Bigbustours/sydney Reviews 323

They were at least half an hour late as per their scheduled time posted at the stop. There were long lines and long waits. The bus was overcrowded with people standing in the aisle. Last bus of the day did not stop at drop-off spots until it reached the train station. Not impressed after having used the same service in Paris and found it there to be quite delightful - buses every 10 minutes, ample space for passengers. Expected the same level of service in Sydney and it was not so.

Excellent way to see Sydney. Drivers help with directions to the sites you want to see. Commentary is good. The musical interludes were often louder than the narration. More songs needed in the rotation. Those are minor problems compared to issues with other companies.

The Bigbus team is very friendly and helpfull. A spécial thanks to Pal who took time to find our e-reservation we could not find on our IPhone (no connexion).

The drivers were extremely helpful &

Great way to tour the city - takes you many relevant places, translates in 8 different languages. Easy to catch - let's you off and on at key places. Enjoy this kind of sightseeing.

greta idea to be able to do both routes on the same bus, without changing

What a great way to see the sights and get an overview of the city. Have used this in London, Paris, and Sydney now. We appreciated the agents that were at some of the stops to help us. One thing that was a little confusing is that Sydney City Buses won't allow the Big Bus Co. to put up a sign or tower near their bus stops. There is a small poster inside the bus stop and they try to have an agent at those sites to help you. If I could change anything about this the buses would run later. You run the risk of being stranded on the other side of town and have to plan accordingly. Be sure you know what the times are.

Bus great for seeing the sights of Sydney, the free walking tour around The Rocks led by Gaz was terrific.

We thoroughly enjoyed our trips on the Big Bus. We only had 1 day in Sydney and thought this was the best option for us.We did both routes and it showed us all the sights of the city and Bondi beach. We spent the whole day travelling around and found it good value for the money.

Great tour! Best way to see Sydney!!!! Absolutely will recommend it to anyone who is travelling to Sydney for the first time.

Very good service. Nice experience.

No complaints with service. 2 day pass was a good value.

its too full—-we have to stand most of d rides. i thought buying eatly and getting a schedule is better, unfortunately, it was a disappointment.

Enjoyed both route plus the tower that was provided with the Deluxe package - really did like the harbour cruise

Perfect, frequent service; running till the evening hours; very friendly stuff!
The two-day-option is perfect.

Thought this would be fun for the kids. Got on and off during the day. At the last tourist drop asked what was the latest we could get the bus back. We were told 7.30pm. Got to the bus stop at 6.45pm waited with two other couple only to have bus go straight past us and not stop. We then had to get a N Uber home with two tired kids.
Sent an email to big bus only to be told sorry won’t happen again. They gave us the wrong time.
Not again for us.

It was an amazing tour and truly 1 day is not enough!!!! I managed only 40% of the locations with spending at least an hour of unrushed time

Highly recommended for those who want a hassle free city tour

The actual tour was very good and interesting. Unfortunately the customer service part of the package was not so great. I paid for the two day deluxe tour and was told to keep hold of the ticket for the rest of the day which I did. The following day I tried to get on the bus and awaited my ticket for that day but was told it was a 48 hour ticket, the one I was given the day before. May I add this ticket is a small piece of paper, smaller that a receipt. I went to the big bus tour help desk to see if they could print me out a ticket. They said they couldn't despite me being able to prove that I bought the ticket less than 24 hours ago, let alone 48 which is what I'm supposedly entitled. They suggested I buy a ticket for that day at an extortionate price. Tour- Great. Customer Service- Shocking

Very nice experience in that gorgeous City