Arbury Reviews 

I have had brilliant Service at Peugeot Stourbridge. Thank you to Sam. He has been brilliant with deal with throughout the process of this all.

Very good customer service I got the vehicle in 2 months.I was regularly informed via email and updated when exactly the vehicle be cancelled be collected.ismail the sales representative
Was very helpful.

DO NOT buy a used vehicle from this business!!! My son bought a car 9 months ago from the Leamington branch and the sales person kept banging on about peace of mind with the warranty, it’s just gone in with gearbox issues to be told it could be this or it could be that, you’ll need to take it to a Ford dealer where they will be able to tell you for definite, my son then had to pay for diagnostic service that told us nothing and he will have to pay to have it done at a ford dealer, the customer service guy then said well I would have recommended that you take it to the main dealer if it’s after 6 months, thanks pal cos no one else did that we spoke to!! Had a couple of issues with it shortly after we bought it and it took best part of 2 months for them to sort and various visits!! 1 star because zero wasn’t an option! 👎

Paul delivered good customer service, worked late to help me with car options which enabled me to purchase the car of my choice

My car Mrs Dewhurst Peugeot has been in with the service department since 1st July for diagnostic testing and is still currently with you. Me and my husband are having no luck whatsoever as ever since Casey and Tracey Oliver informed me by email what they think might be wrong with and quoting me a price. It was left as think about it and let them know if we want to go ahead or not or if we wanted technician to call us to explain more to let them know. I immediately replied to their email asking them to get technician to call my husband as he understands things better. We have both tried to get hold of the service department and nobody ever answers calls or returns messages. I have lost count how many emails have been sent back to Casey and Tracey marked urgent asking for someone higher up to call my husband but to today's date 25/07/25 not one person has called him or left him a message. Not one person has replied back to my emails and not one person has tried to call me back on my mobile.

We have lost all faith in Arbury peugeot in Lichfield and it seems like you either have no staff, no customer care skills whatsoever or have just shut shop.

Please please check your emails and have decency to reply back as soon you will have had my vehicle a month its an absolute joke.

Chloe is brilliant at her job even when things don’t quite go to plan. She makes the process of buying a car less stressful and goes the extra mile. Very professional and explains everything, what a legend.

I have been using Arbury Peugeot Nuneaton for about 20 years now and have noticed in recent years the customer service has deteriorated significantly, I visited recently hoping to secure an agreement on another new vehicle, I was informed that the current vehicle I purchased from them 2 years ago had lost a significant amount and I was massively in negative equity, this seemed excessive , I asked if there was any movement and promised a call back which I didn't receive. I felt uncomfortable through the entire process, meanwhile I have been to another Peugeot dealership who offered me a deal which was better to the sum of more than £1000 and have ordered my new vehicle, personally I will not use this garage again and certainly wouldn't recommend and from personal experience would advise people to try elsewhere.

Death with Paul. Great experience, smooth process throughout, highly recommend and appreciate his service.

We had the wonderful pleasure of having Ishmail Harris to deal with our car purchase. We found Ishmail to be very friendly and total transparent with all the information he had to provide us to make a informed choice. He answered all our questions openly and honestly. We can't praise Ishmail enough for the excellent service he provided.

Recently purchased electric 208 GT, just wanted to share my experience overall very satisfied with the car, good communication and professionalism from some of the sales staff, david C who sold me the car went above and beyond throughout the whole process, he was very patient with myself as I work nights and I was able to pick up the car on a day that suited me, the car was clean and serviced on pick up. Overall very pleased with the service and car

Went to test the water with affordability in buying a second hand car. Started with the Peugeot dealer near us and because we had previous (20 years ago)excellent experience with the dealership.
Don’t know what happened since. Prices are not displayed on cars, so no point in browsing around the extremely cramped forecourt. We were greeted nice enough but on an extremely hot afternoon were not offered a drink. We were shown three cars and given finance and purchase details on one of them. Not offered a test drive. We were then urged to reserve the car as the chances are that it would sell very quickly. When we said that that’s a chance we’ll have to take since we wanted a little more time to think about it, and shop around some more, the tone changed and we were told that their job was to sell cars and that we had wasted their time. Needless to say that we won’t paying them another visit nor recommend this particular franchise to anyone who asks.

Excellent sales team. Purchased a Superb Iv and was very happy with the whole process. Attentive staff, sales and service.

Chole was so good had all the updates on the car all the prevalent information ordered two cars now with her :)

From start to finish great experience, Louis was fantastic made us feel at ease straight away and completely took the stress out of buying a car, couldn’t help enough! Would highly recommend!

i couldn't fault Josh, excellent customer service, knowledgeable and friendly, a relaxed and pressure-free sales environment, and a smooth, efficient purchase process

Service department is courteous, efficient helpful and entirely professional. Would be 5 stars.
Sales Department was throughout a terrible experience. All effort was on trying to sell extras and bully me into taking finance, no explanations about the car. Not even allowed to drive it. Salesman and Arbury parted company before the delivery date. A complete shambles.
Ever since I have been pestered by phone and email, not with apology or effort to put anything right, just to try and sell me another car. I have explained endless times that septegenarians don't trade in cars with 16,000 on the clock and requested no further pestering. My courteous replies and subsequently less courteous replies are simply ignored.
Threats of resorting to trustpilot have similarly been ignored.

What can i say, from start to finish Sam at Peugeot in stourbridge was excellent, from the application process to the hand over 5 star service, if i could give ten stars i would. A true asset to your company, well done Sam and Stourbrige Peugeot, i love my new 2008.

Beware of Walsall branch when purchasing your car. Once they have your money, that's it, if any issues, you will be ignored. Also double check your service book. They stamped my book showing a service had been completed in January, and this was confirmed by the seller, Matthew Green. I now have a message on my dashboard saying service due in 7 days. Turns out it wasn't serviced after all, I could have lost my full service history because of their ignorance. Reported this again, but no reply.