My specific query , request was dealt with promptly and with care. Good , top quality products can be found here , from classic collections to one off , unique commemorative issues. My proble... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought 1 coin and was charged for a subscription. Wasn't transparent to me at the time, really should make it clear if signing up to a subscription. Have returned for a full refund. Update; V... See more
Company replied
My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... See more
Company replied
Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerfu... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kelly the lady l spoke to was so… Lovely
Kelly the lady l spoke to was so helpful & talked me through what l needed to do. Nothing was too much trouble. Really lovely friendly & polite. Thankyou Very Much To Her.
March 31, 2026
Unprompted review
Reply from The Westminster Collection
Thank you very much for your lovely feedback.
We’re delighted to hear that Kelly was able to help you and guide you through everything you needed. It’s great to know she made the experience easy and that her friendly and polite approach stood out.
We’ll be sure to pass your kind comments on to her – it will mean a lot. If you ever need any further assistance, please don’t hesitate to get in touch.
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Very good indeed hope you continue to…
Very good indeed hope you continue to be as successful as you have been in the past.SAB .
April 1, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind words. We’re really pleased to hear that you’ve had such a positive experience with us.
Your support and encouragement mean a lot, and we’ll continue to do our very best to provide the high level of service you expect. If there’s ever anything we can help with, please don’t hesitate to get in touch.
Thanks again for your feedback!
As always the customer care is great…
As always the customer care is great but wished I never had to call for the same recurring issue of empty envelopes being sent out over 2+ years of calling in about the same problem missing coins due to glue being faulty and envelopes un stuck !! I no the verbal reply of by heart now about reporting to managers etc Nit customer care fault but products are certainly less checked for quality these days, was never like this before maybe try not putting so much in one envelope would help , esp as your now sending smaller envelopes these days oh and maybe actually put the blue card coins in the slots you provide in the blue sleeve card would help!!
March 31, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your continued loyalty and for taking the time to share such detailed feedback. We’re really pleased to hear that you consistently receive great support from our customer care team, but we’re very sorry to learn about the ongoing issues you’ve experienced with your deliveries.
We completely understand how frustrating it must be to have to contact us repeatedly over the same problem, especially over such a long period. This is certainly not the standard we aim to provide. Your comments regarding packaging, envelope quality, and the way items are secured have been noted, and we will ensure this feedback is passed on to the relevant teams for review.
We appreciate you recognising that our customer service team is doing their best to help, but we absolutely agree that preventing these issues in the first place is key.
If you haven’t already, please do get in touch with us again so we can review your account in detail and work towards a more permanent resolution for you. Thank you again for bringing this to our attention.
Apologetic gentlemen.
The gentleman who i spoke to me (sorry forgot your name)was very polite, went and checked on my queerie right away, was apologetic of what happened and said doesn't know how it had happened and will sort it out for me
March 27, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such kind feedback. We’re really pleased to hear that the team member you spoke with was polite, helpful, and took the time to look into your query straight away.
It’s great to know they were able to reassure you and take ownership of resolving the issue. We’ll be sure to pass your comments on to the team.
If there’s anything further we can help with, please don’t hesitate to get in touch.
do NOT buy anything from them !!!
Wasn't aware that I was automatically signed up for a subscription but got sent part of a collection and was charged £32 for it. Luckily my bank declined it due to the company being renowned scammers!! I've had to go out of my way to return the collection and being harassed by email and post to pay for the collection I didn't even sign up for!!!! Disgusted
March 1, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We want to reassure you that our intention is never to sign customers up without their knowledge. Details of any subscription, including future charges, are provided on the product page, during checkout, and in the order confirmation. We’re sorry this wasn’t clear in your case.
You’ve done the right thing by arranging the return, and once the items are received back, any relevant adjustments will be made. Any communication you’ve received is part of our standard process, but we apologise if this has felt overwhelming.
Your feedback is very important to us, and we will take this on board to improve how we communicate with our customers. If you need any further assistance or would like us to check the status of your return, please don’t hesitate to get in touch with our customer service team.
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very helpful phone person
March 30, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback! We’re so pleased to hear that you found our team member helpful over the phone.
Providing friendly and supportive service is at the heart of what we do, so it’s great to know we made your experience a positive one. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Reply from The Westminster Collection
Thank you for your kind words! We’re delighted to hear that you had a positive experience with our customer service team.
Providing friendly, helpful, and efficient support is very important to us, so it’s great to know we met your expectations. If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Very friendly and professional
I had paid my balance twice so needed to have one of my payments cancelled. I spoke to a lady called Katie who was very friendly and professional. Katie just asked a couple of ID questions then managed to quickly deal with my problem and reassured me that only one payment would be taken.
March 30, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your experience.
We’re really pleased to hear that Katie was able to assist you so efficiently. It’s great to know she handled your query in a friendly and professional manner, quickly resolving the duplicate payment and providing reassurance.
Our team always aims to make things as straightforward and stress-free as possible, so your kind comments mean a lot. I’ll be sure to pass your feedback on to Katie.
If you ever need any further help, please don’t hesitate to get in touch – we’re always here for you.
Subscription cancelled
I emailed to say I would like to cancel my subscription and got a very prompt response the following day to confirm it was cancelled. I was very happy with my purchases and the fast action of the customer service team.
March 30, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your experience.
We’re really pleased to hear that your request to cancel your subscription was handled promptly and that you were happy with both your purchases and the service you received. Providing a quick, efficient and helpful response is something we always aim for, so it’s great to know our team delivered this for you.
Your kind comments mean a lot to us, and we’ll be sure to share your feedback with the customer service team.
If there’s ever anything more we can help you with in the future, please don’t hesitate to get in touch.
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Caring
The gentleman who helped me with my enquiry was absolutely brilliant sorting out my order immediately and was very understanding and supportive
March 27, 2026
Unprompted review
Reply from The Westminster Collection
We’re so pleased to hear that our team member was able to assist you so effectively and that you felt supported throughout your enquiry. Providing understanding and efficient service is very important to us, so it’s wonderful to know we made a positive difference.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Good value
The item's that I have ordered have come on time and in very good condition, and the value is very fair. And will order more for my granddaughter and grandson in time to come so thank you.
March 28, 2026
Unprompted review
Reply from The Westminster Collection
Thank you so much for your kind review!
We’re really pleased to hear that your items arrived on time, in great condition, and that you feel they offer good value. It’s especially lovely to know you’re planning to order more for your granddaughter and grandson—that truly means a lot to us.
We appreciate your support and look forward to helping you again in the future.
Mark Reynolds in Customer Service was…
Mark Reynolds in Customer Service was absolutely delightful and sorted our issue easily. Thank you
March 27, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback!
We’re delighted to hear that Mark was able to resolve your issue so smoothly and that you had such a positive experience. We’ll be sure to pass your kind comments on to him—he’ll really appreciate it.
Providing friendly and efficient service is very important to us, so it’s wonderful to know this was reflected in your experience.
Always ready to help with any queries
Always ready to help with any queries, prompt attention to detail and efficient.
March 27, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback!
We're so pleased to hear that you found our team helpful, efficient, and attentive to detail. Providing prompt and supportive service is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support and look forward to helping you again in the future.
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Great service a very nice company to…
Great service a very nice company to work with a great range of items to order lovely staff.
March 25, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind words! We're delighted to hear that you had a positive experience with us and that you found our range of items and team to your liking.
Providing a friendly, helpful service is at the heart of what we do, so it’s wonderful to know our staff made a great impression. We truly appreciate your support and look forward to assisting you again in the future.
Reply from The Westminster Collection
Thank you for your lovely feedback. We’re really pleased to hear that you found our team friendly, professional, and willing to help.
Providing supportive and knowledgeable service is very important to us, so it’s great to know this was reflected in your experience. We truly appreciate your comments and hope to assist you again soon.
I have always had excellent service
I have always had excellent service, never had any quibbles
March 25, 2026
Unprompted review
Reply from The Westminster Collection
Thank you so much for your kind feedback. We’re delighted to hear that you have consistently received excellent service and that you’ve never had any issues.
Providing a friendly and reliable experience is very important to us, so it’s wonderful to know we’re getting it right. We really appreciate your continued support and look forward to serving you again in the future.
Make sure you check if the coins you buy are in a subscription or not read the small print as I didn’t and it cost me a fair penny!!!
Everything I asked for was dealt with as I asked for thank you!
March 23, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback. We’re sorry to hear that the subscription details were not clear at the time of purchase, but we’re pleased that everything was resolved as you requested. We really appreciate you highlighting this, as customer feedback helps us improve how we communicate our offers and collections. Thank you again for your comments and for recognising that our team was able to help.
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Having returned the items i did not…
Having returned the items i did not require i had to phone to ensure my collection was still goingvto be sent.
March 25, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback.
We’re sorry to hear that you needed to call us to ensure your collection continued after returning some items. We understand how important it is for things to run smoothly without any extra effort on your part.
Returning items shouldn’t affect your overall collection, but if there’s ever any uncertainty, our team is always happy to help and make sure everything is set up correctly for you.
We appreciate you bringing this to our attention, as it helps us improve our service and communication. If you ever have any concerns in the future, please don’t hesitate to get in touch—we’re always here to help.
It arrived quickly and the quality
It arrived quickly and the quality
is very good + the price was good as well.
March 25, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review!
We’re really pleased to hear that your order arrived quickly and that you’re happy with both the quality and the price. It’s always great to know we’re delivering a service and products that meet your expectations.
We truly appreciate you taking the time to share your feedback and hope to serve you again soon.
Very helpful with a cheery voice
Very helpful with a cheery voice. Query dealt with. Job done.
March 24, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review!
We’re really pleased to hear that your query was handled efficiently and that our team member’s friendly approach made a positive impression. Providing helpful and cheerful service is exactly what we strive for.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help!
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