The staff were very kind and helpful explaining certain treatments and why a rat box did not belong on the deck upstairs. They sent pictures on my cell of all they did which impressed us. It was a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aptive works to keep me as a customer. They do a thorough and complete job every time and this time was no exception. Chase followed the Aptive process to communicate with me, take pictures of the w... See more
Company replied
The technician did a great job and I rate him the highest. However the company as a whole, I was not satified with. After scheduling an appt by phone and receiving email confirmations, they didn... See more
Company replied
We have had several technicians so far. All of them have been great in helping with pest control solutions. We have had a couple different issues with mosquitos and rodents. They have put some mice tr... See more
Company replied
Company details
- #2 of 5 best companies in Pest Control Service
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2030 G Ave, Ste 1100, 75074, Plano, TX, United States
- 14699330849
We overthink pests so you don't have to.
4.5
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Work was done thoroughly and he…
Work was done thoroughly and he explained carefully all he did
April 21, 2026
Reply from Aptive Pest Control - Dallas
Hi Esther,
Thanks so much for sharing this, we really appreciate the feedback and are glad to hear your Aptive service professional completed the work thoroughly and took the time to clearly explain everything he did. That level of communication and attention to detail is exactly what we aim for on every visit, making sure your home is fully taken care of and everything is handled with transparency from start to finish. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Larry,
We really appreciate you sharing this, and we’re glad to hear your Aptive service professional took the time to listen closely to your requests and deliver a great experience.
That combination of communication and quality service is exactly what we aim for on every visit. We’re grateful you felt heard and well taken care of, and we’ll keep working to make sure every detail is handled with that same level of attention. At Aptive, that’s how we make sure we’ve got this handled for you.
-Jasmine
prompt and coureous
We have Aptive service 2 properties and have been very satisfied with technicians and level of service.
April 7, 2026
Reply from Aptive Pest Control - Dallas
Hi Ron,
Thank you so much for sharing this kind feedback and for trusting Aptive to service both of your properties. We’re really glad to hear you’ve been satisfied with our service professionals and the level of service you’ve received.
It means a lot to know we’ve been able to consistently support you across both locations. Our goal is always to make sure everything is clearly handled and taken care of so you can feel confident year-round. We truly appreciate your continued trust and look forward to keeping things handled for you moving forward.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Jon,
Thanks so much for sharing this. We’re really glad to hear you had a great experience and that Casey delivered thorough service for you.
At Aptive, we take a lot of pride in our team and the attention they bring to every home, it’s exactly how we make sure we’ve got it handled from start to finish. We truly appreciate you choosing Aptive and trusting us with your service.
-Jasmine
Reply from Aptive Pest Control - Dallas
It’s great to hear that James made such a positive impression and provided awesome service during your treatment, Bridget! We’ll be sure to pass along your feedback so he’s recognized for the great work. Your satisfaction means a lot to us, and we really appreciate your trust in Aptive to handle your pest control needs!
-Alexis
Reply from Aptive Pest Control - Dallas
Hi Marco,
Thank you for the kind words! We’re really glad to hear you found our team highly professional and knowledgeable.
At Aptive, we take pride in delivering service that’s both informed and dependable, so you always feel confident your home is in good hands. We appreciate your trust, and we’re glad to have your pest control needs handled.
-Jasmine
Staff member was able to reschedule my…
Staff member was able to reschedule my appointment. Polite and courteous
April 4, 2026
Reply from Aptive Pest Control - Dallas
Hi Rebecca,
Thanks so much for sharing this, we really appreciate it. I’m glad to hear our team was able to help get your appointment rescheduled and that the interaction felt polite and courteous.
At Aptive, we work hard to make scheduling changes simple and stress-free, so you can feel confident it’s all handled without extra hassle. We truly appreciate you choosing Aptive and trusting us with your home.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi LB,
Thank you for sharing this kind feedback! We’re really glad to hear Koi provided a professional and courteous experience during your service visit.
At Aptive, we take pride in having service professionals who treat every home with respect and deliver dependable, high-quality service. It’s great to know your experience felt smooth and handled with care. We truly appreciate you trusting us with your home!
-Jasmine
Easy to work with on appointments &…
Easy to work with on appointments & keeps you updated! Very thorough application & will do what you ask them to do!!! Always friendly!
April 9, 2026
Reply from Aptive Pest Control - Dallas
Hi Marilyn,
Thank you for taking the time to share this! We’re so glad to hear you’ve found it easy to work with our team on appointments and that the updates, thorough service, and friendly approach have stood out with Aptive. That combination of communication and follow-through is exactly what we aim for on every visit. Our team works hard to make sure your requests are heard and your pest concerns are fully handled with care and consistency. We truly appreciate you being part of the Aptive neighborhood and your continued trust in us.
-Jasmine
Appreciate the text notice ahead of…
Appreciate the text notice ahead of time. It would have been nice to have notice at least a day or two before the service.
April 4, 2026
Reply from Aptive Pest Control - Dallas
Thank you for taking the time to share your feedback with us, Richard! We're so glad to hear that you appreciated the text before we arrived. Your suggestion for receiving notice a day or two in advance is valuable, and we'll certainly consider it as we strive to improve our service. We appreciate your support, and our team at Aptive looks forward to continuing to serve you!
-Alexis
He didn't get rid of the bees
He didn't get rid of the bees. They're still around, and we need him/her to return and work on the inside where we have bagworms. Y'all knew this but ... let's schedule an attack. Thanks,DD
March 26, 2026
Reply from Aptive Pest Control - Dallas
Hi David and Anne,
Thank you for sharing your feedback. I completely understand how frustrating it must be to still have bees around and to need additional treatment for bagworms inside your home. At Aptive, we aim to make sure every issue is thoroughly and properly handled, and it’s clear we need to take another step to resolve this for you.
Please reach out to us at socialmedia@goaptive.com so we can schedule a follow-up visit and ensure both the bees and the bagworms are addressed. We’re committed to making sure your home is properly handled and your concerns are fully resolved.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi John,
Thank you for sharing your experience! We’re glad to hear that our team was on time and completed everything you requested. At Aptive, we take pride in making sure every service is handled thoroughly and professionally, so our customers can feel confident their home is protected. We truly appreciate you choosing Aptive and trusting us to get it handled right.
-Jasmine
Reply from Aptive Pest Control - Dallas
We really appreciate you taking the time to share your feedback with us, Mushtari! It’s good to hear the service met your expectations and everything was handled as it should be. We’re glad things went smoothly for you. Thank you for choosing Aptive to handle your pest concerns!
-Alexis
Casey is very friendly and knowlegable!
March 27, 2026
Reply from Aptive Pest Control - Dallas
Hi David & Amy,
Thank you for sharing your experience! We’re thrilled to hear that Casey was friendly and knowledgeable. At Aptive, we take pride in making sure every visit is thorough and your pest concerns are fully handled.
We appreciate you choosing Aptive and being part of our neighborhood, and we look forward to keeping things handled for you!
-Jasmine
Aptive Pest Control is great
Aptive Pest Control is great. We have been using them for a decade and never have had problem or a bug! Inside and out they do a great job. Dylan was out this week and was friendly, professional, knowledgeable and terrific!
March 21, 2026
Reply from Aptive Pest Control - Dallas
Thank you for sharing this with us, Carolyn! It's great to hear that you've been satisfied with our services for the past decade. It's fantastic to know that Dylan made such a positive impression during his recent visit. We strive to provide friendly, professional, and knowledgeable service, and it’s great to see that reflected in your experience. Your feedback is incredibly valuable to us, and we look forward to continuing to keep your home protected against pests. We appreciate having you as a part of Aptive!
-Alexis
Friendly and knowledgeable staff
March 21, 2026
Reply from Aptive Pest Control - Dallas
Hi Mary,
Thank you for sharing your feedback! We’re thrilled to hear that our team was both friendly and knowledgeable. At Aptive, we take pride in making sure every visit is fully handled, so you can feel confident that your home is in capable hands.
We truly appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!
-Jasmine
Top notch service
Top notch service. I've been with them for almost 3 years! JT was my last technician and he did a phenomenal job! The only thing that I wish was different is the ability to schedule a set time for arrival versus a range. I have a demanding job and it's hard to be there for them to treat the inside of my home. It's been over 6 months since the inside was treated.
March 27, 2026
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for being such a loyal part of the Aptive neighborhood for nearly three years! We’re thrilled to hear JT provided phenomenal service. We understand how important it is to have predictable scheduling, especially when it comes to treating the inside of your home, and we truly appreciate your feedback.
At Aptive, we’re committed to making sure every concern is fully handled, and we’d love to work with you to schedule your next interior service at a time that works best for you. Please reach out to us at socialmedia@goaptive.com so we can get this handled for you!
-Jasmine
Always provide good service
Always provide good service. Product is effective. No issues .
October 23, 2025
Reply from Aptive Pest Control - Dallas
Hi Dorothy,
Thank you for your feedback! We’re glad to hear our team consistently provides good service and that the products are effective. At Aptive, we take pride in making sure every concern is fully handled, so you can enjoy a protected home with confidence.
We truly appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!
-Jasmine
It's important to compare services
I had Aptive Pro pest control services for 12 months, ending 3/25/26. Service technicians notified me of their arrival time typically about 30 min in advance, we're thorough, friendly, professional and asked if I wanted any particular issues addressed. On one occasion when I scheduled a visit between regularly scheduled visit the tech never showed nor re-contacted me to say we'd need to reschedule.
Overall, I thought their work was very good, but it did not particulary stand out from a different pest control company I found by doing some research. We moved to a new home after 7mo with Aptive and I found a comparable pest control company who also used granular pesticides on the lawn as well as quarterly perimeter sprays, brush spider nests down, sprayed inside on request, and put down sticky insect/rodent cards /boxes as needed. I was able to negotiate with this company to reduce their monthly charge to half what I was paying Aptive and also with a 12 mo contract. Also, they offered to pay the $199 penalty if I broke my 24mo contract with Aptive. In response to my asking Aptive for an invoice for that pay out, I was pleased that they offered and I accepted instead a significant reduction in my monthly charge, which I paid until that house was sold. Then, I paid the penalty and submitted the invoice to my other company.
I think Aptive should reconsider their 24 month contract and even lowering their monthly fees. Techs from both companies (per my observations) typically spent about 20 min (or a little more or less) during their visits. Overall Aptive does good work but I feel it is important for consumers shop around.
March 25, 2026
Reply from Aptive Pest Control - Dallas
Hi Buddy,
Thank you for taking the time to share such a detailed and thoughtful review, it really means a lot to us at Aptive. I’m glad to hear that your service professionals were consistently friendly, thorough, and communicative, and that they took the time to address your concerns during each visit, that’s exactly the level of care we aim to provide. I also appreciate you calling out the missed appointment, that’s not the experience we want for our customers, and your feedback helps us continue improving how we follow through and communicate. We understand that pricing and contract terms are important factors when choosing a provider, and we respect your decision to explore other options that best fit your needs. It does mean a lot that you worked with us and allowed us the opportunity to adjust your plan along the way. Thank you again for choosing Aptive and for sharing your honest perspective, we’re always working to make sure every service is truly handled with care.
-Jasmine
We had 2 problems we had spiders in the…
We had 2 problems we had spiders in the garage and hornets in the yard we believed they were coming from some bushes. He explained if they have flowers on them then he could not spray them. He was very knowledgeable and listened to our concerns to come up with a solution.
March 24, 2026
Reply from Aptive Pest Control - Dallas
We appreciate you taking a moment to share this, Robin and Kim! It's great to know that our team was able to handle your concerns about the spiders and hornets effectively. We're so glad he provided knowledgeable insights and listened to your needs to find a suitable solution. It's always a pleasure to help ensure your home is protected against pests, and we're grateful to have you as a part of Aptive!
-Alexis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.