.
Will definitely be using Leaders again!
December 29, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Pearl Floyd We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great service and advice
Great service and advice. Ffion was very helpful and certainly knew her stuff!! Will definitely use again.
December 31, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Steve Sneddon We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Ffion is very helpful and informative
Ffion is very helpful and informative. Definitely recommend!
December 26, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Mel H We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Excllent service
I have been a client of Leaders in Worcester for many years now and have always had good service. My current account manager Tierney is excellent, efficient, professional, friendly and always comes back to me on queries or issues. Communication is key and I feel my property is in safe hands.
December 22, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Michael Wallis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Ffion has been an excellent property…
Ffion has been an excellent property manager. Any time I have any issues she sorts them quickly and keeps me updated the whole way. Couldn't ask for anything more!
December 18, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Roger Pratt We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Excellent Service Thea Meek
I have always received excellent service from staff at Leaders Worcester especially from Thea Meek who has always responded promptly and professionally to any queries I may have had. Thea is a real credit to the team at Leaders Worcester Branch.
Michelle Perks
December 18, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Tommy We greatly appreciate your 5-star review and the time you took to share your experience with Thea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Looking to rent a property
I have been dealing with Elliott from the Worcester office for some time he is very helpful and througher with dealing with any issues.
I would recommend Leaders for landlords or tennents to fair and good reasonable service.
December 18, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Andrew Lunn We greatly appreciate your 5-star review and the time you took to share your experience with Elliott. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I've rented with Leaders for a number…
I've rented with Leaders for a number of years and have always had exceptional customer service from Tierney Sutton who answers questions and queries quickly and professionally. I cannot recommend Tierney and the team highly enough.
December 17, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Steve Williams We greatly appreciate your 5-star review and the time you took to share your experience with Tierney. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5 STARS FOR TIERNEY!
5 STARS FOR TIERNEY!
Tierney has picked up and owned problems like no one I have previously experienced in 20 years of letting out my properties. Calls she has taken off my hands includes speaking to the Council about Rates between tenancies and HMO licenses. All tough stuff! Other matters handling tenant expectations and chasing for rent have been handled with a smile and great communication by phone or email. 5 Star service.
December 17, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Tim We greatly appreciate your 5-star review and the time you took to share your experience with Tierney. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Excellent, above and beyond service from Ffion our property manager
Ffion has been our property manager for 3 of our properties (9 tenants) for over a year. Ffion manages the property with efficiency, problem solving and nothing is too much. She has resolved problems including unusual and unique issues in relation to tenants with professionalism and empathy. She identifies appropriate contractors and when necessary ensuring prompt attendance for emergency call outs as well routine visits. Tries to come up with solutions before even contacting us as landlords. Ffion liaises with other departments in Leaders to problem solved etc. providing an efficient service from Leaders. She is definitely an asset to Leaders from a landlords perspective and the best property manager we have had in 24 years as landlords.
December 16, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Alan Bailey We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Worcester
Dear Sylvester Tinashe Kureva, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Thank you kate
Kate has been absolutely superb from the get go, answers all questions promptly, efficiently and in such a friendly manner!
Thank you!
October 31, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Robert We greatly appreciate your 5-star review and the time you took to share your experience with Kate. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
How renting should be
Really positive experience, 100% recommend. Alice was so helpful, put me right at ease and sorted me right out. Will always use Leaders now, totally different experience to what I’ve experienced with other high street agents. Thank you!!!
August 11, 2025
Unprompted review
Reply from Leaders - Worcester
Dear J Gray
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Reply from Leaders - Worcester
Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Excellent customer service
I had an unexpected repair over the bank holiday weekend. Luckily I contacted leaders the following day, and Maddie was fantastic. She sorted it out quickly and efficiently. Not only did she put my worries at ease, she made sure that I was compensated in less that a week.
The best customer service I can ask for. Thank you leaders
August 25, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Becky Clarke We greatly appreciate your 5-star review and the time you took to share your experience with Maddie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thea
Thea was helpful, friendly and answered any question we had to ask. Even if she was unsure she didn’t hesitate on trying to find out what we asked to help us
August 16, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Toby Johnson We greatly appreciate your 5-star review and the time you took to share your experience with Thea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Amazing team helped us with all the…
Amazing team helped us with all the legal side first then we collected keys
All staff where very attentive at all times and we still get regular calls to check on us
Amazing team
Very helpful
Very polite
I would never go anywhere else
May 1, 2025
Unprompted review
Reply from Leaders - Worcester
Dear Lyndon Oliver We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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