BudgetAir.in Reviews 

4,229
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,123 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the booking process, describing it as smooth, easy, and quick. Many people also highlight the competitive and affordable prices, often finding significant savings compared to other platforms. Reviewers generally find the website user-friendly, contributing to a straightforward experience. However, some customers also noted significant dissatisfaction with customer service. Many reported unresponsiveness, rudeness, and difficulty resolving issues, especially regarding booking changes, name corrections, or unclear additional charges. Some reviewers also experienced delays in receiving e-tickets or found crucial information was not displayed until after payment, causing frustration.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many praising its ease, efficiency, and... See more

Price

People report ambiguous experiences with price, with many reviewers finding tickets affordable, reasonable,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting rude conversations and... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers finding it easy to use and... See more

Service

Users describe ambiguous interactions with service, with many customers praising the fast, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After explaining all problems they give proper response & provide solution properly...one think I want to add for Connecting to customer support waste lots of time it's about 20-30 minutes if it reduc... See more

Company replied

Rated 4 out of 5 stars

given 4 stars just because of their 96-hour ticket send policy, rest everything is best. their live agents also work well; you will never find yourself in the stage where you are helpless. best flight... See more

Company replied

Rated 4 out of 5 stars

Booking is smoothly and price are most of time regnable but service only by chat, over all good experience.

Company replied

Rated 5 out of 5 stars

Booking process is bit complicated they have add ons soo much So be careful else price will increase

Company replied


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Budgetair.in is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.


Contact info

3.5

Average

TrustScore 3.5 out of 5

4K reviews

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3.5

All reviews

(4,229)

1,141 reviews in the last 12 months

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Rated 1 out of 5 stars

Site not responsive during payment

Site not responsive during payment

July 8, 2026
BudgetAir.in logo

Reply from BudgetAir.in

We are sorry to hear about the trouble you experienced during payment. We are looking into this issue. We see you were able to make a booking, thank you for that and have a great trip! Kind regards Anne

Rated 1 out of 5 stars

Only partial booking confirmation…

Only partial booking confirmation received

July 7, 2026
BudgetAir.in logo

Reply from BudgetAir.in

Hello Gagandeep,

Thank you for bringing this to attention. Receiving only a partial booking confirmation is definitely not the smooth experience expected when planning a trip.

When a booking contains multiple flights or airlines, some tickets can occasionally take a little longer to process and generate than others. The remaining parts of the confirmation are usually being processed in the system.

However, we can confirm that all the tickets were generated and we will reach out to you immediately to check if you received the tickets.

Kind regards,
Steve
BudgetAir

Rated 3 out of 5 stars

Its taking too much time to confirm the…

Its taking too much time to confirm the ticket and

July 7, 2026
BudgetAir.in logo

Reply from BudgetAir.in

Thanks you for your review, we appreciate it. We see you eticket was sent within 24 hours. Please check you email and your spam. Please also know you can get a copy of your eticket on your budgetair my account. Have a great trip!

Rated 1 out of 5 stars

NO CUSTOMER SUPPORT

NO CUSTOMER SUPPORT. I DID NOT RECEIVE MY E TICKETS

July 2, 2026
Unprompted review
BudgetAir.in logo

Reply from BudgetAir.in

Hello Abhishek,

Thank you for the feedback.

The status of your payment and the delivery of your booking confirmation are being reviewed immediately to check why the documents have not reached you.

An investigation into this issue is currently underway, and a full update regarding your e-ticket will be provided within 24 hours.

Kind regards,
Steve
BudgetAir

Rated 5 out of 5 stars

It is very easy to use

It is very easy to use, I get Newzealand ticket with very reasonable price compare to other same flight ticket providers.tganks to budget air for easy use website making

June 30, 2026
BudgetAir.in logo

Reply from BudgetAir.in

We are so happy to hear that you found our website easy to use and secured a great price for your New Zealand ticket. Thank you for your kind words!

Rated 1 out of 5 stars

Worst experience

Worst experience

June 29, 2026
BudgetAir.in logo

Reply from BudgetAir.in

Hello Vishal,

Thank you for sharing your feedback. We are truly sorry to hear about your experience.

We understand that this situation is frustrating, especially since the changes you tried to make to your flights did not go through successfully in our system.

To resolve this for you as quickly as possible, a member of our specialist team will call you directly to assist you with making this flight change manually.

We appreciate your patience and look forward to speaking with you shortly.

Kind regards,
Steve
BudgetAir

Rated 5 out of 5 stars

Ease of operation & Updated!!

Ease of operation! Very fast & responsive, always updated!!

June 29, 2026
BudgetAir.in logo

Reply from BudgetAir.in

We're so glad to hear you find our service fast, responsive, and always updated! We appreciate your positive feedback.

Rated 5 out of 5 stars

Booking process Done the first time but…

Booking process Done the first time but so easy to understand at every step 👍 and the price offered were lowest 👌Thanks 🙏

July 6, 2026
BudgetAir.in logo

Reply from BudgetAir.in

We're so happy to hear that our booking process was easy to understand and that our prices met your expectations. Thank you for your kind words!

Rated 5 out of 5 stars

Good experience with booking

I would buy again through them.

July 6, 2026
BudgetAir.in logo

Reply from BudgetAir.in

We are so glad to hear you would buy from us again! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

It was easy ..very cheap.. appropriate time interval flights

It was easy ... very cheap... return tickets with 2 flight changes booked with appropriate time gap in between....a difference of sixty thousand rupess i.e 600 usd saved..
Thank you very much.. hopefully my trip goes smoothly

June 22, 2026
BudgetAir.in logo

Reply from BudgetAir.in

We are delighted to hear about the significant savings you experienced and the ease of booking your return tickets with us. We hope your upcoming trip is wonderful!

Rated 5 out of 5 stars

Great

Good experience good service

June 28, 2026
BudgetAir.in logo

Reply from BudgetAir.in

We are so pleased to hear you had a good experience and received good service. We appreciate your positive feedback!

Rated 3 out of 5 stars

Booking confirmation waiting time

Please mention on the website before the payments that you might not get the tickets immediately and it might take 96 hours before the confirmation

July 6, 2026
BudgetAir.in logo

Reply from BudgetAir.in

We appreciate your feedback regarding the ticket confirmation process. We confimr your etickets were send 45 minutes after payment. Please check your mail . You can also fid a copy in your budgetair my account. Have a great trip. Kind regards Anja

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