I was very impressed with this firm & would highly recommend them. They are speedy with their email queries, they let you know exact timings & answer your questions quickly. The gentleman that came... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
great surveyor, let me know he was en route, arrived in good time and was very friendly and reassuring. it's never nice going through this stage and not knowing what will happen but he explained the p... See more
Company replied
Connells called me to arrange an appointment and sent a message the night before to confirm timings. The surveyor called me half an hour before arriving and was on time. She was really friendly and ca... See more
Company replied
My surveyor today was superb . She advised me she was on her way .. was very kind .. I was nervous because my last surveyor was disappointing. She was thorough, but did listen to me as I prattled o... See more
Company replied
Company details
Written by the company
Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.
Contact info
Cumbria House, 16-20 Hockliffe Street, LU7 1GN, Leighton Buzzard, United Kingdom
- 01525 218619
- customercare@connells.co.uk
- connells-surveyors.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and friendly service
Good communication,plenty of notice if arrival , friendly and informative surveyor .Quick and friendly survey.
July 15, 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the great feedback.
Reply from Connells Survey & Valuation
Thank you for the positive review.
Josh was very courteous and respected…
Josh was very courteous and respected our property very professionally and a lovely man well done
July 15, 2026
Unprompted review
Reply from Connells Survey & Valuation
Thank you for the great review.
Reply from Connells Survey & Valuation
Thanks for the positive review.
Very pleased with the interaction
Very pleased with the interaction
Professional, polite
July 15, 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the positive feedback.
House valuation
The guy arrived on time and was very pleasant and efficient
July 15, 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the 5 star review.
Arrived on time nice friendly manner…
Arrived on time nice friendly manner wasn't to long looking around would recommend
July 15, 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the recommendation.
Very polite and informative man
Very polite and informative man.
Was a very easy process.
July 15, 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the great feedback.
Very professional and treated the…
Very professional and treated the property and us with respect
July 14, 2026
Unprompted review
Reply from Connells Survey & Valuation
We always strive to be professional.
The guy who came was quick and…
The guy who came was quick and efficient. We had a little chat about the World Cup and away he went. Faultless
July 15, 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the positive feedback.
The surveyor was lovely very efficient…
The surveyor was lovely very efficient just got on and done his work, checked everything he was very pleasant.
The booking service was also very good!
A good experience!
July 15, 2026
Unprompted review
Reply from Connells Survey & Valuation
We're delighted you found it a good experience.
Reply from Connells Survey & Valuation
Thanks for the feedback. We'll be sure to let Rob know.
Reply from Connells Survey & Valuation
Thanks for the positive rating.
Dreadful company
We were unfortunate enough to have a Connells valuer come out to value our property. The guy was clueless and spent about five minutes looking at the house asked a couple of asinine questions and left.
They then valued the house 70 grand less than it was valued at two years ago. We then appealed the valuation providing an example of an exact same property on the street that sold for 70k more, as well as three other similar properties that sold in the previous year.
They then rejected the appeal because "there wasn't enough" evidence. We are lucky, this was just for a remortgage that would have tipped us into the better LTV. If you are trying to get a mortgage in the first place choose a provider that doesn't use Connells.
July 13, 2026
Unprompted review
Reply from Connells Survey & Valuation
We are disappointed that you were not satisfied with the outcome of the valuation or appeal process. The valuation report was prepared for use by the mortgage lender who is our client and, therefore, we are legally restricted and cannot discuss this matter directly with you. However, it is our standard practice to review any valuation so as to ensure it is correct and robust.
We would point out that it is quite normal for a mortgage valuation figure to differ from a marketing appraisal as these are based on different scenarios. Every valuation is supported by appropriate and robust comparable sales evidence that has to satisfy strict minimum standards criteria. Our valuation reports are compliant with RICS regulations and they are regularly audited to ensure compliance with each individual lender’s policy and criteria. All our surveyors are highly trained professionals and each is required to adhere to RICS standards and ethics.
The evaluator arrived within time very polite and professional
The evaluator arrived within time, he was very polite and professional. Greatly appreciated his time and professionalism.
July 14, 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the positive feedback.
Reply from Connells Survey & Valuation
Thank you for the recommendation.
The gentleman who came was very polite…
The gentleman who came was very polite credit to your company
July 14, 2026
Unprompted review
Reply from Connells Survey & Valuation
Thanks for the positive feedback.
The surveyor called 30 minutes before…
The surveyor called 30 minutes before meeting up onsite (as agreed previously). The inspection was carried out in a logical and timely manner. No problems or issues, an excellent service.
July 14, 2026
Unprompted review
Reply from Connells Survey & Valuation
We're pleased you thought the service was excellent.
Reply from Connells Survey & Valuation
We're pleased you found us to be efficient and on time.
Hade a visit to site in Wigan by James…
Hade a visit to site in Wigan by James 3 rd July connells gives a excellent level of service 👏 congratulations to all concerned
July 3, 2026
Unprompted review
Reply from Connells Survey & Valuation
We're pleased you thought the service was excellent.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.