Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
Company replied
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Review summary
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Great experience at the local store, staff were really knowledgable and pleasant and not pushy at all unlike some of the big chains, just left us to decide after demonstrating all the strollers and ev... See more
Company replied
Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
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I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
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Company details
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Friendly Expert Advice
Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
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Totally let down by this company
Very disappointed in this company. NO communication on delay with delivery, had to keep contacting them for updates. No nursery furniture & no refund yet, ongoing from 15th December 2025! Have ordered same items from another company with no issues.
January 20, 2026
Unprompted review
Reply from Baby and Child Store
Dear Kirsty
Thank you for your feedback and we are sorry to hear that there have been issues with your order. Unfortunately with the details provided we are unable to identify the order but can see that we have reached out to you for more information
Thank you for providing more information and we have identified your order. We can see that this was a pre-order and part of the order the changers did arrive in slightly later than expected. We can see that the refund has already been processed in line with the timescale provided and should be shown as cleared funds in your bank shortly depending on who you bank with.
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Deaer Nikolay
Thank you for taking the time to post your feedback and we are pleased that you were happy with the delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Glynis
Thank you for taking the time to provide your feedback and we are pleased to hear that you found smething afforedable.
Please don't hesitate to contact us further if we can be of further assistance
Kind regards
The Customer Service Team
Best store around we have done the…
Best store around we have done the rounds JL M&P but this store had the most knowledgable friendly staff and best prices we purchased all of our essential items here, pram, furniture, car seat etc
January 2, 2026
Unprompted review
Reply from Baby and Child Store
Dear Sara
Thank you for your feedback and we are pleased to hear that you were happy with the in store experience.
Please don't hesitate to contact us again if we can be of further assistance
Kind regards
The Customer Service Team
Lovely company
Website is so easy to use! Enquiry emails are answered so quickly. Parcels delivered in such a short time - fab!
December 21, 2025
Reply from Baby and Child Store
Dear Hannah
Thank you for taking the time to post your review and we are please to hear that you were happy with the process.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
Friendly and helpful customer service
I came across the company when hunting for a small Christmas gift that was out of stock elsewhere. Delivery timeframe was listed as just a few days, in time for Christmas, so I added another gift to the order without paying attention to the different timeframe given. Following the automated order confirmation I received an email from customer service informing me the second item would be delivered after Christmas, as advertised, and checking how I would like to proceed. I cancelled the item and received a polite, friendly response. The first item was delivered promptly and the second refunded within a reasonable time.
December 18, 2025
Unprompted review
Reply from Baby and Child Store
Dear Jennie
Thank you for taking the time to post your feedback and we are pleased to hear that you were happy with the service
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent service and really nice…
Excellent service and really nice company to deal with, items arrived quicker than advertised communication was excellent and great price will shop here again😀
December 19, 2025
Unprompted review
Didn’t have any issues with the product…
Didn’t have any issues with the product nor the delivery, the price was cheaper than any other seller
December 11, 2025
Reply from Baby and Child Store
Dear Nick
Thank you for providing your feedback and we are pleased to hear that you are happy with the service and price.
Please dont hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
really loved the site
really loved the site, easy to use, good prices, good communication and quick delivery, all you could ask for
December 12, 2025
Unprompted review
Reply from Baby and Child Store
Dear Kylie
Thank you for providing your feedback and we are pleased to hear that you are happy with the service.
Please dont hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent customer service
Excellent customer service
Cannot recommend the team enough.
Thank you
December 24, 2025
Unprompted review
Reply from Baby and Child Store
Dear Sarah
Thank you for providing your feedback and we are pleased to hear that you are happy with the service.
Please dont hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Very pleased either way the high chair…
Very pleased either way the high chair and really quick delivery
December 14, 2025
Reply from Baby and Child Store
Dear Lorraine
Thank you for providing your feedback and we are pleased to hear that you are happy with the highchair and service.
Please dont hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Great deluvery and product
Great deluvery and product
Poor customer service and an expensive returns procedure
December 6, 2025
Reply from Baby and Child Store
Dear Janet
Thank you for taking the time to post your review and we are please to hear that you are happy with the delivery and product. We cant see any requests from you for a return but please feel free to contact us on hello@babyandchildstore.com to discuss
Kind regards
The Customer Service Team
Excellent service
My daughter and husband are Thrilled to bits with this Pram. The delivery was on time and free gift delivered as promised. Thank you. Brilliant company!
December 1, 2025
Reply from Baby and Child Store
Dear Gill
Thank you for your feedback and we are pleased to hear that you are happy with your item and overall service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Very happy with service!
Price was very competitive!Delivery time excellent!I haven't yet opened the package as its a Christmas Gift for my grandson!
December 4, 2025
Reply from Baby and Child Store
Dear Jane
Thank you for your feedback and we are pleased to hear that you are happy with the overall service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Lovely experience you can actually…
Lovely experience you can actually speak to someone on the phone who was very helpful, quick delivery great price
December 5, 2025
Unprompted review
Reply from Baby and Child Store
Dear Seems
Thank you for your feedback and we are pleased to hear that you are happy with the service provided.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Great time in store
Great time in store, staff very knowledgable, bigger range of strollers than our visit to John Lewis and better prices
November 26, 2025
Reply from Baby and Child Store
Dear Mel
It was lovely to see you in store and thank you for your kind words
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Tracey
Thank you for providing your feedback and we are pleased to hear that the item is a good fit for your little one
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Fantastic bargain!
I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and child!
The buggy was delivered a bit quicker than their described timetable.An absolute bargain and great service. I wouldn't hesitate to use them again.
November 26, 2025
Reply from Baby and Child Store
Dear Tracy
Thank you for reaching out to us and we are pleased to hear that you were happy with the service. Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Time waste and very poor customer service
I ordered an item that was listed as 10-14 working days delivery. After 8 days I had not heard anything so I enquired and was ensured by customer service that the item would be dispatched. After 14 days I enquired again and was told the item was now out of stock. I requested a refund and 8 days later have not received it or heard anything back. Time wasters and very poor customer service.
December 6, 2025
Unprompted review
Reply from Baby and Child Store
Dear Ed
Thank you for your feedback and we are sorry that there was an issue with your product. It appeats that there was a delay with some stock arriving and we do apologies for this and the poor communication.
I can see that the refund was processed within the given timescale but it does take a few days to show as cleared in your account
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
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