Bigbustours/sydney Reviews 323

TrustScore 3 out of 5

3.2

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Rated 4 out of 5 stars

Great program. Sometimes the buses don't stick to the scheduled time of arrival. Big 5 a terrific deal. The service we received from Bo was just fantastic - I wish everyone operated like this. Thanks,... See more

Rated 3 out of 5 stars

Major roadworks in Sydney meant tours taking longer than usual. This plus the amount of time spent at some of the stops curtailed the amount of time we had to spend on detailed sightseeing during our... See more

Rated 3 out of 5 stars

An OK tour. But for a better view of Sydney’s icons take a river taxi trip between Darling Harbour and Circular Quay - it is very good (we kept all the photos from that trip and none from the bus... See more

Rated 1 out of 5 stars

Lost our paper ticket near end of tour and despite having an online ticket confirmation was refused entry for last leg home. Staff member Peter was extremely rude and the customer experience appalling... See more

Company details

Information provided by various external sources

As Australia’s largest city, there’s a huge amount to see and do in Sydney – visit the iconic Opera House, make a splash at Bondi Beach and live it up in Darling Harbour. Hop on and off to explore it all at your own pace with a Sydney bus tour.


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3.2

Average

TrustScore 3 out of 5

323 reviews

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Rated 5 out of 5 stars

Very friendly and helpful staff in…

Very friendly and helpful staff in Sydney. Comfortable, clean bus. We were a little disappointed about the lack of information through the headphones as I was interested in lots of fascinating looking buildings but nothing was mentioned. I know there is much more to Sydney than the small commentary we heard ie is the pertaining to between stop 1 and stop 8 on the red line. What we did hear was very interesting and informative

March 19, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Big Bus consistently provides a great experience. Drivers are fantastic! They work well as a team. Friendly and accommodating as much as they can.

More stops could be a lot closer to the attraction. An evening route could be added.

March 17, 2019
Unprompted review
Rated 4 out of 5 stars

Big bus good!

Big bus good!
Especially, several country’s guard
audience is exellant.
I think Big bus is successful for
Sidny’s tour industry.
Thanks lot !

March 17, 2019
Unprompted review
Rated 1 out of 5 stars

Do not use on NewYears Day!!!

Booked two tickets in advance for New Years Day. Thinking their might be a problem after the previous nights celebrations emailed some weeks earlier to check. The reply assured me everything would run as normal. Arrived at the stop in Darling Harbour for the first scheduled bus only for it not to arrive until 1hr 35 mins later. Luckily I was near the front of the queue as only 5 of us managed to squeeze on the overfull bus. The other 40+ were left behind and very annoyed.
Throughout the day had to put up with long waits for the next bus which invariably were like tightly packed commuter transport rather than a pleasant holiday tour. Had good BigBus Tours in other cities but Sydney has a real problem which needs sorting out.

March 10, 2019
Unprompted review
Rated 3 out of 5 stars

An OK tour - we booked and paid for two days but didn’t bother for the second day!!!

An OK tour. But for a better view of Sydney’s icons take a river taxi trip between Darling Harbour and Circular Quay - it is very good (we kept all the photos from that trip and none from the bus top).
Buses can be very crowded - even when we were travelling off-season... it felt like there were not enough buses operating, so everyone was squeezed onto the few running 😳
The commentary information was adequate, but a bit repetitive on the different red and blue routes.
We booked and paid for two days but didn’t bother for the second day!!!

March 1, 2019
Unprompted review
Rated 5 out of 5 stars

This was the best way to see Sydney

This was the best way to see Sydney. Especially if you've not been here before. Very affordable and informative. The hop on and off was another great feature allowing you time to visit locations around sydney for additional exploration.

February 21, 2019
Unprompted review
Rated 2 out of 5 stars

The audio on the bus was useless…

The audio on the bus was useless because the volume was too low to hear. We tried audio on three different buses and could not find one that we could listen to the commentaries. Other passengers made the same complaints to the drivers. It was definitely not worth the money that was charged for the combo tickets that we bought. Very disappointed!!

February 20, 2019
Unprompted review
Rated 1 out of 5 stars

Worst experience of or 18 day trip

Worst experience of or 18 day trip. Booked thae red and blue lines tour in Auckland. After paying, we waited just under 30 minutes for a red bus. Annoying, but bearable (3 Grayline busses came by while we wsited). Got a decent tour. Swithed over to cath the Blue bus. Were told 20 min by staff. After 30 min, told any minute. After 45 minutes, finally yold only 1 bus was running because only 1 cruise ship was in.wsited an hour. Hopped off for lunch, and waired 65 minutes. Major ripoff and disinformation.

February 17, 2019
Unprompted review
Rated 5 out of 5 stars

Take the Big Bus in Sydney

The Big Bus was a great way to orient myself to Sydney, as my stay was short. The commentary was useful in helping me decide where to get off, and the mobile app provided additional tips about things to see. I liked being able to track the closest bus, so I never really had to wait. I only wish I'd been able to buy a 3-day pass!

February 4, 2019
Unprompted review

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