It has been almost a year I am working with Webgains, and the performance of our Affiliates sales is booming. The collaboration with the Team is excellent, and the platform is user friendly and gives... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
It has been almost a year I am working with Webgains, and the performance of our Affiliates sales is booming. The collaboration with the Team is excellent, and the platform is user friendly and gives... See more
Company replied
The Webgains team are an absolute joy to work with. I've loved getting to know them whilst partnering on some fantastic opportunities to help the brands we both work with. They're also huge advocate... See more
Company replied
I had earned commissions with Webgains, but when I tried to withdraw them, I was told that all of my balance had been written off because my account was inactive for more than 12 months. This i... See more
Company replied
A great company to work with who have provided brilliant service to me both from an agency and client side for many years. I've worked with Webgains for a while now on various projects with vari... See more
Company replied
Webgains is the Service-First affiliate network, delivering outstanding support and strategic expertise to over 1,800 retail brands across multiple verticals and markets. Brands using Webgains benefit from access to a huge network of vetted and approved publisher and influencer partners. With knowledgeable international teams, each with a track record of delivering affiliate success, Webgains is the ideal network for brands looking to grow their business in either existing or new markets. Webgains affiliate platform combines seamless experience with powerful tools and automation to maximise every advertiser, agency and publisher users’ output. Affiliate partnerships can be unlocked, and transactions tracked by robust, 100% GDPR complaint functionality with the Webgains Resilient Tracking Suite. In 2023 Webgains became the world’s first B Corp certified affiliate network. Solidifying their commitment to the highest standards of verified performance, accountability, and transparency, Webgains has become the natural home for the rapidly increasing number of retail businesses operating with purpose. Webgains is a founding member of The Affiliate & Partner Marketing Association and has also been part of the ad pepper media group since 2006.
3rd Floor, 64-65 Cowcross St, EC1M 6EG, London, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really wish I would have found these reviews before I got defrauded by Webgains. What a joke of a company. They rely SOLELY on coupon affiliates which are absolutely worthless. Do not let Webgains convince you that you need them in your program. Coupon affiliates provide nothing and only steal traffic and attribution.
Webgains has not even provided a single affiliate that has any value. My account is literally $0 across the board.
Furthermore what the biggest joke of them all is that they require a 6 MONTH CANCELATION REQUEST!!! In my entire life I have never heard of any business ever actually requiring you give them 6 months advance notice of cancelation. As soon as I saw that clause I gave them in writing a 6-month cancelation notice which they claim is not valid since "I cant give them notice until my initial contract is completed" Ya my lawyer says otherwise.
I CANT SAY THIS ENOUGH, STAY FAR FAR FAR FAR FAR AWAY FROM WEBGAINS.

Reply from Webgains
Delivering strong results for our business across the large affiliate network. The managed platform allows us to let our AM do all the heavy lifting.

Reply from Webgains
Their service was excellent from the start. I have been extremely impressed with the integration process and we were live on their system within a day of signing the contract.
The ongoing support has been great and we have seen a significant improvement in sales since onboarding. On top of this, the integration team has been extremely good with ongoing technical support and explained and helped me understand any concerns I had.
I look forward to the continued work with Webgains!

Reply from Webgains
Quality Affiliate Marketing
Never had an issue with Webgains. Have seen big growth and orders driven from their platform. Nothing but good words to say about them and our account manager Max.

Reply from Webgains
What a terrible company this is! If you value your business do not sign up with these lot. There is no cooling off period.. I signed up and rushed into signing a contract after couple of days I decided to cancel because of poor results. They told me to £1200 to terminate the agreement. I said I can’t afford it as I’m just a new business starting up. So they sent me a law suit to pay the fees and court fees. This is just ridiculous and day light robbery. If anyone wants to see I’ve got email records and other stuff.. I will try my best to make everyone aware of this scam. If you have already signed up then all I can say is I’m sorry for your struggles and the stress and depression this company has and will cause you.

Reply from Webgains
Only positive experiences with Webgains.
From the moment of the initial contact with their sales department, until now (8 months live with them) - the experience has been great.
Their account management team is very responsive and thinking proactively with us. The campaign is already bringing us a lot more than previous campaigns on other networks. I would definitely recommend Webgains.

Reply from Webgains
I cancelled my account in writing with Webgains. I confirmed twice it was closed.
On the closure date, they are still trying to bill me, for an extra 2 months.
Fed up with this company. Terrible.
This is a typical employ sales people to cast a net over clients. Then lock them in with contracts, and make it hard to get our of contract.
Just be careful what you sign up with with Wedbains. Looking at their feedback on here, they are not the most ethical of companies.

Reply from Webgains
SCAMMERS.. i can't withdraw my commissions and they don't answer any of my tickets!
Very bad company. Not only gets very little affiliate traffic and sales from this European scam company, They also scam you on top of it. Be aware of Webgains, here is how their scam works, They make you sign a contract for six month of monthly fees. Once you realize that you paying more in fees then you are making money from them and their lacking affiliate system, you try to close your account they then present you with that contract. Here is the super scam they don't let you out, but let you buy out by paying them 6 times what you already agreed to pay them. Webgains equals Webscams. You will not get any results through their affiliate program, and you will only pay them fees for nothing. Six month for absolutely nothing, oh and on top you constantly have to update their links, because of the stupid European guidelines.
Webgains No way, Do not sign up with them you will loose your money. These are professional European scammers behind this,
Webgains is a bait and switch operation. Be aware of the scam that is Webgains!
Worked with webgains for over 10 years. When we decided to leave even though we had paid everything we owe they still are coming after us for money. No one picks up their support line on 020 7269 1230. It's disappointing that this is what happens after dealing with someone for so long. Terrible Customer service and support all we get is automated responses.
I shouldn't have trusted them.
Guys below are right, Webgains support is horrible.
This is the worst affiliate platform I have ever used.
Set up - no support and not done correctly on their side (the commissions are not set properly despite being sent the correct information).
Finance team - rubbish. They invoice you for sales you have said you won't pay for and there is no way to validate sales.
Avoid avoid avoid and go to TD, CJ or Awin instead
Recieved all my redemption payments except the last one which they signed for on 8 July all paper work was sent in they use to email you saying payment on way not heard nothing don't hold much hope for my last £25
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.