Chaotic. Prices may look competitive but the service you get is dire. You can't register the App because it goes in circles and you can't enter the info it requires or receive sms. Password reset OTPs... See more
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I needed to change my email address linked to my mobile number. After numerous 'phone calls, emails and continual unfulfilled promises from various customer service staff and spanning a period of mor... See more
Appalling level of service. Despite having plenty of money on my account I cannot make or receive call or texts meaning I missed an important call from my doctor today. I have tried to contact the com... See more
Awful experience. I had been using talk home calling cards for many years before I swapped to another company. Once I made a call to a mobile phone number, some credit remained on the card. Yet when... See more
1.6
Bad
66 reviews
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Recently bought £5 card but didn't …
Recently bought £5 card but didn't receive my 10 digit pin, very disappointed
February 12, 2018
Unprompted review
Advertisement
The fact that Talk Home runs on EE is a …
The fact that Talk Home runs on EE is a big plus, not to mention the new launch of 4G services. However, there are some minuses out there:
- Customer Service: if you send them an email, expect a behaviour similar to "let's bury our heads in the sand", meaning they won't bother replying to you
- Bundles: they are misleading! for instance, Freedom 10 promises 2GB, 500 minutes and "unlimited" texts. After you buy the bundle, you will have: 1.86 GB, 500 minutes, 3000 texts :(. So much for "unlimited" and the "2" GB of data...
- Checking your remaining allowance: you can't! Your online account will not display immediately after finishing a phone call/text/browsing the resources available, so you will not be able to see for real how many minutes/texts/MB you have left. This usually takes a day. There is also no possibility of sending a text to a short number to have this information available, they only say you can check your balance (in pounds and pence) by calling *579#, but that's it. If you want to know when your bundle will expire, forget about it! You won't be able to find this information either on your online account or by any other method, so you will have to calculate for yourself those 30 days (you need a good memory, too)
- Roaming: be aware that your bundle, although includes international minutes, will not allow you to use them while roaming and the same applies to data. You have to make sure you have enough balance (on top of your existing bundle) so you can be able to use your phone in roaming. The good thing is that they have now reduced the roaming rates as opposed to what they were charging a few months ago.
December 13, 2017
Unprompted review
Reply from THM
Hey Marius, thanks for your review. Sorry to hear you're not fully happy with our service. As you know we have recently relaunched our website with Enhanced 4G. We have also added our new Freedom plans, as you mentioned. First, let's talk about allowances. If you have active apps running in the background on your phone, your data allowance will decrease from the moment you buy it. I can assure you that all the values we advertise are added in full when you buy them. Regarding texts, unlimited is unlimited. We add 3000 texts simply as a value, if you were to go over 3000 in a month you would not be charged. Feel free to call us on 579 to discuss how we can help to improve your experience further. Thank you, Marius, your feedback is greatly appreciated.
Absolutely rubbish I bought £5 Talk …
Absolutely rubbish I bought £5 Talk home card and called my family in Kurdistan, the card says 280 minutes talk time but when I called the number it lasts 13 minutes only. Don't waste your money buy something else
November 27, 2017
Unprompted review
PAC code
Good rates but not so good service. I called for PAC code today and they said you can't get it before 2nd Jan. so sad
December 28, 2016
Unprompted review
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