Your Doctors Online Reviews 1,697

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 706 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the service as smart, efficient, and amazing. Customers appreciate the fast response times and the ease of use, making it a convenient option for medical needs. Many praise the staff for being knowledgeable, respectful, and prompt in assessing problems and providing treatment plans, often describing the experience as professional and friendly. The thorough virtual visits and attention to detail, including follow-ups, are frequently mentioned as exceeding expectations compared to traditional in-office visits. However, some people mentioned issues with communication, finding it sometimes overly communicative or, conversely, experiencing a lack of follow-up on serious medical results. A few reviewers also noted frustration with not being able to connect with a specific doctor and having to re-enter their history repeatedly.

What people talk about most

Service

People report positive experiences with service, often highlighting the speed, efficiency, and... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many expressing happiness and thankfulness for the help... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the app's accessibility,... See more

Response time

Users describe positive interactions with response time, with many reviewers impressed by the immediate and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast, dependable, reliable and understanding. Have told lots of friends of this service. No one likes emergency room wait times or not knowing if you are going there with sicker people. Standard docto... See more

Company replied

Rated 5 out of 5 stars

For an online doctor experience, this is a pretty good company to work with. Their support teams are quick to action and follow-up, and the patient care advsiors that I've spoken to so far (3 of t... See more

Company replied

Rated 5 out of 5 stars

I found this service by accident when trying to get help for an obviously infected toe. It was a weekend. Being diabetic it is a worry when there is a foot problem. Your Doctors Online were knowledg... See more

Company replied

Rated 5 out of 5 stars

Very fast and easy to use service. Able to quickly get a call from a doctor, explain your symptoms, they recommend you a treatment plan and set you up with a prescription and doctors note for work/sch... See more

Company replied


Company details

  1. Medical Clinic

About Your Doctors Online

Written by the company

Your 24/7 Virtual Healthcare Clinic in Canada
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.

How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.

Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

I have had such excellent care from…

I have had such excellent care from your doctors online. You are in good hands with this service. Thanks to Dr.Cheema and other doctors on the app I know about a pituitary, thyroid, anemia and other conditions that are now treated because of this service. Dr Dunkley and Dr. Ola Tarabzuni are amazing and so helpful. You can’t find more caring doctors anywhere. They are so knowledgeable in conditions it blows me away every time. There’s nothing comparable to this service and these doctors. I would be nowhere in my medical journey without them. I went to see a specialist once and a surgeon in Toronto and they knew who dr Cheema was when I mentioned him and how much he had helped me they knew of him and said great things about him. He is highly esteemed and reputable even by others in the field who know of him. You cannot go wrong with this service. I even had a nutrition consult her name was Zainab Shafiq and she made this amazing plan it was so detailed. I’ve been helped also by Tareem Gul who is also excellent in her care amongst all the others. Thank you so much your online doctors for all your help in my care!!!

May 3, 2026
Unprompted review
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Reply from Your Doctors Online

Hi Kristiane,

Thank you for sharing your incredible experience with Your Doctors Online. We are proud to hear that our team, including Dr. Cheema, Dr. Dunkley, and Dr. Ola Tarabzuni, provided the expert medical advice necessary to diagnose and manage complex conditions like thyroid issues and anemia. Your Doctors Online provides comprehensive virtual primary care and specialized support, including detailed nutrition consultations and chronic condition management. It is our mission to offer a seamless telehealth service that connects patients with highly esteemed, licensed physicians who prioritize evidence-based medicine and patient safety throughout your medical journey.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great service.

Great service.

April 22, 2026
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Reply from Your Doctors Online

Hi Juliano,

Thank you for the positive rating! Your Doctors Online provides 24/7 virtual urgent care to ensure you have instant access to professional medical support. We are glad our online doctor service met your needs and provided the high-quality care we strive to deliver to every patient.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Needed help in a pinch with a sinus…

Needed help in a pinch with a sinus infection. Gave my symptoms and answered every question asked. Perception was received the same day. The app is pretty straight forward. I recommend.

May 4, 2026
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Reply from Your Doctors Online

Hi Antwon,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform could help you receive a fast and effective sinus infection treatment. It is our mission to provide a straightforward experience for patients needing 24/7 medical advice and prescription delivery services in a pinch.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Nutritionist

Amazing and knowledgeable

May 7, 2026
Unprompted review
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Reply from Your Doctors Online

Hi Lakeisha,

Thank you for choosing Your Doctors Online. We are glad our knowledgeable medical team could help you with your health concerns through our virtual urgent care platform. It is our mission to provide instant connection to 24/7 medical advice and high-quality care whenever you need it.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Very good and reliable service

Very good and reliable service

May 6, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Kyle,

Thank you for your feedback! Your Doctors Online provides a very good and reliable service by offering an instant connection to 24/7 virtual urgent care. We are pleased that our platform could support your healthcare needs with high-quality medical advice and efficient telehealth services.

Best Regards,
Your Doctors Online

Rated 3 out of 5 stars

Why can’t we change email address

Why can’t we change email address? It really irks me. It’s so simple a changeZ

May 6, 2026
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Reply from Your Doctors Online

Hi Pikyu,

We understand that managing your account details is important to you. To ensure the highest level of security and maintain HIPAA-compliant record-keeping, Your Doctors Online utilizes a unique email identifier to safeguard your private medical consultations and virtual urgent care history. While this protocol is in place to protect your sensitive data, our support team is available to assist with account transitions to ensure you maintain uninterrupted access to our 24/7 medical advice and telehealth services.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great service

May 6, 2026
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Reply from Your Doctors Online

Hi Hannah,

Thank you for your feedback! Your Doctors Online provides 24/7 virtual urgent care to ensure every patient receives a great service experience with an instant connection to a licensed physician. We are glad our platform could assist you with high-quality medical advice and efficient telehealth services.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Highly recommend

Highly recommend

May 6, 2026
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Reply from Your Doctors Online

Hi Hannah,

Thank you for your high recommendation! Your Doctors Online provides 24/7 virtual urgent care designed to give patients an instant connection to licensed physicians. We are proud to offer a reliable platform for medical advice, prescription delivery, and sick notes, ensuring high-quality healthcare is always accessible whenever you need it.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Incredibly helpful service, truly 24/7.

The response time was immediate, and the process was fast. I was able to resolve my troubling situation quickly, and at 3 am! Truly 24/7 service. I was fully ready for this to be a scam, but desperation trumped risk. I was ASTOUNDED that it was not, and that it helped me in the exact way I needed. Fully recommend Your Doctors Online. I couldn't have had a better experience!

May 6, 2026
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Reply from Your Doctors Online

Hi Elliot,

Thank you for your incredible feedback! Your Doctors Online provides 24/7 virtual urgent care specifically to ensure that patients have an instant connection to medical advice at any hour, even at 3 am. We are glad we could help you resolve your situation quickly and demonstrate that our platform is a legitimate, high-quality resource for online doctor consultations. Our mission is to provide a reliable and fast medical service that patients can trust for urgent care needs and prescription services whenever they arise.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Fast and professional service.

Fast and professional service.

May 5, 2026
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Reply from Your Doctors Online

Hi Wendy,

Thank you for your feedback! Your Doctors Online is committed to providing fast and professional service through our 24/7 virtual urgent care platform. We are pleased that we could offer you an instant connection to a licensed physician, ensuring that high-quality medical advice and telehealth services are accessible whenever you need them.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Good service and response time was…

Good service and response time was excellent

May 4, 2026
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Reply from Your Doctors Online

Hi Parfait,

Thank you for your feedback! Your Doctors Online is dedicated to maintaining an excellent response time to ensure our patients receive instant connection to 24/7 virtual urgent care. We are pleased that our platform can provide you with high-quality medical advice and efficient telehealth services that define our commitment to accessible healthcare.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

It was great experience

It was great experience

May 2, 2026
Unprompted review
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Reply from Your Doctors Online

Hi Gurwinder,

Thank you for sharing your positive experience! Your Doctors Online is committed to providing a seamless virtual urgent care experience for all our patients. We are glad our platform could provide you with instant access to 24/7 medical advice, ensuring that high-quality healthcare and prescription services are always just a few clicks away.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

The quick response

The quick response. Letting me know when I am next in line. Uses the service at all times and always receive an excellent response. The updates regarding prescriptions and the next-day wellness check are exceptional. It is worth the annual membership fee!

May 4, 2026
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Reply from Your Doctors Online

Hi Theresa,

Thank you for your wonderful feedback! Your Doctors Online is dedicated to providing a seamless virtual urgent care experience, and we are pleased that our real-time queue updates and 24/7 medical access have been so helpful. We take great pride in our comprehensive care model, which includes efficient prescription delivery and proactive wellness checks to ensure your recovery is on track. Our goal is to demonstrate that the annual membership provides unmatched value by offering unlimited, high-quality medical advice and telehealth services year-round.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

No issues

No issues! Quick and easy!

May 4, 2026
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Reply from Your Doctors Online

Hi Lauren,

Thank you for the 5-star rating! We are glad that Your Doctors Online provided a quick and easy experience for your healthcare needs. Our platform is designed to offer an instant connection to 24/7 virtual urgent care, ensuring that high-quality medical advice and prescription delivery are always accessible within minutes.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Fast and reliable service

Fast and reliable service. Beats a walk-in clinic by a mile

May 4, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Christopher,

Thank you for choosing Your Doctors Online. We are thrilled to hear that our virtual urgent care provided you with a fast and reliable alternative to traditional walk-in clinics. It is our mission to ensure that every patient has instant connection to a licensed physician for 24/7 medical advice and prescription services from the comfort of their home.

Best Regards,
Your Doctors Online

Rated 1 out of 5 stars

was in a bind and they knew it

Personally was in a bind , i stupidly told someone that , it all started out just fine i couldn’t get m dr in time so i needed to see a dr so i wouldn’t get sicker . She was nice enough prescribed antibiotics and nasal spray what “ was not “ explained to me ever was the 240 dollar hit my credit card took when i thought i only had to pay 20 dollars a month for the service so be very very careful these guys like to play in the grey zone . I am still confused and to top it off the doctor will not call me back . What would you do ??

April 29, 2026
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Reply from Your Doctors Online

Hi David,

We want to address your concerns regarding our subscription model and ensure full clarity. Your Doctors Online provides 24/7 virtual urgent care through an annual plan structured at $20/month, billed as $240 upfront. This allows us to offer the lowest possible rate for unlimited, year-round medical advice and prescription services. The annual billing total is explicitly displayed on the subscription selection screen prior to payment authorization.

In cases where an upfront payment is not completed, our system may offer a specialized promotion that allows you to access our telehealth services for $20 monthly while committing to the yearly agreement. This ensures you still receive an instant connection to licensed physicians and free prescriptions from the comfort of your home. This annual commitment is what allows us to maintain a high standard of virtual urgent care for you and your family.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Fast

Fast, dependable, reliable and understanding. Have told lots of friends of this service. No one likes emergency room wait times or not knowing if you are going there with sicker people. Standard doctors offices take like 2 weeks to get in. I feel this is the best option for common sickness. I dont need to be in a waiting room getting anyone else sick either. This service is smart efficient and amazing

May 3, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Steven,

Thank you for your high recommendation! We are glad to hear that Your Doctors Online provided the dependable and understanding care you needed.

Your Doctors Online provides 24/7 virtual urgent care, serving as the smart, efficient alternative to long emergency room wait times and the two-week delays often found at standard clinics. Our online doctor service ensures you receive an instant connection for common sickness treatment, such as sinus infection or UTI relief, all from the safety of your home. By choosing our platform, you access high-quality medical advice and prescription delivery options without the risk of waiting rooms, making healthcare safer and more accessible for everyone.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

It was good

It was good, it was fast and easy

May 3, 2026
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Reply from Your Doctors Online

Hi Eldo,

Thank you for the review. We are glad to hear that your experience with Your Doctors Online was both fast and easy.

Your Doctors Online provides 24/7 virtual urgent care to ensure every patient can access an instant connection with a licensed physician. Our platform is designed to offer a seamless online doctor service, delivering efficient medical advice and treatment plans without the wait times of a traditional clinic.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

The easy access and zero wait time plus…

The easy access and zero wait time plus a simple plan and direction was very much appreciated

May 3, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Abbey,

Thank you for your feedback. We are pleased to hear that you valued the easy access and zero wait times provided by our platform.

Your Doctors Online offers 24/7 virtual urgent care to ensure patients receive instant connections with licensed physicians without the typical delays of a traditional clinic. By providing a 24/7 online doctor service, we aim to deliver a simple plan of action and clear medical direction for every patient, ensuring high-quality medical advice is always available when you need it most.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

This site is legit and I give it 10/10

This site is legit and I give it 10/10. Doctors were helpful in following up and making sure you’re getting treated. I would definitely recommend this to my friends and family

May 3, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Henna,

Thank you for choosing Your Doctors Online. We are thrilled to hear about your positive experience and that our team provided the thorough follow-up care you deserve.

Your Doctors Online provides 24/7 virtual urgent care designed to ensure every patient receives high-quality medical advice and consistent support throughout their treatment journey. It is our mission to provide accessible, reliable healthcare, and we truly appreciate you recommending our online doctor service to your friends and family.

Best Regards,
Your Doctors Online

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