Review was initially a 1 star due to 2 reasons, firstly a failure to deliver a promise of providing a product on pre-order. Not sure how or why but they never made enough stock for pre orders... Sec... See more
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Review summary
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Reviews shaping this summary
Though I have yet to receive my package, I find the look of your website quite appealing and captivating enough to make anyone find interest in making your products a gift or their comfort. And though... See more
I ordered a unicorn and a dragon light, and they are the cutest lights ever! You just slap them and they change colors — hahaha! My sister and I really love them. I placed my order on the 3rd of Nove... See more
All products arrived and look exactly as I expected. They work well, and I am happy with them so far. The team also responded very quickly and was really helpful when I contacted them via their info e... See more
Company details
Written by the company
✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.
Contact info
United States
- info@huggwaii.com
- huggwaii.com
3.8
Great
129 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brown Cows and excellent customer service
Ordered 2 Brown Cows. They are soft and cute and everything the description of the product promises. Very satisfied with the purchase. I will buy their product again!
I had the best customer service experience! Prompt and polite! (Had a little hiccup about the weight pouch. )
April 22, 2026
Unprompted review
Customer service support was fast.
Customer service support was fast.
I was worried about it being a scam site but it's not. My cow was delivered and he exceeded my expectations! He's super soft and cute. Being weighted is awesome. I love it beyond words.!! Definitely buy one, you won't regret it!!
April 26, 2026
Unprompted review
After a week delay due to a restock im…
After a week delay due to a restock I'm pleased to announced my brown cow aka Peter named after my dad has arrived!
Very fast shipping and great service.
7 days.
Thank you so much.
April 27, 2026
Unprompted review
VERY FAST SHIPPING!!
VERY FAST SHIPPING!!
The Cappaber was such a Great Surprise for my son! NOW, THE WHOLE FAMILY WANTS THEIR OWN!!
April 20, 2026
Unprompted review
Poor quality
Poor quality. Looks like it’s sleek and stylish from the website but it’s just temu rubbish. When I tried to return it I was offered partial refund or to ship it back to china. I wouldn’t recommend
April 8, 2026
Unprompted review
Reply from Huggwaii
Hi Hector,
Thank you for sharing your experience, and we're truly sorry our product didn't meet your expectations.
Regarding your return request — our return address in China is clearly listed on our website, and we always accept returns. However, we understand that international return shipping can be expensive and inconvenient. That's why our team sometimes offers a partial refund as a kind alternative, hoping to save you the trouble and cost.
But if there is a genuine quality issue, we want to make it right for you. Unfortunately we can’t locate your order from the information here. Could you please send us your order number or email address via private message?
We're truly sorry for the frustration and hope you'll give us a chance to fix this.
Best regards
This company seems to be a scam
This company seems to be a scam. My order HG#112538, was made on March 1st. It came from China and arrived to US after customs on March 9th. Since then the package has been stuck with Yanwen Delivery in this status: Franklin Park IL US] Parcel departed from Facility. I wrote almost everyday with Huggwaii customer service, but only excuses and delays. I am asking for a refund, this will confirm me if the company is a scam or not.
March 18, 2026
Unprompted review
Reply from Huggwaii
Hi Andres Hernandez,
Thank you for your honest feedback, and we’re truly sorry for the problem.
First and foremost, we are a legitimate company, and we take all customer concerns very seriously. We want to address your specific situation clearly:
Your order was shipped on time. Order HG#112538 was placed on March 1st and shipped promptly. When a package stops updating after being handed over to a local carrier, we must follow the carrier’s procedure to locate it. Our customer service team provided updates based on the information we received from the logistics provider.
We understand that waiting is frustrating, but we were not making excuses—we were waiting for the carrier’s investigation results, just as we explained. We are actively following up with the carrier.
We have already requested the carrier to investigate the current whereabouts of this package. If the carrier is able to locate it, the parcel will continue its normal transit to your address.
If the package is confirmed lost, we will resolve it immediately.
Once the carrier confirms the package as lost, we will provide you with a full refund or a free replacement – whichever you prefer.
Thank you for your patience, and we appreciate the opportunity to resolve this matter properly.
Best regards
I haven't received a confirmation Mail …but fixed
I haven't received a confirmation Mail for shipping ,10 days now.
Any update about my order Order HG#112935 never came.
Attempted to contact them through their official support email and my message was bounced back.
Update : they showed up and send the first part of the order. Because some of them were out of stock.
Possibly it's not a scam .
I LL update again when I LL receive the items
Final update : I received both parts of the order and they're very cute. The delivery time was fast enough after the shipping.
I recommend it, just be patient and don't hesitate to insist if there are delays
March 13, 2026
Unprompted review
Reply from Huggwaii
Hi Xanthoula Paraschidou,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
Our customer service team routinely processes emails in the order they are received, and we will reply to your email as soon as possible. Due to a recent increase in orders, the volume of emails has increased, which may have slowed our response time. We apologize again for any inconvenience caused.
We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.
Best regards
Great Customer Service
I purchased the frog and intended to send it to my niece, but found out she hated frogs and was scared of them! So I reached out to the Huggwaii team to try and cancel my order. They were so great about trying to get the order canceled and it was in transit! But they made it happen and they followed through and even informed me when to let me know when I could expect my refund. Now that’s Customer Service! Great team and great follow up all the way to refund. 5⭐️⭐️⭐️⭐️⭐️
February 2, 2026
Unprompted review
Customer service gave up
Ordered a sleeping capybara breathing companion with sound LED night light. After about about 3 weeks of use, the device stopped working unless it's plugged in to a power source. Wrote to them with a video showing the problem and they replied promptly arranging to sent me a replacement unit. That arrived 2 weeks later but didn't work from day 1 (zero response other than showing a charging light when plugged-in). I wrote to them on this and they asked me to press some buttons which didn't work at all. Replied that I tried what they suggested but it didn't work. There was no reply. Sent them 4 emails over a course of 6-7 weeks but I've received zero response, just like the unit they sent as a replacement. Date of experience was from my last email.
January 19, 2026
Unprompted review
Reply from Huggwaii
Hi Simon,
We’re so sorry for the issues you experienced, We truly appreciate your feedback and will use it to improve our customer service. Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. Thanks for your patience and for bringing this to our attention.
Best regards,
Item not delivered, and constant excuses about why they cannot refund.
We ordered an item as a Christmas present. Once tracking information showed it became evident that once it reached the UK it would be delivered by EVRI who are the only delivery company who do not deliver to our home address. We contacted Huggwaii and asked for the parcel to be redirected to a work address, which they said they could not do. As expected, EVRI did not deliver and initiated a "return to sender". Tracking showed that it was returned to Client 7 days later. We requested a refund, and got a reply saying that they would process this. However another reply the following day saying that as we were an "international" customer, they could not offer a refund. Only a re-delivery. We explained that we no longer needed the item as we had needed to buy an alternative Christmas gift as this one hadn't been delivered, however they then said that they could not process a refund because the item had not been returned to them by the delivery company. I sent them screenshots of the tracking page from their own website, showing that the item had been returned to them, and they responded again, to say that they could not process a refund, as the EVRI tracking showed that we had refused to accept the delivery (the option that the EVRI driver uses, as there is no option to select "Cannot get to the address due to 10 month road closure). A month on, tracking shows that it has been returned to them, and every time I contact them to say that we would like a refund, we no longer need an item, I continue to get excuses about why they cannot refund us. Very poor customer service, and I highly recommend any potential customers avoid them.
January 16, 2026
Unprompted review
Reply from Huggwaii
Hi Kate Butcher,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment you’ve felt throughout this process. We understand how important timely delivery is, especially for a Christmas gift, and we deeply regret that we were unable to meet your expectations.
To clarify the situation and keep you fully informed:
Address Changes After Shipment: Once a package has been dispatched, we are unable to modify the delivery address. This is a limitation of the logistics system, and we do state this in our Shipping Policy to help set expectations. We can only change addresses before an order is shipped.
Return Process & Refund Eligibility: When a delivery attempt fails, the parcel is typically held at the carrier’s local depot or return center—not immediately sent back to our warehouse. That is the reason why we are unable to process a refund.
Current Status & Follow-Up: We have been actively tracking this parcel with carrier. According to their latest update, the item has not yet been checked into their returns processing center. Once it is received and processed by their returns team, it will be arrange to redeliver to you.
Next Steps Once Returned: As soon as the parcel is physically returned to our warehouse and scanned into our system, we will immediately contact you to arrange either a redelivery to an address of your choice.
We understand that this has been a lengthy and unsatisfactory experience, and we apologize for any communication that may have seemed unclear or unhelpful. We are committed to resolving this for you as fairly and quickly as possible.
Thank you for your patience. We truly hope to restore your trust in our service. If you have any questions, please feel free to contact us.
Sincerely,
SCAM - Return costs more than the item!
Order #HG108141. I received a terrible product, completely different from the website description. I asked for a refund and they are forcing me to ship it back to CHINA at my own expense (which costs more than the item itself!). This is a trap to avoid refunding customers. They hide the Chinese address until you ask for a return. I want my money back immediately!
January 3, 2026
Unprompted review
Reply from Huggwaii
Hi Francesco Gualtieri,
Thank you for sharing your feedback, and we sincerely apologize that our product did not meet your expectations. We understand how frustrating the return process can feel, especially when shipping costs are involved.
We have reviewed your order (#HG108141). Our policy states that for returns due to personal preference or the item not being as expected—when there is no functional defect—the customer is responsible for the return shipping cost to our warehouse. This helps us keep prices affordable for all our customers worldwide.
We take your comment about the product not matching the description very seriously. To help us investigate this thoroughly and assist you better, could you please share a few photos or more details about the item via direct message or email? This will allow us to:
Confirm whether there was a discrepancy in the product description on our end and better understand the issue to provide clearer guidance
Explore a suitable solution if there is indeed a significant error in the listing. We never intend to make returns difficult. Our return address is clearly listed in the Return & Refund Policy section on our website, which is accessible at all times. We understand that this information may sometimes be overlooked during the shopping or return process.
our satisfaction matters to us, and we truly hope we can work together toward a resolution.
Best regards,
Great product and great team
Product arrived on time. Great customer service and friendly interactions.
December 25, 2025
Unprompted review
Light didn't work
Light didn't work. Was given the run around when trying to get a new one or my money back. I finally gave up, wasted too much time on it.
January 5, 2026
Unprompted review
Reply from Huggwaii
Hi Denise Peres Marx,
Thank you for your feedback.
We understand your disappointment with the product and the difficulties you encountered while seeking support. Since your order was received quite some time ago, it does fall outside our standard return and refund window. Our usual processing standards are indeed limited for situations exceeding the standard after-sales period. However, we notice that you said you also expressed your understanding of this situation at your first mail, which makes us even more eager to find a solution together.
Our support team has been actively reviewing your communication records to better understand the issue and identify a suitable solution. Our conversation is still ongoing, and we remain committed to working with you toward a resolution.
If you have any further questions or need additional assistance, please feel free to reach out to us anytime. We are here to help.
Thank you again for your patience and understanding.
Best regards
Axolottl, duck with flower, highland cow
Bought 3 of these as Christmas presents for a 7, 8, and 36 or old. I got the axoloty, duck with flower on head and the highland cow. They all loved them. The younger two gufts I had them customized with their names and when they saw that they got the biggest smile. Great product.
December 25, 2025
Unprompted review
Fast shipping
Fast shipping , a sale price and my granddaughters loved them to the point the 2 yr old took her bunny to bed rather than her Peppa pig!
December 26, 2025
Unprompted review
Can't reach Customer Support
I can't reach anyone to check on my order. The email address support at huggwaii.com bounces back. My package is supposed to arrive for Christmas but has been sitting in a "sorting facility" in my city for a week now (according to the tracking from the Chinese carrier). It looks cute but I have no idea if I've lost my money here!
December 19, 2025
Unprompted review
Reply from Huggwaii
Dear Raj R,
We truly apologize for the frustration and uncertainty you’ve been feeling.
Our official customer service email is info@huggwaii.com, and we wonder if there might have been a small mix-up with the email address you used to reach out? If you could kindly double-check that, we’d be incredibly grateful.
Please don’t hesitate to contact us again at info@huggwaii.com—this time, if you could include your order number, our team will jump right on resolving your order status for you.
Thank you for your patience and understanding. We hope to make this right for you soon.
Best regards,
The cutest lights out there!
I ordered a unicorn and a dragon light, and they are the cutest lights ever! You just slap them and they change colors — hahaha! My sister and I really love them.
I placed my order on the 3rd of November, and it arrived on the 28th. At first, I thought it was a scam page, since 11 days had passed and I still hadn’t received any tracking information. Then they sent an email asking for a review, and I told them I hadn’t received anything yet. They responded immediately and arranged a shipment from the factory straight to my home, since they didn’t have the products in stock and that's what was taking them so long. It took a while, but it arrived!
November 29, 2025
Unprompted review
The Capybaras are adorable
The Capybaras are adorable. The snoring feature is hilarious!!
November 18, 2025
Unprompted review
When I received my order
When I received my order, my grand and grand, grand was here. When they saw the Huggwaii, they were so excited and they are so pretty; I order two more.
November 17, 2025
Unprompted review
I have not yet received my order and…
I have not yet received my order and never got a shipping confirmation.
November 16, 2025
Unprompted review
Reply from Huggwaii
Hi Betsy Thomsen,
Thanks for sharing your thoughts.
Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.
Best regards,
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