watchesonline.com Reviews 449

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are well-made, beautiful, and exactly as described. Many consumers highlight the competitive pricing, often finding the lowest prices compared to other retailers, and appreciate the fast and efficient delivery service. The purchasing process is frequently described as easy and hassle-free. However, some customers expressed dissatisfaction with the delivery experience, citing delays, issues with specific carriers like UPS and FedEx, or not receiving their orders within the promised timeframe. A few other people also felt that the product they received differed from the advertisement, specifically regarding watch face color.

What people talk about most

Product

Consumers generally express satisfaction with the products received. Many reviewers highlight the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping times, some... See more

Price

Reviewers mention positive feedback about price. Customers frequently highlight that prices are affordable... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy ordering... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy purchasing experience, good prices. Would have been five stars, but UPS falls short: less than one day after the purchase, UPS informed me the delivery time had doubled.

Rated 5 out of 5 stars

Was a bit nervous buying an expensive watch from watchesonline. Did some research before the actual buy and now I’ve received the watch there was nothing to be worried about! Everything wend well a... See more

Rated 5 out of 5 stars

Fantastic Experience! I ordered 3x watches from watchesonline. While going through comments, I saw that the UPS delivery had rather poor reviews. So I decided to go for the UPS Express paying EUR9... See more

Rated 5 out of 5 stars

Everything went as expexted. Ordered during weekend, and it was delivered on the next Friday by UPS to Hungary. Ordering process was easy, price was fine, package was secure and I think 4-5 working... See more


Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

Based in Finland since 1982, Watchesonline.com is a leading retailer of premium watches and jewelry. Serving over 300,000 customers across Europe, including Ireland, we specialize in top brands like Casio, Garmin, Tommy Hilfiger, and Gant. We're an authorized dealer, ensuring authenticity and quality in every purchase. Enjoy swift 1-2 day delivery with DHL Express, and free shipping on orders over 200€. Our dedicated customer service team is always ready to assist. For any queries, reach out to us at info@watchesonline.com. Shop with confidence at Watchesonline.com, where quality and customer satisfaction are our top priorities.

Free shipping on all orders over 200€

Free shipping on orders over 200€

We offer free shipping within the EU for all orders over 200€.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

449 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Everything was impeccable!

Everything was impeccable!
The price was unmatched across the web, the engraving was absolutely perfect (and inexpensive!), plus the gift packaging is to die for =D
I did contact the customer service multiple times before ordering, just to ensure the engraving was exactly as I envisioned, and Sofia was super helpful and quick to answer!
Overall, I am extremely well pleased!

April 20, 2026
Rated 5 out of 5 stars

Danish buyer

Danish buyer:
I bought a Casio Watch. This was shipped very fast to DK from Finland. Everything in the box was officially signed for garantere. Everything in the package was as expected and shipping went quick. I will definitely look here again for a watch when the watch ain't available in Denmark.

April 12, 2026
Rated 1 out of 5 stars

Useless time waste and worst customer…

Useless time waste and worst customer experience

April 7, 2026
watchesonline.com logo

Reply from watchesonline.com

Thank you for your feedback. We regret that your experience has been unsatisfactory. Please feel free to contact our customer service department regarding this matter.

Rated 5 out of 5 stars

Was a bit nervous…

Was a bit nervous buying an expensive watch from watchesonline.
Did some research before the actual buy and now I’ve received the watch there was nothing to be worried about!
Everything wend well and status updates about delivery was great.
Won’t be afraid of buying another watch from watchesonline again.

April 1, 2026
Rated 5 out of 5 stars

Great service

I received the product I ordered within the timeframe that was promised. Tracking info helped following up on package status.

March 24, 2026
Rated 1 out of 5 stars

Hello

Hello, I paid for the order (engraved watch from Casio and Samsung Buds 3 headphones), the payment went through and the money was withdrawn from my bank account, but I did not receive a confirmation letter from you. I do not know the number of this order and the order is not listed in the "My Orders" list. Tell me, is this order in your system?

March 17, 2026
watchesonline.com logo

Reply from watchesonline.com

Hi Sofia,

We are sorry to hear the e-mail confirmation did not reach you.

Your order came through and we have given you all details via e-mail.

Kind regards
Customer Service / Watchesonline

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Very good value for money.
It would have been good, if the OEM had a quick start guide included. Otherwise great product.

February 27, 2026
Rated 5 out of 5 stars

Good price, express delivery

I live in Poland. I ordered sport watch on late Monday, on Wednesday, before midday, it was already on my wrist. Price was good. I wholehardly recommend that shop.

February 24, 2026

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