Official Gatwick Airport Parking Reviews 19,817

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,029 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of the online booking process, finding it straightforward to select options and receive necessary information. The service is frequently described as amazing and hassle-free, with many appreciating the convenience of being close to the terminal and the efficiency of the drop-off and pick-up procedures. Reviewers highlight the excellent user experience, noting easy entry and exit systems, regular and efficient shuttle buses, and well-organized parking areas. However, some customers also noted issues with pricing discrepancies, reporting different costs for the same parking period when viewed on different devices. A few other people also felt that signage, particularly for exiting or finding valet parking, could be improved, leading to confusion or difficulty in locating their destination. There were also occasional reports of difficulty finding parking spaces in certain areas and concerns about the lack of clear indicators for car location in mid-stay parking.

What people talk about most

Location

Clients share positive opinions on location, frequently highlighting the ease of finding parking and the... See more

Service

Consumers find service to be positive, with many reviewers describing it as an amazing, stress-free, and... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as quick, easy, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service easy to use,... See more

Price

Customers had ambiguous experiences with price, with some finding it to be good value, even describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was easy to book online and the different options for parking clear to choose from. We booked Short stay and it was so convenient being close to terminal took minutes to park and unload to bein... See more

Company replied

Rated 5 out of 5 stars

Directions easy, easy drop off with short walk to departures, Return journey just as easy, straight out airport into parking reception then to car so quick and easy. Not sure how expensive it is... See more

Company replied

Rated 5 out of 5 stars

An amazing service from beginning to the end. Booking online is easy, although I was sad to see that the offer's section was no longer available. But on arrival, it was easily sign posted where we nee... See more

Company replied

Rated 5 out of 5 stars

Just want to say what a great experience we had using valet parking, south terminal. From dropping the car off and picking it up two weeks later, it was fabulous. All staff that we had contact with... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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Rated 5 out of 5 stars

So simple

So simple! Book long stay parking online, arrive at the barriers, barriers go up with licence plate recognition, park up (remember to note where you are parked for when you return!), get the shuttle bus to the airport. Exactly the same in reverse for leaving the airport. Didn't need to speak to anyone, everything was so smooth.

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

It is relatively straight forward.

It is relatively straight forward.
It can be expensive, and signage to which section is open is often basic and hard to see.
Signage to nearest open bus stop needs to be better.
And please get a post code for north car park.

May 16, 2026
Rated 5 out of 5 stars

Quick and easy to book and park

Very quick and easy to book via official website. Instructions very clear. Absolutely no issues on the day of travel to park. Staff super friendly when entering the airport from the car park. We parked in Mid Stay and went via the hotel and staff were quick to point us in the right direction. A great start to our holiday. Thanks!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I used to use companies that parked ‘on…

I used to use companies that parked ‘on site’ but found out that they never were on site after checking the mileage between arrival and departure. Also for some reason my dash cam was disconnected!
I’ve used Gatwick official on site parking several times now and it’s so easy to use. Through the entry barrier which raises when it recognises your number plate, you enter the very first parking area, up to the signposted Valet Parking on the 2nd floor where you’re met by the Valet staff and show you your parking spot.Keys are handed to employee who gives you a card with al your return details on.
That’s it until you return to the same Valet reception point where you hand over the card and get your keys and car location.
Always perfect trouble free service.
As always, book as early as possible for the best price with the knowledge that you can cancel foc if plans change.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

So easy and convenient

So easy and convenient

May 23, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Made my way to the collection point

Made my way to the collection point, gave in my ticket, got my keys, checked my car. All good, left the airport, went home happy.
Will use again, well done all.

June 2, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mark

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy, secure and safe

Easy to book online. Clear instructions and information given. Shuttle bus service regular and efficient. Good pricing. Can’t fault it. Will use again.

May 31, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Hannah

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due finding the parking easy, secure and safe, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to parkway to get to and from…

Easy to park easybto get to and from airport

May 16, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due finding it easy to park and get to and from the airport, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Well signed plenty of buses to the…

Well signed plenty of buses to the terminal. I know space is at a premium but a little wider spaces would be good even if you pay a little extra

May 25, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Consumer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking well sign posted with plenty of buses and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 2 out of 5 stars

Unable to load flight details for…

Unable to load flight details for returning, system just would not accept it I put in TOM4389 BUT NOTHING HAPPENED

June 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been unable to add your return flight when making your booking.

We would expect our online booking system to bring up the correct flight and add this to your booking and I am sorry this did not happen on your booking.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

An excellent service very slick.

May 30, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Chris

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due finding the service excellent and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good service

Good service

June 3, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mohammad

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the good service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

straight forward from start to finish

straight forward from start to finish. staff very helpful resolving an error that i made.

May 26, 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nick

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward from start to finish with helpful staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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