While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
About GIBBON Slacklines GIBBON Slacklines was founded in 2007 in Stuttgart and has developed into one of the leading global brands for balance sports, movement culture and modern training equipment. The company began as a small group of Slackline enthusiasts and has grown into an international team with a clear mission. We want to make balance training accessible to everyone. This includes beginners, families, athletes, physiotherapists and urban sports communities. At GIBBON we believe that movement should feel playful, safe and inclusive. Our well known products such as the classic GIBBON Slackline and the multifunctional SLACKBOARD are created to inspire joy, support long term performance and promote physical wellbeing. Whether it is balance training, rehabilitation, freestyle tricks or mindful movement, our equipment helps people explore new forms of motion and connect with their bodies. We stand for quality, customer care and continuous innovation. Every product goes through strict safety standards and ongoing testing. We improve our products with the help of feedback from our global community. As a small but very dedicated team, we value direct and honest communication with our customers. All orders come with a 30 day money back guarantee, and we aim to respond quickly and personally, even during busy periods like holiday seasons. Today GIBBON products are used in more than forty countries, in schools, sports clubs, physiotherapy practices and private homes. We are proud to support people of all ages as they build strength, confidence and balance step by step. Move. Train. Play - with GIBBON.
Parler Strasse 6, 70192, Stuttgart, Germany
3.1
25 reviews
Replied to 72% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I accidentally used the wrong card to make my purchase during a sale. I contacted support and they said to just cancel and reorder, but when I did that the board I wanted was sold out. I called customer service and she actually went and physically found the board for me. Great company
I purchased this board to help me strengthen my right glute and right foot that was surgically repaired. The board is very well made and solid. I’ve been using it for about a month now and my strength level and balance have increased noticeably. I had some questions and the company got back to me in a day with a solution. This is a great purchase and has made a huge difference. I noticed improvements in my strength and balance in a couple of days. I am 68 and the slack helped me immensely.
Reply from GIBBON Slacklines
Hello Analisa,
Thank you so much for sharing your inspiring story with us! We’re so glad we could help answer your questions. Wishing you all the best!
— The GIBBON Team
They ignore emails. All I want is a VAT receipt which is a legal requirement and it also states on FAQs that VAT is included. To start with just wanted to know why and were difficult and now just ignore me. Would'nt advise buying from them.
This company will not answer emails for failed orders,
It is unfortunate I need to resort to writing a poor review for Gibbon but have lost any faith in them resolving my issue.
I ordered the slackline board plus with 2 lines but was sent a standard single slackline board. This was a christmas present so was very disappointed. I have sent 6 emails to both USA and UK with no answer.
Andy
Really disappointed. Gave one of these for Christmas, it had arrived on time but one of these lines was slacker than the other. When we inspected it we found a broken clip. Been trying to email the store since and about 5 emails have all been bounced back and there’s no other way to communicate with the company. Avoid.
Nothing but pure scam. Ordered November 30. 15 days latter still nothing: No goods, no shipping mail. In one of the reviews below they stated the have shipped all orders from 1st december. Well might be but then they do not ship in chronological order as in my calender the 30. Nov is before 1. Dec.
In addition they claim to be overwhelmed by the orders but still almost everything is on sale and listed on stock. They directly went from Black Friday sale to Christmas sale. But what serious company would start a second sale campain if they are not even able to ship the goods from the previous one? Thus they have proofen themselves as pure scammers.
Reply from GIBBON Slacklines
Hi Marc,
thank you for taking the time to share your first experience on Trustpilot. We fully understand how disappointing and frustrating it is to wait for an order without receiving any information, and we sincerely apologise for this.
According to our warehouse records, an order under the first name Marc was dispatched on December 3rd. As we do not want to share any personal details publicly, we kindly ask you to contact us directly at support@gibbon.shop. This will allow us to check your specific order, provide you with the shipping details, or quickly resolve the issue if something went wrong.
To clarify our promotions transparently: our products were and still are in stock. The delays were not caused by a lack of inventory, but by a very high number of orders within a short period of time. As our SLACKBOARD sets are individually configurable, the packing process is more complex than for standardised products and cannot be accelerated indefinitely.
Please reach out to us directly so we can take care of your request personally and as quickly as possible.
— The GIBBON Team
I ordered a board on the 2nd of december, in the mail it said due to high workloads the shipment may take 5-6 working days. Now its been 8 days, and still nothing sent,
It is a christmas gift for my 6 year old autistic daugther, and if i cant have it in time for christmas i dont want it, then i need my money back so i can buy her another gift in time for christmas so the christmas will not be a complet disaster.
Reply from GIBBON Slacklines
Hej fru Ekelund,
vi er oprigtigt kede af den bekymring og stress, som forsinkelsen har forårsaget — især når produktet er en julegave til din datter. Vi forstår fuldt ud, hvor vigtigt det er, at gaven når frem til tiden, og vi undskylder mange gange for ulejligheden.
På grund af et usædvanligt højt antal ordrer i forbindelse med Black Friday og julehandlen har vores levering desværre været langsommere end normalt. Vi kan dog bekræfte, at alle ordrer afgivet den 2. december er blevet afsendt, og at du har modtaget en forsendelsesbekræftelse med tracking. Vi anbefaler venligst, at du også tjekker din spam- eller uønsket mail-mappe, da beskeder nogle gange ender dér.
Hvis boardet mod forventning ikke når frem i tide, og du i stedet ønsker en tilbagebetaling, er du meget velkommen til at kontakte os på support@gibbon.shop, så hjælper vi dig med det samme. Din tryghed og tilfredshed er meget vigtig for os.
Vi håber oprigtigt, at SLACKBOARD når frem i tide, og at din datter vil få stor glæde af det.
Vi ønsker dig og din familie en glædelig jul.
— GIBBON Teamet
Ordered from the USA website on 12/1/25. They claim they ship 75+% of orders either same day or next day. A week later nothing has happened. No tracking info, no Email, nothing. Are they still in business?
UPDATE: 12/11/25
About 8 days after I ordered I received a (bulk) Email from Gibbon stating that they had been overwhelmed with orders and that they were processing them as fast as possible. Three days later I did receive my order. I'll dock them two stars for lousy communication and unfilled delivery promises but they did come through.
Reply from GIBBON Slacklines
Hi Sheldon,
Thank you for your review, and we’re truly sorry for the frustration and lack of communication you’ve experienced. We completely understand how it can feel when an order shows no movement — especially when it’s already been a week.
We want to reassure you that all orders from December 1st have now been dispatched, so we kindly wanted to ask whether you have since received any updates or tracking information. If not, please let us know so we can look into it immediately.
As a small business, we were unexpectedly overwhelmed by the Black Friday rush and the early Christmas shopping wave. This caused delays in both shipping and customer communication, and we sincerely apologise for the inconvenience this caused. Our team is working all day to wrap up all orders as fast as possible.
— The GIBBON Team
2 boards ordered on 28th November with payment already taken but no notification of shipping even though the website and order confirmation email state 1-3 business days.
I have emailed 3 times and contacted their CEO on LinkedIn as there's no other people listed in the business.
it has been 7 calendar days at the time of writing and no response
Update, I have received communication and the shipment is on its way with tracking information. it should arrive this Thursday, 11th December
Reply from GIBBON Slacklines
Hi Mr. Rotherham,
Thank you for taking the time to update your review, and for your patience during this stressful experience. We sincerely apologise for the lack of communication and the delay in shipping your order — this is not the experience we aim to provide.
As a small team, we were unexpectedly overwhelmed by the Black Friday surge and early Christmas demand, which unfortunately slowed down both our dispatch times and our ability to respond as quickly as usual. That said, you absolutely deserved clearer updates, and we’re sorry for the frustration this caused.
We’re relieved to hear that you have now received the tracking information and that your shipment is on its way. We hope the boards arrive safely this Thursday and that you enjoy them once they are in use.
If you need anything else or have further questions, please don’t hesitate to reach out. Thank you again for your understanding and for giving us the chance to make this right.
— The GIBBON Team
I'm still waiting on my item being dispatched to the UK. I placed an order on the 1st December. I was advised my item would be dispatched within 1 to 3 days. It's now the 5th December and my board has still not been dispatched. Delivery is up to 14 business days to the UK and the board is a Christmas present from my son. At this rate I'm really worried the item will not be delivered in time. I emailed yesterday morning but I'm yet to have a reply.
Update. It's the 8th December and I've finally had confirmation that the order has dispatched. Fingers crossed it arrives soon. I'll update once received
Update. Item received within 5 days of dispatch. The box was very beaten up and open but I don't think anything was missing and not sellers fault. I'll update after Christmas if the board is not as robust as expected
Reply from GIBBON Slacklines
Hi Miss Lee,
Thank you so much for your patience and for taking the time to update your review. We truly understand how important it is for your son’s Christmas present to arrive on time, and we’re very sorry for the delay and the worry it has caused.
As a small business, we were extremely overwhelmed by the Black Friday period and the early Christmas rush this year. Our team has been working at full speed with all available resources to wrap up and dispatch every order as quickly as possible. We’re relieved to hear that your parcel has now been shipped, and we hope it arrives with you very soon.
Thank you again for your understanding and support. 💛
— The GIBBON Team
Great product with loads of fun for the whole family!
It's currently set up in our livingroom and everyone entering automatically uses it for some time.
Great for core balance and as it's pretty low, both the kids (6&8) and the grandparents can give it a try without injuries.
They also have one at the gym, and it's still alive there, so it should be great quality. However, the quality received was really poor and it was hard to get any response from customer service. When they did respond, they solved the issue wel, so happy customer here.
Reply from GIBBON Slacklines
Hello Miranda / Ty Berretty,
thank you for taking the time to share your feedback and I’m truly sorry for the frustration this situation has caused.
We’re happy to hear you like the product, but it’s disappointing to learn that the quality of the item you received didn’t meet expectations and that you weren’t able to reach us right away. We are a small team, and during the Black Friday period our response times were slower than usual but that’s an explanation, not an excuse. You deserve timely support.
Please rest assured that every order is covered by our 30-day money-back guarantee, based on the date you first contacted us. Our support team is always here to help, and the fastest way to reach us is at support@gibbon.shop
. Our social media administrator cannot process service requests, which is why your message may not have been handled there.
If you send us a short note with your order number, we will take care of this for you immediately — whether that’s a replacement or a refund.
Thank you for your patience, and again, our sincere apologies for the inconvenience.
Warm regards,
The GIBBON Team
Board is splitting apart after just a few minutes of use. My weight is well below the specified maximum.
No replies after contacting through their website.
Update given their reply below: I contacted them 3 times through the website, and on Facebook messenger. They haven't replied to a single message in 2+ months.
Reply from GIBBON Slacklines
Hi George,
We’re very sorry for the trouble you’ve experienced with your board and for the frustration caused by not receiving a response so far. Your board should definitely not split after just a few minutes of use, especially within the stated weight limit.
Please contact us directly at support@gibbon.shop
with your order number and a photo of the damage, so we can arrange a new product for you as quickly as possible.
We sincerely apologise for the inconvenience and are willing to do everything we can to make this right for you.
— The GIBBON Team
The GIBBON Giboard Set de-laminated after 2 days and i have message them 4 times and still they have not got back to me.
It is unusable and broken.
They have never even contacted me
Do you not use this website !!
Reply from GIBBON Slacklines
Hi Gordon,
We’re very sorry to hear that your GIBBON Giboard set de-laminated after only two days of use and that you haven’t received a response yet. This is absolutely not the experience we want for our customers, and we fully understand your frustration.
Please contact us directly at support@gibbon.shop
so we can take care of this for you as quickly as possible.
Kindly include:
- Your order number
- Your full name
- Your country
- A short recap of the problem (and a photo if possible)
With this information, we can immediately review your case and arrange either a refund or a replacement, depending on what works best for you.
Again, our sincere apologies for the inconvenience — we’re committed to making this right.
— The GIBBON Team
No help on the help-chat. The dont know there own website, and won't give promotioncode as promised!!!
Reply from GIBBON Slacklines
Thank you for your feedback and for taking the time to share your experience.
We are very sorry that you did not receive the help you needed in the help chat and that there was confusion about our website and a promised promotion code. This is not the experience we want to create for our customers.
Our AI chat on the website is mainly designed as a guide and cannot handle refund request. For these cases our support team is the right contact.
Please write to us at support@gibbon.shop and mention that you wrote this review on Trustpilot. Include your order details and, if possible, any information about the promised promotion code. We will check this and do our best to find a fair solution for you.
Thank you again for bringing this to our attention.
Ordered one month ago and never got the product. No after sales service, they took my money. Real thief. Do not buy there. This website is a scam
Reply from GIBBON Slacklines
Hi Julie,
thank you for your feedback and I am very sorry for the experience you describe. I completely understand how frustrating it is when you are waiting for a product and feel like you are not getting any support.
I have checked our shipping system and your delivery is currently marked as successfully delivered on January 21. Sometimes parcels are handed to neighbours, or delivered to a local pickup point.
Please contact us at support@gibbon.shop, we can immediately investigate the shipment with the carrier.
We take your concern very seriously and we want to make sure you either receive your product or get your money back.
Paid - but no info, and no answer and no shipping of order.
Tried several mails, contactform on homepage and tried chat - no answering after order and payment.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
