Y Live Community (previously PopulusLive) Reviews 5,914

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the payment system, noting that it is good, timely, and often automatically transferred directly to their bank accounts once the £50 threshold is reached. Many appreciate the variety and interesting nature of the surveys, finding them well-structured and easy to complete. People also highlight the excellent value for money, considering the rewards generous for the time invested. However, some people were dissatisfied with certain aspects of the user experience and service. A few reviewers mentioned being screened out of surveys after spending considerable time on initial questions, which they found repetitive and annoying. There were also occasional reports of accounts being locked or payments not being received, with some customers feeling that the company no longer wanted them after their first payout.

What people talk about most

Payment

Customers generally report positive experiences with payment. Many reviewers highlight that payments are... See more

User experience

Users describe ambiguous interactions with the user experience. Many reviewers praise the platform's ease of... See more

Website

Clients share positive opinions on the website, with many reviewers praising it as one of the best survey... See more

Value for money

Consumers express satisfaction with the value for money, finding the rewards fair for the time spent. Many... See more

Service

People report ambiguous experiences with service. While some customers praise the excellent and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well I have been doing these surveys for quite a few years. Love doing them as they are mostly very interesting. However the annoying bit is after starting a survey and filling all the personal detai... See more

Rated 5 out of 5 stars

I really enjoy taking the variety of surveys offered by this company. Points for each survey vary according to their length. I just wish the frequency of surveys increased so it doesn't take too lo... See more

Rated 5 out of 5 stars

Well structured surveys and you get paid . You do have to go through a pile of screening questions and if you don’t meet the criteria for the demographic they are looking for, you will instead be ent... See more

Rated 5 out of 5 stars

5 stars for payment - pays out automatically when the £50 threshold is reached, no hassle, can choose cash straight into my bank account. Room for improvement with pre-screening: most of the long se... See more


Company details

  1. Market Researcher

Written by the company

Y Live (previously PopulusLive) We are the online community that allows you to earn £s in return for your time completing surveys. As a member, you will be financially rewarded for participating in our surveys and enjoy several other benefits. Y Live community members have received more than £15 million in incentive payouts since 2010.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Replied to 73% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I’m disappointed with my recent…

I’m disappointed with my recent experience.I reached the payment threshold on my account, but I later became unable to access it. Since then, I have not received any update regarding my earned payment and have also not received a response from support despite contacting them.Clear communication and timely support are important, especially where completed survey earnings are concerned, so this has been frustrating.I would appreciate clarification regarding my account and payment status, and I am happy to update this review if the matter is resolved

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Trustworthy.

My experience with Y Live has been genuinely positive, and I’m very grateful for the opportunity they provide. In my case, it took me about a year to complete enough surveys to receive my first payment. Surveys do not arrive very often, and when they do, they are usually looking for specific profiles, so not everyone will be suitable for all of them. The £50 arrived safely in my bank account just a few days later, exactly as promised.

I understand that for some people it may not seem worth it, but when you’re too ill to work and you have no income at all, £50 really feels like a gift from heaven.

Personally, I do not find the surveys very difficult to complete, although you do need to stay focused while answering them. For example, one time I answered at the beginning that I had not ordered takeaway food for delivery, but later in the survey, when they asked whether I had ordered food, I had supermarket grocery delivery in mind, so I made a mistake and the survey closed immediately. Personally, that actually reinforced my impression that they are rigorous with data quality, as it showed me that the questions are designed to provide useful and reliable information to the companies that use their research services.

You also need to be quite quick to respond to survey invitations. If you receive an email but cannot complete the survey straight away, there’s a chance they may already have reached enough people with your profile.

I also want to mention that their customer service is wonderful. Whenever I’ve had a question or a problem, they have always replied kindly and been very helpful.

Overall, I only have gratitude and good things to say about Y Live. Whether it is worth it or not will depend on each person’s circumstances, but in my case I truly appreciate it.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

By far the best survey site i am a…

By far the best survey site i am a member of. Although some of the surveys can be a bit long, they are interesting . Payment is really good and payout fast and efficient. Just received yet another payment. Thank you.

May 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Missed payment

I recently noticed that my November payout was never received, I have sent 3 emails to them regarding this spanning the last month, and have yet to receive a response. Very frustrating as payments have all been received previously, and I am always recommending the site to family & friends.

May 7, 2026
Unprompted review
Y Live Community (previously PopulusLive) logo

Reply from Y Live Community (previously PopulusLive)

Hi Richard,
We can confirm that this payment will be sent next week. Please accept our apologies on this occasion.
Kind regards
The Y Live Team

Rated 5 out of 5 stars

YLive - Y Not

The Y Live surveys are mostly enjoyable to complete & payment arrived when they say it will. Overall, one of the better suppliers of surveys I have come across

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Interesting surveys…

YLive always provides interesting surveys and is very prompt to pay when requested. I have been with them for years now and I am very happy to recommend them as reliable and trustworthy.

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I really enjoy using the Ylive survey…

I really enjoy using the Ylive survey app. The surveys are not too long or difficult and most are quite informative. Also the payment amount received is fair for the amount of time spent. An honest and reliable app to use. Thank you.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

The Best Survey Company

This company always sends interesting surveys which can be related to politics, finances, climate change, shopping, food and other things. It requires people to give considered answers but it is one of the better paying companies, always paying out promptly once you meet the payment threshold. It is the best survey company around. Highly recommended.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

I’m quite disappointed with my...

I’m disappointed with my recent experience.
I reached the payment threshold on my account, but I am currently unable to access it. Since then, I have not received any payment and have also not been able to get a response from support despite reaching out.
This is quite frustrating, as I have completed surveys in good faith and would expect clear communication regarding both account access and payment status.
At this point, I would appreciate a response and a proper update on how my earned payment will be handled.
I hope this can be resolved promptly.

May 4, 2026
Unprompted review
Y Live Community (previously PopulusLive) logo

Reply from Y Live Community (previously PopulusLive)

Hi Heather,
Please email info@ylive-community.com to look into this for you.
Kind regards
The Y Live Team

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Rated 5 out of 5 stars

Ylive is a great company for surveys

Ylive is a great company for surveys . I do many interesting surveys .The rewards are good . I have once again been paid at the beginning of this month after reaching my minimum payout . Only good things to say about them and pleased that I am a member of the Ylive
community

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Great surveys

I have been doing surveys for quite a while now with Y Live and they are always great fun. The surveys are easy to complete and the rewards very satisfying, I will keep doing these as often as I receive them.

May 6, 2026
Unprompted review

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