Hamptons  Reviews 1,662

Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs

Patryk is our Property Manager, and is very helpful and always is there to help. Recently we had an issue with an appliance and the problem was solved within the same day, we could not be grateful enough for Patryk's help.

Rented for 18 months from Hamptons, they were rarely involved but upon checkout suggested several times I use their £300 cleaning service which I refused.(as if their cleaners are the only ones who can clean...and a 1 bed flat too!)
Upon further contact they have charged me £300 even though I used a professional (for £100) who has cleaned my flat weekly for 18 months.
they were not helpful in speaking with the Landlord either with Joe Lewis being rather silent when my landlord was being unfair with his decision on the check-out.
They were very demanding with viewings and set up a WhatsApp which was annoying - I obliged and within 1 day the flat was rented out, its interesting how this estate agents expect that flexibility is a one way street...
I would not recommend Hamptons due to the above and the opportunistic cleaning fee.
to the deposit scheme I go.

Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.

Hamptons have been the letting and managing agent for our studio flat in Kensington for 17 years, they have always been very focused, helpful and attentive. They have overseen the change over of tenants smoothly and swiftly, as well as any re-decorating and building works. I cannot rate the service too highly especially the staff who are currently managing the flat for us at the moment.

Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.

We have let a property for some years with the support of Hamptons. They have been helpful and proactive throughout that time. 18 months ago, we asked Hamptons to undertake full management of the letting. They have excelled both in finding a good tenant and, subsequently, in assiduously managing the letting. They have been particularly helpful over the introduction of the new letting regime. Nikki Cullen, who is our property manager, has been attentive and punctilious throughout.

I have always been well looked after by Hamptons, especially by Lucy Desborough. The service has always been very prompt and immediate.

Danish Ashraf assisted me and he was really helpful and super kind!!!! g

He was really kind and helpful !!!!

I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.

I rented my property through them and remained in contact throughout my tenancy, including during a prolonged and serious noise issue from a neighbouring flat. Despite repeated complaints over many months, communication was largely limited to messages being passed back and forth, with no clear ownership or meaningful resolution.

What was particularly frustrating was the inconsistent and ultimately unreliable information provided. I was given timelines indicating that the issue would be resolved (including expected vacation dates for the neighbouring tenants), which I relied on when making decisions about my tenancy, including renewal and when to move out. These timelines did not materialise, and I ended up remaining in the property longer than I otherwise would have.

At one stage, I was even told that “there is not much we’re able to do,” which is not what you expect from an onsite agent in a situation that had been ongoing for such a long time.

As the situation remained unresolved, I was left with no option but to escalate matters externally, including involving the council and, on occasion, the police. I also incurred additional costs having to stay elsewhere during particularly disruptive periods.

After prolonged back-and-forth on these issues, I completed Hamptons’ full complaints process; however, this did not lead to any meaningful resolution or change in how the matter was handled.

Overall, this experience highlights a lack of accountability, poor communication, and an inability to manage ongoing tenant issues effectively. I would strongly advise others to think carefully before renting through Hamptons, particularly if you expect proactive management or support when problems arise.

I have had my property on the market for 9 weeks with Stanmore Hamptons I have had one phone call from them to arrange a viewing and one phone call to find out what the service charge covers. Apart from that I have had no more viewings and no contact from anyone in the Hamptons office. I now want to end the 12 week contract with them and they are telling me as a goodwill gesture they will let me out of the contract in 21 days rather than 28 days!!!. I would highly recommend you not to use them as they are useless and they try to tell me they have kept in contact with me. What a joke!!!

Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.

Every concern we raised was handled promptly and efficiently, which made a huge difference and gave us real peace of mind. It’s rare to find someone so reliable and genuinely helpful in this role. We’re very grateful for all the support and would highly recommend them to any tenants or landlords looking for a great property manager.

We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.

The level of service through out was absolutely excellent! I can’t recommend them enough

Nikki Cullens has been my Property Manager for the last two years and has been by far the best I have dealt with since early 2019 when I rented my current flat in Tunbridge Wells through Hamptons.
Apart from being exceptionally pleasant, courteous and friendly whenever I called her she has also proved to be particularly efficient and responsive, an outstanding organiser, coordinator and problem solver. Most issues were resolved swiftly and communications as to progress were always timely and informative.
It has been a real pleasure to deal with Ms Cullens. I have no doubt that she’ll go far in her career and I highly recommend her. Thank you Nikki.

Signed: Frederick Ross

Very responsive and very helpful with any of my inquiries or requests. Especially working with Danish has been a pleasure.

Big thanks to Nikki Cullen who has been my Property Manager for a few years now and during that time has been proactive and reliable meaning I rarely need to get involved which for any landlord is exactly what you want. Issues are dealt with swiftly and I always have complete confidence that my property is in safe hands.

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!