Huge thanks to Gabriel and the team at OKX. They went over and above to resolve my issue in real time, and the turnaround was incredibly fast. Within a very short period of time they had investigated,... See more
Company replied
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OKX has become my favourite place to trade cryptocurrencies due to their epic feature set, deep liquidity and amazing staff. They're truly a good player in this space and do a lot of measures to make... See more
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I had the pleasure of receiving outstanding support from Gab at OKX while setting up my SMSF account. Gab not only guided me through the entire process with patience and clarity, but also went abo... See more
Company replied
I have been using OKX in Australia for a number of years now. Recently I have created a second account for my SMSF. The onboarding process was great, and there were staff ready to assist in the pr... See more
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Company details
Written by the company
OKX is one of the largest global crypto exchange by trading volume and a leading Web3 ecosystem. With monthly Proof of Reserve releases, OKX is trusted by over 50 million global users. OKX is the fastest and most reliable crypto trading app for professional traders everywhere. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX's vision is a world of financial access backed by blockchain and the power of decentralised finance
Contact info
Australia
- Support@okx.com
- app.okx.com
4.5
Excellent
34 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helped our SMSF with complex exchanging
Thanks to Michael and the whole team at OKX Australia. We had been having some issues exchanging AUD monies for investing into digital currency for our SMSF. The team worked with me to develop a strategy that is now working perfectly. It’s so great having a direct phone number to my account manager - personalised service. Highly recommend.
April 7, 2026
Unprompted review
Id like to thank Gabriel and all the…
Id like to thank Gabriel and all the team at OKX for their stellar service in responding and resolving my issue in the minimum amount of time and in a very professional manner.
March 18, 2026
Unprompted review
What’s a Team!
Huge thanks to Gabriel and the team at OKX. They went over and above to resolve my issue in real time, and the turnaround was incredibly fast. Within a very short period of time they had investigated, communicated clearly, and fully resolved the situation. The level of professionalism, responsiveness, and customer care was outstanding. It’s rare to see support teams move this quickly and effectively. Truly a 5-star experience—much appreciated!
March 13, 2026
Unprompted review
Reply from OKX Australia
Hi Zander,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that the team were able to resolve your issue quickly and keep you informed throughout the process. Providing fast, clear, and professional support is something we care deeply about, so it means a lot to know this came through in your experience.
Your feedback is greatly appreciated and will be shared with the team. Thanks again for your support and for choosing OKX.
Best regards,
The OKX Team
Swift response, clever and clear explanations and next steps
Was impressed with the responsive of the agents … who followed up, swiftly and clearly with all the next steps for me to take. I ver much appreciated their consistency and willingness to escalate matters when needed. All
With a good result! Appreciate their terrific service.
January 15, 2026
Unprompted review
Reply from OKX Australia
Hello S K Publishing,
Thanks for the review, and for sharing such detailed feedback!
We’re really glad our team could respond quickly, explain things clearly, and guide you through the next steps - and that we were able to escalate when needed to help reach a good outcome.
We’ll be sure to pass your kind words on to the team. If you ever need anything else, please don’t hesitate to reach out via OKX Support in-app - we’re always here to help.
- OKX Australia
I had a bad experience with the company…
I had a bad experience with the company regarding my account, I have one of the team members reach out to myself regarding the issues, he had called me and we had a extremely casual conversation regarding my problem as had explained to me the process and how he could arrange for it to be resolved.
They have now resolved my issue and I am extremely pleased with the help from the team.
Thank you OKX for the support
January 2, 2026
Unprompted review
Reply from OKX Australia
Hello Craig,
Thanks for sharing your experience.
We’re pleased to hear that our team was able to connect with you and help resolve the issue efficiently.
It’s great to know the process and support made a positive difference in the end.
We appreciate your feedback and look forward to continuing to support you.
- OKX Australia
Reply from OKX Australia
Hi Barry,
Thanks so much for your kind feedback, Barry!
We’re really glad to hear you found our team friendly.
Providing a welcoming and supportive experience is important to us, and it’s great to know it showed.
We appreciate you taking the time to share your experience and hope to continue supporting you on your journey with us.
- OKX Australia
Nice team
I met the team at Aus Crypto Con and they were running a promotion for new users. Nice team and helped me claim the promotion.
December 17, 2025
Unprompted review
Reply from OKX Australia
Hi R.
We’re thrilled you had a great experience with the team at Aus Crypto Con and that they could help you get set up and claim the promotion.
We’re always here to support new users and really appreciate you taking the time to share your feedback.
Welcome to OKX!
- Team OKX Australia
Amazing team
Amazing team. Got my account set up with no real issues and the team was close by and accessible for any questions I had. highly recommend
November 15, 2025
Unprompted review
Reply from OKX Australia
Hi PB,
Thank you for the kind words! We’re thrilled to hear that your account setup went smoothly and that our team was readily available to support you. It means a lot to us that you’d recommend OKX Australia, and we’re always here if you need anything in the future.
- Team OKX Australia
Excellent onboarding experience with…
Excellent onboarding experience with the OKX team and speedy verification and approval process. The team had me onboarded and ready to trade after all info uploaded within 2hrs.
December 1, 2025
Unprompted review
Reply from OKX Australia
Morning Marguerite!
Thanks so much for your kind words! We’re thrilled to hear that your onboarding experience with the OKX team was smooth and efficient.
Getting you verified and ready to trade within 2 hours is exactly the kind of service we aim to deliver. If there’s ever anything more we can do to support your journey, we’re here to help.
- Team OKX Australia
Gabriel is great
Gabriel is great! He fixed my problems and even answered me on his day off.
November 22, 2025
Unprompted review
Reply from OKX Australia
Morning Sandy,
Thanks so much for your wonderful review! We’re really glad to hear that your issue was resolved and that you had a great support experience.
Going the extra mile for our users is something we truly value. If you ever need help again, we’re always here for you!
- Team OKX Australia
OKX - Review
Good site! Can talk to a human, not some AI assistant. Happy so far!!
November 12, 2025
Unprompted review
Reply from OKX Australia
Hi Gerard,
Thanks so much for the kind words, We’re really glad to hear you’re enjoying the experience and appreciating the human touch in our support - it’s something we take pride in.
If there’s ever anything you need, we’re just a message away. Thanks again for choosing OKX!
- Team OKX Australia
The big plus
The big plus, got to speak to a human, Shaun, issue still not resolved at this stage, just a bit pre to tell, waiting for new security updates, hopefully they will contact me when the time is write.
November 8, 2025
Unprompted review
Reply from OKX Australia
Hi Derick
Thank you for your review and for highlighting your positive experience. We understand it’s frustrating that the issue isn’t fully resolved yet, and we appreciate your patience while updates are in progress.
To help us look into this further and ensure you get a timely resolution, could you please share your support ticket ID or any reference number from your conversation with our team? Once we have that, we’ll be happy to follow up directly.
- The OKX Australia Team
SMSF TRADING
Choose to open an SMSF trading account with OKX, the agent was really helpful in explaining and guiding thru the process and getting it all set up.
October 27, 2025
Unprompted review
Reply from OKX Australia
Hi Nevin,
Thank you for sharing your experience! We’re delighted to hear that our team was able to guide you smoothly through setting up your SMSF trading account. It’s great to know you felt supported throughout the process. We truly appreciate your trust in OKX and look forward to helping you make the most of your trading journey.
— The OKX Australia Team
Opened a SMSF account with OKX
Opened a SMSF account with OKX. Customer service was very well responsive and process for creating account was simple and secure. Also have a personal account with them and they are fantastic.
October 20, 2025
Unprompted review
Reply from OKX Australia
Evening Benny,
Thanks so much for sharing your experience! We’re thrilled to hear that setting up your SMSF account was smooth and that our team was responsive throughout the process. It’s great to know you’re also enjoying your personal account with OKX - we really appreciate your continued trust and support.
If you ever need assistance or have suggestions for improvement, we’re always here to help.
- OKX Australia Team
I have been using OKX in Australia for…
I have been using OKX in Australia for a number of years now. Recently I have created a second account for my SMSF. The onboarding process was great, and there were staff ready to assist in the process. They even had the ability to schedule a call or Zoom meeting with them.
The verification process went smoothly, and I have been able to download the documents that I needed for my SMSF accountant for tax return purposes.
All in all, can't fault them and they have got my business going forward.
October 16, 2025
Unprompted review
Reply from OKX Australia
Hi Damian,
Thank you so much for your kind words and for being a long-time OKX user in Australia - we truly appreciate your continued support!
We’re especially glad to hear that setting up your SMSF account was smooth and that our team could assist with onboarding and verification. It’s great to know the documentation process met your needs for tax purposes too.
We’re committed to making every part of the experience seamless, and it’s rewarding to know we’ve earned your ongoing trust. If you ever need anything, we’re always here to help.
Warm regards,
The OKX Australia Team
new customer experience
I am new account and explain to my question very patient . Provide direct answers and shared the link with more information.
Such amazing services will increase our confidence trading cryptocurrency with OKX.
October 7, 2025
Unprompted review
Reply from OKX Australia
Hi Bill,
Thank you so much for sharing your experience as a new customer! We’re really pleased to hear that our team was patient, helpful, and able to provide the information you needed. It’s great to know you’re feeling more confident trading with OKX - that’s exactly what we aim for.
If you ever have more questions or need further support, we’re always here to help. Welcome again to OKX, and happy trading!
Best regards,
The OKX Team Australia
Easy to use
Easy to use, fast withdrawal and quick customer service, best out here in Australia
October 2, 2025
Unprompted review
Reply from OKX Australia
Hi Timcena,
Thanks so much for the shout-out!
We’re thrilled you’ve found OKX easy to use, with fast withdrawals and quick support - that’s exactly the experience we aim to deliver for our Australian community. If you ever have ideas to make things even better, we’d love to hear them.
If you need a hand, our in-app chat and Help Center are always available.
- The OKX Australia Team
Great App, Great Tech, Great Support - All round positive experience
Seamless and professional onboarding for both personal and SMSF accounts. Fantastic support from Gabriel with professional guidance and quick to respond and resolve any issues.
The website and app are great and well thought out. They would have to be the best in Australia at the moment with a fiat onramp. They also do not skimp on security, everything feels secure and safe and I feel confident while my assets are on the Exchange.
September 23, 2025
Unprompted review
Reply from OKX Australia
Hi Mike,
Thank you so much for sharing such thoughtful feedback! We’re delighted to hear that your onboarding experience was smooth and that we were able to provide the guidance and support you needed.
It’s also great to know you’re finding our platform intuitive and secure, as safety and user confidence are always top priorities for us.
Your recognition of our fiat onramp and security measures means a lot, we’ll continue striving to set the standard in Australia.
Thanks again for trusting us with your assets and for being part of the OKX community!
- OKX Australia Team
So called free conversions are charged…
So called free conversions are charged at over 1% each way , then wont let me withdraw my own crypto, avoid OKX at all costs
September 11, 2025
Unprompted review
Reply from OKX Australia
Hi JG,
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how important transparency is when it comes to fees and withdrawals.
We’d like to clarify that we don't charge any fees for our conversions. What you may be seeing is the difference between the buy and sell price (the "spread").
Regarding your withdrawal issue, please continue communicating with our support team via the in-app chat or Help Center so we can assist you directly and get this resolved.
We truly value your feedback as it helps us improve, and we’d appreciate the chance to turn your experience around.
- The OKX Australia Team
Good customer services
Good customer services. Gabriel is so patient, I appreciated for his help.
August 28, 2025
Unprompted review
Reply from OKX Australia
Thank you for your kind feedback! We’re so glad to hear that we were able to support you with patience and care.
If there’s ever anything more we can do to make your experience even better, please don’t hesitate to let us know.
- OKX Australia Team
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