Airport Valet Parking and servicing Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and promptness, noting quick transfers to and from the airport. Many highlight the staff as friendly, helpful, and professional, often going above and beyond. Reviewers also appreciate the convenient location, a short drive from the airport, and the excellent value for money. However, some customers noted occasional issues with transfer times, experiencing longer waits or delays that sometimes caused stress. A few people also mentioned inconsistent communication, like drivers not checking flight details or perceived unprofessional conduct, such as expecting tips.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the professionalism, friendliness,... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the team's friendliness,... See more

Location

People report positive experiences with the location, finding it easy to book and navigate to, with secure... See more

Delivery service

Customers had positive experiences with delivery service, often praising the promptness and efficiency of... See more

Price

Reviewers highlight positive aspects of price, consistently finding it to be very cheap and sensible for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication. On arrival called then number provided, the driver arrived within 5 minutes. On return the driver rang me whilst we were waiting for luggage to arrive to say he was waiting for us... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, easy booking system and great information supplied. Very safe parking area and although we arrived early due to travelling from Cornwall to Gatwick, one phone call... See more

Rated 5 out of 5 stars

Very well organised, communication was amazing we had a call the morning of asking what time we’d be arriving and then again just before arrival time to check everything was okay. No hassle with leavi... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish. Arrived and there was someone waiting to take us straight to the airport. On arrival back from holiday we were slightly delayed and they were calling me for pick... See more

Company replied


Company details

  1. Parking Lot

Written by the company

We offer Park and Ride service for passengers travelling from Gatwick Airport. We can also service and do maintenance on your car while you away. Transfers are always free with Parking and servicing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(248)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great park and ride option

Excellent service don’t be put off that it seems a little different from other park ups. The staff are friendly and the service is very good. Also fantastic value for money I will be using again for definate.

June 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Good service and great price

The process of booking, dropping the car off and returning was very quick and easy. The attendant was helpful and efficient. The journey to Gatwick South in the minibus was a little longer than from some other sites but they were also the cheapest when I was looking to book. The driver arrived just a few minutes after we collected our baggage making the return trip very efficient

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

1st Class . Great service 👏

A very professional company 👏.
Getting to the airport 🛫 can be stressful 😫 you always worry 😟, will the cab 🚖 arrive ontime. These guys take the stress out of this. 100% my go too taxi firm. Thanks again team.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Easy park n ride to and from airport

3rd time I've used them so easy get to them park they then take you to airport drop you fly. Come back ring them once you've got luggage 20 mins and they pick you up. Very good service I won't use anyone else

June 4, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you very much, look forward to see you again soon

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Rated 5 out of 5 stars

Great service…

We have used valet parking at Gatwick North many times and thought it’s about time I left a review, booking on line is easy, on arrival to the valet parking our car was photographed and number plate recognised, staff were ready to take our keys although it was busy. Within a few minutes we were on our way to the short walk across to the airport. On our return the car has always been ready in the car park, we have never had to wait to collect our keys but maybe we have just been lucky. We prefer to book valet parking rather than getting a taxi, much easier.

May 30, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Sorry mrs Ann thank you for your 5star review however I think you have the wrong company as we don’t do meet and greet at Gatwick airport.

Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service.
Was ready to take us to airport as soon as we arrived and within 5 minutes of picking bags up on return they was there to pick us up.
Will use again next year.

June 5, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you very much

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Rated 5 out of 5 stars

Exceptional service!

Exceptional service!! Everything from start to finish was smooth, I cannot fault this company and will definitely be using them for all my future Gatwick parking needs.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

good company

I’ve used this company on and off in my travels in the last year and a half the stuff always friendly vehicle is always on time picking up and dropping off. I would highly recommend this company has been a turnover in staff but at present moment I haven’t had any problems as of yet.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

brilliant service

brilliant service, on time for pick up and drop off, super friendly and good conversation 👌 thank you for your help .

June 1, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you for your review and you are welcome

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5/5 – Excellent Service and Convenient Location

I recently used AVPS car park for a week and was very impressed with the whole experience. Booking online was quick and easy, and I received clear instructions by email.

The car park was easy to find and just 15 min from airport. There was plenty of space, and I felt confident leaving my car there as the area was clean, well-lit, and secure with 24/7 CCTV.

Staff were friendly and helpful, especially when I had a question about my return flight being delayed—they reassured me there would be no problem with a late pick-up.

Overall, a hassle-free and smooth experience. I’ll definitely use this car park again for future trips!

May 30, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you very much, look forward to see you again in the near future

Rated 5 out of 5 stars

Good communication

Good communication
Good price
I'm very happy with the parking service

June 8, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you very much

Rated 5 out of 5 stars

My first time using this company as I…

My first time using this company as I usually use meet&greet the overall experience was first class no problem in finding the place also on return they were there to pick me up as soon as was ready no hesitation in using them again.

June 8, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you Steven

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Rated 5 out of 5 stars

Great car park near the airport

Only a few minutes away from the airport. Driver was very polite and gave us a clear instructions on how to contact the car park on our return. The best thing was that the bus was waiting for us at the airport when we landed. Thank you so much.

May 24, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you ;)

Rated 5 out of 5 stars

Super easy access to the parking

Super easy access to the parking. Very friendly team. They were just on time for me. Quick service

June 2, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you Celia, just how we do things ;)

Rated 5 out of 5 stars

Excellent service

Very pleased with this company, arrived at the site and was quickly transferred to the airport in a clean transit bus.
On pickup the driver was waiting for me when I finally cleared customs. Very efficient and polite staff, my car was carefully looked after.
I aim to use them again when I fly out from Gatwick next time

May 30, 2025
Unprompted review
Airport Valet Parking and servicing logo

Reply from Airport Valet Parking and servicing

Thank you and look forward to see you again

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