The staff were very kind and helpful explaining certain treatments and why a rat box did not belong on the deck upstairs. They sent pictures on my cell of all they did which impressed us. It was a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aptive works to keep me as a customer. They do a thorough and complete job every time and this time was no exception. Chase followed the Aptive process to communicate with me, take pictures of the w... See more
Company replied
The technician did a great job and I rate him the highest. However the company as a whole, I was not satified with. After scheduling an appt by phone and receiving email confirmations, they didn... See more
Company replied
We have had several technicians so far. All of them have been great in helping with pest control solutions. We have had a couple different issues with mosquitos and rodents. They have put some mice tr... See more
Company replied
Company details
- #2 of 5 best companies in Pest Control Service
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2030 G Ave, Ste 1100, 75074, Plano, TX, United States
- 14699330849
We overthink pests so you don't have to.
4.5
Excellent
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After calling to cancel my DEAD…
After calling to cancel my DEAD sister-in-law’s monthly service, they proceeded to charge us the following month. We sold the house! They refused to give us a confirmation email that we canceled and said we could not cancel because it was under the contract; however, the contract states that you can cancel if the owner dies! She died and we sold her house…you idiots!!!
March 24, 2026
Unprompted review
Reply from Aptive Pest Control - Dallas
Hi Melissa,
Thank you for bringing this to our attention. I can’t imagine how difficult that situation must have been, and I’m really sorry for the added frustration during an already challenging time.
This is not the experience we want anyone to have with Aptive. You’re absolutely right to expect clear communication and proper handling, especially given the circumstances. We would like the opportunity to take a closer look at the account, make sure everything has been fully resolved, and address any charges that shouldn’t have occurred.
Please reach out to us directly at socialmedia@goaptive.com so we can review the details and ensure this is properly handled for you. We appreciate you sharing this feedback and giving us the chance to make things right.
-Jasmine
Great communication and photos from the…
Great communication and photos from the technician.
March 20, 2026
Reply from Aptive Pest Control - Dallas
Hi Dirk,
We’re glad to hear our service professional provided clear communication and helpful photos! At Aptive, we make sure every visit is handled with attention and transparency so you can feel confident in your home’s protection. Thank you for trusting us, we’ve got this handled!
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Michael,
We’re glad to hear you consistently experience friendly and efficient service! At Aptive, we make sure every visit is handled with care and professionalism so your home stays protected. Thank you for trusting us, we’ve got this handled!
-Jasmine
They let me know when they are coming…
They let me know when they are coming and so far all of the tects have been good. They take photos also to show what they have done.
March 11, 2026
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for sharing your experience! We’re glad to hear that communication has been clear and that our service professionals have been taking good care of you. Providing updates and photo documentation is all part of making sure everything is handled with transparency and attention to detail.
We appreciate you choosing Aptive and being part of our neighborhood, it means a lot to us. If there’s ever anything you need, we’ve got this handled.
-Jasmine
Good Job
I appreciate Aptive for their professionalism and communcation. They have been great for years now.
March 12, 2026
Reply from Aptive Pest Control - Dallas
Hi Dustin,
Thank you for sharing your feedback! We’re thrilled to hear that you’ve appreciated Aptive’s professionalism and communication over the years. It’s wonderful to know our team has consistently provided a positive experience, and we truly value your loyalty and being part of the Aptive neighborhood!
-Jasmine
Great technicians
Great technicians. They are knowledgeable, friendly, and professional. Mosquitoes, ants, rodents, and other posts are minimal.
March 11, 2026
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that our service professionals provided knowledgeable, friendly, and professional service. At Aptive, keeping your home protected from mosquitoes, ants, rodents, and other pests is our top priority, and it’s wonderful to know our efforts are making a difference. We truly appreciate you choosing Aptive to help keep your home safe and comfortable.
-Jasmine
Great service from our guy that’s comes…
Great service from our guy that’s comes Jaxon (idk if I spelt it his correct way) he is friendly and always makes sure we are good before he leaves and is very thorough !
March 7, 2026
Reply from Aptive Pest Control - Dallas
Hi Sloan,
Thank you for sharing your experience! We’re thrilled to hear that Jaxon has provided friendly, thorough service and takes the time to make sure everything is in order before leaving. At Aptive, we take pride in our team’s professionalism and attention to detail, and it’s wonderful to know his efforts are making a difference for your home. We truly appreciate you choosing Aptive to help protect your property!
-Jasmine
Damon did a great job and was a…
Damon did a great job and was a pleasure to work with.
February 25, 2026
Reply from Aptive Pest Control - Dallas
Hi Linda,
Thank you for sharing your feedback! We’re glad to hear that Damon provided great service and was a pleasure to work with. At Aptive, we take pride in delivering professional, attentive, and friendly pest control, and it’s wonderful to know our team made a positive impression. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Amy,
Thank you for sharing your feedback! We’re glad to hear that our team consistently arrives on time and provides thorough service. At Aptive, we take pride in delivering professional, reliable, and attentive pest control, and it’s wonderful to know our efforts continue to meet your expectations. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Brandy and Chistopher,
Thank you for sharing your experience! We’re thrilled to hear that Dalton provided amazing service and kept you well informed throughout the visit. At Aptive, we take pride in our team’s communication and dedication to making sure every home is properly protected. We’ll be sure to pass your kind words along to Dalton, and we truly appreciate you choosing Aptive to care for your home.
-Jasmine
Excellent communication and service
March 3, 2026
Reply from Aptive Pest Control - Dallas
Hi Jack,
We’re so pleased to hear that your Aptive service professional provided excellent communication and service. Clear communication and thorough, effective pest protection are at the heart of what we do, and it’s great to know that was reflected during your visit. We appreciate you trusting Aptive to protect your home and look forward to continuing to deliver reliable, high-quality service.
-Jasmine
Over scheduling.
I have asked time and time again to have my treatments scheduled 3 months apart. However, they continue to schedule at 2 month intervals even though I call to change it every time. Time to find a new pest control company.
March 1, 2026
Reply from Aptive Pest Control - Dallas
Hi Russell,
Thank you for sharing your experience. I completely understand how frustrating it must be to request a specific treatment schedule and have it not be followed. At Aptive, we aim to provide service that works around your needs, and I’m sorry that hasn’t been your experience so far.
I want to make sure this is corrected. If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can review your account, update your treatment schedule to the 3-month intervals you requested, and ensure future appointments reflect your preferences. Your feedback is important, and we’re committed to providing the quality service and consistency you should expect from Aptive.
Thank you again for letting us know, and for giving us the opportunity to make this right.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Ed,
Thank you for sharing your feedback! We’re glad to hear that our team’s punctuality and communication have made a positive impression. At Aptive, we take pride in keeping our customers informed and providing reliable, professional service every time.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality pest control for your home.
-Jasmine
Always appreciate that the tech takes…
Always appreciate that the tech takes time to discuss current issues or problems and then responds with a plan.
February 19, 2026
Reply from Aptive Pest Control - Dallas
Hi Tommy,
Thank you for sharing your experience! We’re so glad to hear that our team takes the time to listen to your concerns and provide a clear plan to address them. At Aptive, we pride ourselves on thorough, thoughtful service that keeps our customers informed and confident that their home is well protected. Your feedback means a lot, and we truly appreciate you choosing Aptive to care for your home.
-Jasmine
Great technician
Knowledgeable technician and no bugs since I've been using this company.
February 14, 2026
Reply from Aptive Pest Control - Dallas
Hi Laura,
Thank you for sharing your experience! We’re thrilled to hear that our service professional's knowledge and expertise have helped keep your home protected. At Aptive Environmental, we take pride in providing thorough, effective treatments tailored to each home’s needs.
It’s wonderful to know that our service has made a noticeable difference for you. Feedback like yours motivates our team to continue delivering the high-quality, reliable service our customers deserve. We truly appreciate you choosing Aptive!
-Jasmine
The service is very good and they keep…
The service is very good and they keep you updated.
December 23, 2025
Reply from Aptive Pest Control - Dallas
Hi Saul,
Thank you for sharing your feedback! We’re glad to hear that our service has been consistent and that our updates help keep you informed. At Aptive Environmental, we strive to provide reliable, thorough care while ensuring our customers feel confident in the work being done to protect their homes.
It’s wonderful to know that our efforts are appreciated. Feedback like yours motivates our team to continue delivering professional, high-quality service. We truly appreciate you choosing Aptive!
-Jasmine
Active Awesomeness
Active Awesomeness
Orlando was great. He let me know when he was coming, pics of the work, and asked if I had any concerns.
February 6, 2026
Reply from Aptive Pest Control - Dallas
Hi John,
Thank you for sharing your experience! We’re thrilled to hear that Orlando provided excellent service, kept you informed, shared photos of the work, and addressed your concerns. At Aptive, we take pride in delivering reliable, thorough, and transparent pest protection for every home and yard we serve.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Mark,
Thank you for sharing your experience! We’re thrilled to hear that Dalton did a great job. At Aptive, we take pride in having service professionals who are thorough, reliable, and attentive to every home and yard we protect.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide exceptional service.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for sharing your feedback! We’re glad to hear that our treatments have been effective in keeping insects under control around the exterior of your home. At Aptive, we take pride in providing thorough and reliable pest protection that keeps your yard and home safe.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Aptive works to keep me as a customer
Aptive works to keep me as a customer. They do a thorough and complete job every time and this time was no exception. Chase followed the Aptive process to communicate with me, take pictures of the work and make me aware of observations about pests at my house. Chase communicated well with my wife and made her feel comfortable. We'll done.
February 11, 2026
Reply from Aptive Pest Control - Dallas
Hi Peter,
Thank you so much for sharing your experience! We’re thrilled to hear that Chase delivered thorough, professional service while keeping you informed and making your wife feel comfortable. At Aptive, we pride ourselves on providing clear communication, attention to detail, and care that helps our customers feel confident in their home’s protection.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to keep your home protected.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.