Leaders - Weybridge Reviews 19

Leaders Letting Agency failed to return my holding deposit, ignoring legal obligations under the Tenant Fees Act 2019 and my repeated requests. Their unresponsiveness left me stressed and financially strained. I’d warn others to steer clear and choose a more trustworthy agency instead.

My rental property is managed by the Weybridge office. I have over many years had a number of property managers. Some have been ok, some have been a touch less than ok. Currently, my property is managed by Katy. This is the second time Katy has been my property manager and she is simply outstanding. If/when issues arise Katy advises me promptly and resolves issues with exceptional efficiency. A clear communicator, professionally friendly, a proven problem solver and proactive.
I cannot commend Katy enough to clients and especially to Leaders managers, goes above and beyond. A huge asset to Leaders.

Having been a landlord with Leaders for more than fifteen years I’ve decided to sell. My last tenant moved out in August 2024. The property on the face of it and according to the check out report was clean. Upon visiting the property I found several areas filthy and it had not been cleaned, behind the fridge , under the toilet and around the vanity unit in the bathroom, difficult to miss if you are an inventory clerk doing your job correctly ! It took three solid days to clean. Leaders Property Management Weybridge refused to accept the state of the property for a deep clean. I should add that their letting department in Walton is excellent and I’ve never had a problem with them.

When we view the property Sofie from weybridge met us. We found her quite shy with a very pleasant smile. Her customer service was great. I can see her an asset to the branches she will difently climb to the top well done Sofie

Cameron for Leaders has given me excellent service - 5 star plus for his professional service, follow up and courtesy. Found the perfect rental due to his knowledge of what I needed. Follow through was good and questions were speedily replied to.

We have had three property managers with Leaders now and Marta Dunning is by far the most helpful and efficient! Quick replies over email and has been fantastic in sorting a number of maintenance issues. Thank you Marta

Amber Brooks at Leaders Weybridge was very helpful and professional. Great service.

Amber Brooks at Leaders Weybridge was very helpful and professional. Answering emails promptly and always happy to help. Great service

I do strongly recommend to don`t have any approach and deal with Leaders Estate Agent, especially Weybridge branch, specifically Leanne Welham (Property manager) and Liliana Abreu (Letting agent).

*Why Leaders: They Didn`t care about customers and even their policies and T&C which is mentioned in the leaders website. Although it is mentioned in the agreements and company policy they will refund your deposit during a weeks after movement, nothing happens until I did called them (Two weeks after evacuation), they have tried to deduct my deposit by the unreasonable excuses while all was mentioned and cleared in the check-in inventory clerk. I tried to contact them but no one was responsible, I have decided to refer my case to the Leaders disputing organization which is located in customer service department, after a month, they had repeated their answers without any investigation after a month. this is two months I have still waiting for my deposit rather than one weeks!
*why weybridge Branch: I tired to contact the branch manager but no one answer, I went to the branch in-person she was not in (Or told me she is not in) , I left all my information and details to contact me but nothings ....
*why Leanne Welham
She is property managers, during the past two years we had several technical major issues in the property inside and outside,but she always just reply the landlord is not happy with the issues.
what was the issues: all taps in kitchen, bathrooms ... were leaked, bathrooms and bathtub were leaked to the ceiling, shower door was broken, most of the heating radiator`s taps were broken, the roof`s tiles was fallen by London February storm and .....
we have found out she was responsible to manage all issues because she has contract with the landlord finally.
I got shocked when I understood she is trying to deduct 1/3 my deposit for nothings and without any excuse!
* Why Lilian Abreu (Letting agent)
Do you have any experience to be shocked by some one in your house without any doorbell or call?!
But I have, In the weekend while I was laid on my sofa in living room I heard some one is struggling to open the door by the Keys, I seen 3 persons behind the door! one Leaders agent and 2 customers .....
in other times when we complain about her behavior, she told" we have the management key, so we can do it without your confirmation"
When I send message to property manager, she told me " Do you want to complain? ..."

I did open a dispute file on my deposit in TDS and I was able to receive my deposit after 4 months since move the property. Even dispute center was surprised why they didn`t refund the release amount which were agreed by both parties. TDS center call them about that but....

There are several evidence and email about all items issues above one by one!

Amber Brooks at Leaders Weybridge was very helpful, great service and quick response times. No problem was difficult and nothing was too much of a trouble. She was there to help at every stage of the process, extremely professional.

I would like to express my gratitude to Amber Brooks who has gone above and beyond to assist me in finding a home.
Amber not only showed a huge amount of professionalism during the whole process but also a personal understanding of my needs and situation. She was extremely efficient, very approachable and worked effortlessly to ensure I could move in without any issues or delays.
Amber's performance not only proves her love for the job but also her genuine care for clients, and that is what makes her stand out from the rest.
I couldn't recommend her enough.

Amber, Lily and the whole team have been great! It was such an easy and straightforward experience letting through Leaders. Thank you to everyone involved!

Amber Brooks at Leaders Weybridge has been amazing. No problem has been too difficult and she is extremely professional. On top of this she is a genuinely nice young lady.

Very efficient staff at the Woodbridge branch. Always very professional and helpful. A big thank you to Ryan and Hannah for keeping me
updated daily on the progress on our application.

That was a good service, thank you. We were assisted by Amber who is quite helpful and polite. Nothing was much of a trouble and she was there to help at every stage of the journey. Definitely recommend. Many thanks again.

I feel much honoured to have been served by Leaders Weybridge. It wouldn't be wrong to say that they have been the best estate agents I have dealt with in UK.
Amber was very kind and helpful in completing the whole letting process. I never faced any difficulty in the whole process.
I would strongly recommend leaders to everyone.

Best wishes

I found their service to be very good and very professional, the lady I dealt with was Amber Brooks and she helped me a lot with feedback and report status as well as any concerns or information I needed. I would definitely recommend Leaders to people and hope to get continued help and support in the future ahead. Thank you