I ordered 3 different drinks, however only 2 arrived, packaged separately. After a message to customer services, which is a pain in the backside, as you used to be able to phone them directly, but... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to order, prompt delivery, well packaged. I've given it 4 stars, as the first Royal Mail driver dumped the package on the doorstep & I struggled to take it in, as it was heavy. The second R... See more
Company replied
Delivery was really quick, only negative was i ordered 3 but only got 2 but don’t know why the 3rd one was refunded
Company replied
It may not be the cheapest way to get my drinks (which is strange as it's direct) but it's easy and reliable, and the help chat is actually genuinely helpful
Company replied
Company details
Written by the company
Your Coca-Cola gives you direct access to the drinks you love. From household favourites and exclusive bundles, to official merchandise and completely new products – there’s something for everyone. Plus, Your Coca-Cola offers convenient delivery options straight to your door including the opportunity to subscribe for regular deliveries and savings. We’re focused on continually improving the service we provide. This is why your honest feedback is important to us.
Contact info
5th Floor, Voyager House, M90 3DQ, Manchester, United Kingdom
- 0800 470 3242
- www.yourcoca-cola.co.uk
4.3
Excellent
7K reviews
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One of the worst experiences I’ve had I…
One of the worst experiences I’ve had I haven’t received my ordered & I’ve chatted online & I must say what an appalling service I have received will not order from u again
August 11, 2026
Reply from Your Coca-Cola
Hello Tra,
We are truly sorry to hear about the issues with your order and the disappointing experience you had with our online chat service. We are looking into this immediately to understand what went wrong.
A message has been sent to your account.
Kind regards,
Liam
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Missing item, they use EVRI..
I ordered it on 11th Aug, then it was stating it's dispatched on 13th, then it tells me that they cancelled it via Royal Mail and now sent by EVRI (god knows why they use that courier). Says it got delivered - yeah? Where? All I get as proof is a photo of my Amazon package which was arriving at the same time by.. Evri as well?! So on both Evri tracking shows me a photo of my amazon package each, not my bottles of cola! Customer service doesnt really read message? I have to explain again. No offer to resend.. I've lost confidence in using that site now
August 14, 2026
Unprompted review
Reply from Your Coca-Cola
Hi Traci,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Everything arrived on time
Everything arrived on time — actually a little earlier, which was a lovely surprise. Ordering and paying couldn’t have been easier, and the whole process felt smooth from start to finish. Truly outstanding service; they really looked after me.
August 8, 2026
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I still haven't received the order
I still haven't received the order, tracking says it's temporarily stored in Basingstoke, makes no sense. Still not sure if this is a scam....
August 7, 2026
Reply from Your Coca-Cola
Hi,
I am truly sorry to hear about the delay with your order and the confusion regarding its tracking status in Basingstoke. We understand your frustration and concern. We are actively investigating this matter to provide you with a clear update and ensure your order reaches you as soon as possible.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Customer service was excellent
Customer service was excellent. I had an incorrect item sent in an order I received so I contacted customer services and Donna replied in 13 minutes and immediately sent for a corrected item to be dispatched.
August 14, 2026
Unprompted review
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Not a good experience had 6 cases…
Not a good experience had 6 cases delivered. All 6 couldn’t be sold as they all said not to be sold part of multi pack. So can’t sell them in our little tea rooms. No where on the website dose it say not for retail says case of 24 but when they come it’s 3 x 8 pack. It’s hard enough as a little business but when you think oooo I will try them new flavours DONT Just stick to your wholesaler
August 6, 2026
Reply from Your Coca-Cola
Hi Stuart,
I appreciate you taking the time to share your experience. We understand your frustration regarding the packaging and the difficulty this has caused for your tea room business. We are reviewing our product descriptions to ensure clarity on multipack items and their suitability for retail. Your feedback is invaluable as we continuously work to improve our service for small businesses like yours.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Prompt delivery and good communication.
August 6, 2026
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The only issue I found was my order was…
The only issue I found was my order was delivered in two parts
But overall very good no complaints
August 5, 2026
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Quick Delivery. Good Cost
After initial problems with the website, I downloaded the app. Ordered from that. Confirmation was quick, told delivery about 5 days. But surprisingly had the delivery in 48 hours. Impressed with cost (free delivery). In all good.
August 4, 2026
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Super easy to use and quick delivery
Super easy to use and quick delivery, there's a subscription option if you want to save a bit of money and are ordering the same stuff every month.
August 3, 2026
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I will now give coca cola their due
I will now give coca cola their due, my initial issue was swiftly sorted by them, so very pleased
August 3, 2026
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Your Coca-Cola
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Delivery company claimed we were not at home for delivery!
First order with this company and a very poor experience.
Our delivery of 12 x 500ml Coke Zero was scheduled to arrive on 8th August.
We were at home all day on this date and yet the delivery company claimed they attempted a delivery! A blatant lie as our Ring camera footage will prove.
I appreciate YCC is not directly responsible for this situation but they have chosen to use the particular delivery vendor and therefore this appalling service falls to them.
We never have issues with any deliveries from anywhere else. I would not use this company again after this poor experience.
I have complained to the delivery company but have no idea when we are going to receive our order as it would not allow me to reschedule the delivery!
I shall stick to Amazon in future this has not been worth the effort and frustration.
I did contact YCC who could have offered to liaise with the delivery company on my behalf and get this sorted - they did not offer nor did they offer any compensation, goodwill gesture to a new customer or otherwise.
Order number - 773720146
August 8, 2026
Unprompted review
Reply from Your Coca-Cola
Hello Pete,
We are truly sorry to learn of the incredibly frustrating experience you encountered with your recent order, particularly with the delivery. We understand how disappointing it is when a delivery is missed, especially when you were home and have evidence to support it. We recognize our responsibility in selecting our delivery partners, and we sincerely regret that their service has reflected poorly on us. We are actively reviewing this incident with the delivery company to understand what went wrong and to prevent similar occurrences in the future. We value your feedback and are committed to improving our services for all our customers.
A message has been sent to your account.
Kind regards,
Liam
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