Molly jewel is the letting agent that everyone needs 💯 We have other properties and other agents and I can say in 20 years no one has performed like Molly. She has been absolutely on the ball and... See more
Location
Switch location133 High Street, TN9 1DH Tonbridge, GB
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See what reviewers are saying
We recently worked with the letting agent Molly jewel and can’t mention enough how fantastic she was. She was so professional throughout our experience and made it feel both smooth and well handled.
Tonbridge are quite rude. I was approached about a letting via email. Few emails back and forth, initially fine, but the moment my wage fell slightly short to 'pass referencing', never heard another w... See more
Company replied
Leaders are the property management company for my property in Tonbridge, and they are doing very well for me. I am very happy with their work. Now I consider buying another property in town and will... See more
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Tonbridge
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
133 High Street, TN9 1DH, Tonbridge, United Kingdom
4.5
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Poor handling of the sale process
Poor handling of the whole process. They lost my keys and blame it on me. They also have a very high staff turnover, which meant no one really followed up on the sales. Over-promising of the sale price and short selling time also seems to be the norm. I raised my concerns but the response was defensive.
January 6, 2023
Unprompted review
Reply from Leaders - Tonbridge
Dear customer,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Think twice about employing Leaders to manage your properties…
Leaders have managed two of my properties in Tonbridge for just over a year. While the service started in a satisfactory way, the last four months have been beyond awful.
From taking £1600 for a painting job that didn’t get organised in months, to not dealing with a broken shower door or leaks in the flat, I’ve been left completely shocked at how long they are willing to leave me with NO service. Not only have they continued to take the management fee each month, but they’ve also taken some fees twice - only rectified when I’ve gone through and checked my statements.
Think twice before you employ Leaders to manage your properties - you are likely to end up doing most of the work yourself and It will cost you.
November 22, 2022
Unprompted review
Reply from Leaders - Tonbridge
Dear Jess Powell,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Jules was absolutely brilliant at…
Jules was absolutely brilliant at helping us in the first steps of buying our first home. She fully understood our background and what we needed, and gave us support and advice as and when we needed it. We really valued her help and support! A real asset to your company!
September 30, 2022
Unprompted review
Reply from Leaders - Tonbridge
Dear Arianna
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Highly recommend Tonbridge Leaders
We've had a wonderful experience with Leaders Tonbridge who have helped us move into our first home. Molly was particularly lovely and so helpful, always answering any questions we had and showing us round the property several times before we moved in! She has also been very patient with all of our requests, and is a real asset to the Tonbridge Leaders team.
July 31, 2022
Unprompted review
Reply from Leaders - Tonbridge
Dear Lydia,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Leaders of the Letting Market
WE have been extremely pleased with Leaders Letting Agency in Tonbridge. They have been thorough, efficient and communicated with us regularly. I would definitely recommend them to anyone renting a property in the area
May 25, 2022
Unprompted review
Reply from Leaders - Tonbridge
Dear Simon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Really excellent service
Really excellent service. Thoroughly recommend. Jules was amazing
April 28, 2022
Unprompted review
Reply from Leaders - Tonbridge
Dear Stewart,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Not to be trusted
Leaders push their own profit agenda vs. what is in the best interest of landlord or tenant. Poor and misleading communication. Poor service and no attempt at service recovery when things went off track.
February 23, 2022
Unprompted review
Reply from Leaders - Tonbridge
Dear Susan
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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