Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
Company replied
312 High Street, CR0 1NG Croydon, GB
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Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
Company replied
Shannon from Croydon was very supportive and polite. She's a very approachable and answered all our questions. I highly recommend her. She's a good example to others.
Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !
Company replied
Calcum made the whole viewing process very easy. Great communication, no pressure, and he actually cared about finding the right fit for us. One of the most reliable agents we’ve dealt with. Highl... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

312 High Street, CR0 1NG, Croydon, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The tour with the lady Shannon was wonderful. She took her time to explain any questions I asked. So good .
It was really nice and very explanatory l
Shannon from Croydon was very supportive and polite. She's a very approachable and answered all our questions. I highly recommend her. She's a good example to others.
Being listened to attentively and very helpful.
Shannon was very helpful and efficient in the whole process.
Croydon branch.
Shannon from croydon. Amazing agent. So welcoming. Presented the house beautifully. Amazing person to have on your team.
I recently had the chance to view a property with Calum, and I must say, he was very kind and professional throughout the process. he took the time to answer all my questions and made sure I felt comfortable. I really appreciated his friendly approach and helpful attitude. Would definitely recommend him to anyone looking for a reliable estate agent!
I had a fantastic experience with Leaders Lettings in Croydon. The team were professional, responsive, and supportive throughout the entire process. I really appreciate the time and effort Calum put in to ensure everything ran smoothly. If you’re looking for a letting agency that provides great customer service and genuinely cares about its clients, I would highly recommend Leaders Croydon.
Went for a viewing today and was made to feel welcome and comfortable. Calum was informative and professional as well as being easy to talk to. Communication from Leaders has been great in terms of reminders and property information.
Shannon was very patient and welcoming. She did very well to assert the benefits of the property and ensured all questions were answered with clarity. Great representative
Shannon was very helpful today got all the info i needed very happy
I had a great experience. The young lady was professional and friendly. The viewing went smoothly.
Olu.
Shannon was lovely, showed me around the flat, had all information I wanted to know. Very nice experience!
Walked into the office and Shannon assisted me she was very love and polite and guided me to a studio property. Was extremely lovely and looming forward to renting with leaders.
Calum shanaon and Kyle are very gentle and kind while suggesting greats properties.
Calum was very friendly and helpful and answered all my questions about the property.
Had a very smooth viewing process all thanks to Calum! He was very professional and really went above and beyond with finding a home for us. I didn’t feel any pressure with asking questions and he’s very informative and really knows his field. Kudos to Leaders for having a staff like him.
Calum was really responsive to our messages and goes above and beyond in assisting us. We had a really good experience looking for a new home with Calum.
A smooth and positive experience from beginning to end. Great communication, helpful advice, and a professional approach throughout. Highly recommended.
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