I spoke with Mr. Samir, and he assisted me in a very calm, patient, and polite manner! I truly appreciate his help, and I believe he deserves recognition from the company as well. Appreciating employ... See more
Company replied
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See what reviewers are saying
I literally just received my package from DB Schenker Sverige, and I’m genuinely impressed. The parcel was 24 kg and delivered all the way up to the 5th floor, right outside my apartment door. I hone... See more
Delivery was given a wrong phone number and contact failed. I got a message to call. I spenr 2x 2 hours intge queue. I suspect the line was not manned. Finally contacted the vendor. They provided th... See more
So I refrained from giving a five star rating because the driver refused to deliver the parcel to my door but instead stopped at the enterance of the building. The parcel weighs 26kg so I totally unde... See more
Company replied
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke with Mr samir
I spoke with Mr. Samir, and he assisted me in a very calm, patient, and polite manner! I truly appreciate his help, and I believe he deserves recognition from the company as well. Appreciating employees like him encourages everyone to provide the same excellent level of customer service.
And, of course, thank you for the excellent training you provide to your employees!
September 29, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Amitis!
Thank you very much for your kind review! We are delighted to hear that Samir provided you with such calm, patient, and professional assistance. We truly appreciate you taking the time to recognize his efforts, and we will make sure your kind feedback is shared with him and the relevant team.
Thank you also for your kind words about our customer service and training. It means a lot to us!
Best regards,
Rebecka
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Rude driver
Rude driver, turns aggressive when having ask regarding where to put the package.
September 18, 2026
Unprompted review
Reply from DB Schenker Sverige
Hello!
Thank you for taking the time to leave us a review.
We’re sorry to hear that your experience was like this. We have sent you an email to ask for some additional information so that we can look into what happened.
Have a good day.
Denina
Reply from DB Schenker Sverige
Hi Kamal,
Thank you for your great feedback!
We’re glad to hear that you experienced the service as punctual, flexible, and fast.
We really appreciate you taking the time to share your feedback!
//Christoffer
Bra service
September 10, 2026
Unprompted review
Reply from DB Schenker Sverige
Hej Lars,
Stort tack för de fina orden!
Härligt att höra att du är nöjd med servicen.
Ta hand om dig!
Felicia
Reply from DB Schenker Sverige
Hi Evangelina,
Thank you for your review!
We're pleased to hear that everything arrived on time and that your delivery experience was a positive one.
Take care!
Felicia
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Perfect service
Perfect service! Arrived much earlier than expected!
September 11, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Alejandro,
Thank you for your kind review!
We are delighted to hear that you were satisfied with the service and that your delivery arrived earlier than expected.
Have a nice weekend!
Felicia
Should be delivered a week before
Should be delivered a week before! I paid extra for it. Instead they bring it near me, sent me 2 notifications to sign and choose when to bring it and where to put it, then decided to cancel and ship it back to the middle of the country! How green is that? How efficient is that? How stupid is that??
September 7, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for sharing your feedback. We understand your frustration, especially after paying extra for the delivery and receiving notifications that indicated the shipment was on its way, only for it to later be cancelled and returned.
We would like to look into what happened and understand why the delivery could not be completed as planned. We have therefore sent you an individual email so that we can investigate the shipment further.
Kind regards,
Fatima
Updated response 10/09:
We have tried to reach you but unfortunately haven't received a reply. Without further information, it is difficult to investigate your delivery. You are welcome to contact our customer service team if your issue remains unresolved.
Best regards,
Fatima
Reply from DB Schenker Sverige
Hi Stu!
Thank you for the fantastic feedback! We're really happy to hear you had such a great delivery experience. 😊
All the best,
Fatima
What a patience to hear customer…
What a patience to hear customer complaint and so responsive in assisting end to end .
August 27, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you so much for your kind words! We truly appreciate your feedback and are happy to hear that you felt listened to and well supported throughout the entire process.
We wish you a wonderful day!
Marcus
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Andreas's help with our delivery
Andreas helped me as much as he could! He did everything he could to get our delivery ordered on a specific day that we asked for! Thank you for the great help Andreas! I appreciate it 😊
August 18, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi!
Thank you for your kind feedback!
We’re very happy to hear that Andreas did everything he could to help arrange the delivery according to your wishes. We’ll make sure your kind words are passed on to him. 😊
Have a lovely day!
Fatima
Reply from DB Schenker Sverige
Hi!
Thank you for the great feedback! We’re happy to hear that everything went smoothly with your large order. 😊
Have a wonderful day!
Fatima
Left at wrong address
Left at wrong address, box was open and bolts were missing.
August 12, 2026
Unprompted review
Reply from DB Schenker Sverige
Hello,
I’m sorry to hear that the shipment was delivered to the wrong address and that the box was open with bolts missing. This is of course not the delivery experience we want to provide.
I have sent you a separate email that you are welcome to reply to, so we can look into what happened with the shipment.
Have a nice day,
Fatima
Unfortunate experience with delivery guy
Very unfortunate, but I was not satisfied with my delivery. I was waiting for a dinner table which was around 30 kg and the guy who delivered table just left me with it outside of the building. I'm 53 kg so you can imagine my struggle bringing it in, but luckily another driver from Postnord was nearby and he kindly helped to at least carry the table to an elevator.
August 6, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Yuliia,
Thank you for taking the time and contacting us.
We understand that receiving a heavy item and being left to handle it on your own can be very difficult, especially when the shipment weighs around 30 kg.
We would like to take a closer look at what happened with this delivery and review the circumstances surrounding it. Therefore, we will send you a separate email so that we can investigate the shipment further and follow up on the matter in more detail.
Looking forward to your respons.
Felicia
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Best drivers
July 30, 2026
Unprompted review
Wonderful Delivery
The lady driver not only waited for me to come home but also helped me to carry the box to the second floor.
Thanks for all, Shenker
July 27, 2026
Unprompted review
My bed was delivered unbelievably fast
My bed was delivered unbelievably fast! The one who delivered it is so nice and cheerful. He is lovely. There was some worry about filling in the form for delivery on the link on the SMS though. Something always went wrong. I tried to contact the shipping company without any luck... but it seems everything worked like it should behind the scenes anyway and I am very grateful for that. 5 out of 5 stars.
July 24, 2026
Unprompted review
No call or sms or email before delivery.
July 23, 2026
Unprompted review
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The delivery driver was amazing and…
The delivery driver was amazing and very pleasant to give him a raise he did an awesome job
July 23, 2026
Unprompted review
Thank you so much
Thank you so much! The product was whole undamaged and it was delivered on time.
July 21, 2026
Unprompted review
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