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Rated 1 out of 5 stars

Absolutely shocking company how you could put me through what I went through is beyond believe accident December 2020 emailed 18th March 2022 to be told she believed the taxi drivers witness he plucke... See more

Rated 1 out of 5 stars

I got my first offer before I had even finished my physio which was less than half of what I thought I would get , then got another one which was an extra couple of hundred more, now I'm getting advis... See more

Rated 1 out of 5 stars

had to constantly chase them, high staff turnover meant people you spoke to didn't haven't clue! I had 3 or 4 different people deal with my claim and I had to constantly chase the company. I was a... See more

Company replied

Rated 5 out of 5 stars

I highly recommend legal friend as I find the service at high standard. The staff are professional and friendly and most of all supportive. The director Mrs Laura Morgan is a very warm hearted person... See more

Company details

  1. Legal Services & Government

Information provided by various external sources

We’re a national personal injury law firm with more than 30 years' experience. We specialise in accidents that happen on the road, at work and in public.


Contact info

2.2

Poor

TrustScore 2 out of 5

122 reviews

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Rated 5 out of 5 stars

The advise and help that I received …

The advise and help that I received from the advisors before be spoken to by the solicitor was amazing then when speaking to the solicitor and the solicitors seceyery was outstanding. I was dealt with compassion and courtesy threwout and the professional manner was next to none. I wAs explained evrything several times and was always asked threwout if I had any questions and if I understood evrything. I was reassured about evrything all the time. I also mentioned in the call that I suffered from mental health problems and even this didn’t concern the matter in hand the solicitors secetery was very concerned for me and very supportive and wanted to know if I was getting help. In this day and age this kind of service is very hard to find as evrything is evolved around money and time but in this case the service and compassion and courtesy I received was outstanding. I sincerely thank the team for dealing with me in this manner and I am very greatfull as this has readuured me and put my mind at ease. Excellent work and a massive thank you to the team keep the good work up. I would not hesitate one bit to recommend you to anyone.

January 8, 2018
Unprompted review
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Rated 5 out of 5 stars

Your people are very easy to listen to …

Your people are very pleasant and easy to listen to and take your details and statement ..I have been contacted by your lawyers who have taken my details and I am waiting for my statement through the post so I can read and amend it if necessary...Thank you

January 5, 2018
Unprompted review
Rated 5 out of 5 stars

I highly recommend legal friend as I …

I highly recommend legal friend as I find the service at high standard. The staff are professional and friendly and most of all supportive. The director Mrs Laura Morgan is a very warm hearted person with only the best intension for all her client. I find her to be down to earth and someone you can talk to about absolutely anything. Thank you all for your support.

December 19, 2017
Unprompted review
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Rated 5 out of 5 stars

I would recommend them yes

I would recommend them yes! From the first phone call they have been there every step! I am far removed from their world of legal talk! but they do explain each step! I appreciate that.

December 1, 2017
Unprompted review
Rated 1 out of 5 stars

Never ever do any dealing with this …

Never ever do any dealing with this scams "company" keep away from them.

November 29, 2017
Unprompted review
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Reply from Your Legal Friend

Hi Ryan,

Thank you for your comment. I am sorry to hear that you believe we have failed in our commitment to you; to provide the highest levels of customer service. We take feedback of this nature very seriously. I would be extremely grateful if you would contact me directly at dominic.timmons@2020legal.co.uk in order to give me the opportunity to investigate your concerns fully.

Kind regards

Dominic Timmons
Head of Compliance

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Rated 5 out of 5 stars

I think your service is of a very high …

I think your service is of a very high standard cause i phoned and the next day the advisor was at my property . Two days after i have had my appointment for my hearing test .thank you for your response on my case

October 30, 2017
Unprompted review
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Rated 5 out of 5 stars

Success

Friends Legal dealt with my claim. Everything was dealt with quickly and I was always kept in the loop and knew what was happening. I didn't need to do anything other than giving some information. I would used Friends Legal again.

October 24, 2017
Unprompted review

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